• IAD Airport Contact
  45020 Aviation Dr
  Sterling, VA 20166
  United States
  Phone: (703) 572-2700
  Website for Washington Dulles Airport: http://www.metwashairports.com/Dulles/
  
  

• IAD Airport Overview
  Washington Dulles International Airport (IAD) is located in Chantilly, Virginia, and is 26 miles from downtown Washington, DC, the Nation's capitol city. Its Main Terminal opened in 1962 and was designed by architect Eero Saarinen. Dulles Airport is a major hub for domestic and international air travel - with eleven domestic and twenty-two international carriers offering 88 domestic and 42 international non-stop flights. Commercial planes operate from midfield concourses A, B, C and D and Z-gates connected to the Main Terminal. The Airport is currently in the midst of a major construction program called D2, Dulles Development, which includes the expansion of Concourse B, a new runway near completion, and an automated people mover ("AeroTrain"). The airport is connected to the region’s highway system via a 16-mile Airport Access Highway for airport users.

• Baggage Carts / Skycap at Washington Dulles IAD Airport
  Smartcarte baggage carts are available throughout the terminals and in parking facilities within walking distance of the Main Terminal. The SmarteCarte kiosks accept credit cards, debit cards, coins, $1- and $5- bills.

• Baggage Claim at Washington Dulles IAD Airport
  Baggage Claim at IAD Airport:
  
  Baggage for arriving domestic flights at Washington Dulles International is transported by airlines to the Baggage Claim Level of the Main Terminal.
  
  Baggage on international flights is processed in the Federal Inspection areas.
  
  Baggage Information Display Boards located throughout the airport show the location of the baggage claim area for each arriving flight.

• Banking / ATM Services at Washington Dulles IAD Airport
  BANKING AND ATMS AT DULLES AIRPORT:
  
  Chevy Chase Banks ATMs:
  Midfield Concourse A, Mobile Lounge Dock; Midfield Concourse B, adjacent to Travelex kiosk
  Midfield Concourse C, near C16 and next to newsstand
  Midfield Concourse D, near Duty Free and Mobile Lounge Dock
  Main Terminal, Bag Claim Level, near Bag Claim #5 and #13.
  Main Terminal, Walkway to H, G, & D Gates
  
  Chevy Chase Bank - Main Terminal, Bag Claim Level, across from Bag Claim 5. Tel.: 703-661-5091

• Currency Exchange at Washington Dulles IAD Airport
  CURRENCY EXCHANGE AT DULLES AIRPORT:
  
  Business Service Center - located in the Main Terminal, Ticketing Level, provides foreign currency exchange, insurance, facsimile and photocopying, notary public, and other services. Hours: 7 a.m. to 9 p.m. daily. Telephone: (703) 572-2946
  
  Travelex Foreign Currency Exchange
  703-572-2946 (Main Terminal/ Upper Level)
  703-572-2963 (Ticketing East)
  703-572-2969 (Ticketing West)
  703-572-5781 (Concourse B)
  703-572-8239 (Concourse C, C8)
  703-572-2931 (Concourse C, C12)
  703-572-2934 (Concourse D, Mobile Lounge Dock)
  
  Travelex Foreign Currency ATM
  D23 (Concourse D - D extension)
  C28 (Concourse C - C/D Connector)

• Business Services at Washington Dulles IAD Airport
  BUSINESS SERVICES AT DULLES AIRPORT
  
  Business Service Center - located in the Main Terminal, Ticketing Level, provides foreign currency exchange, insurance, facsimile and photocopying, notary public, and other services. Hours: 7 a.m. to 9 p.m. daily. Telephone: (703) 572-2946

• Concourses at Washington Dulles IAD Airport
  There is a Main Terminal and five Councourses (A, B, C, D, G).
  
  

• Emergency / Medical Services at Washington Dulles IAD Airport
  In an emergency, dial 911 from a courtesy phone, pay phone or cell phone.
  
  

• Flight Information Monitors at Washington Dulles IAD Airport
  Flight Information monitors are located throughout the terminal and concourses.
  
  

• Interfaith Chapel / Religious Options at Washington Dulles IAD Airport
  Interfaith Chapel at Dulles Airport:
  
  The interfaith chapel is located in the middle of Concourse B, next to the Virginia Atlantic Airlines lounge. You must go through security to visit the chapel.
  
  SERVICES
  Catholic Mass - Saturday, 5:45 p.m.
  Protestant Worship - Sunday, 7:30 a.m.
  Muslim Prayer Service - Friday, 1:30 p.m.
  Jewish Prayer Service - 1200 noon Daily
  
  STAFF
  Senior Chaplain - Chaplain Ralph Benson
  Assistant Chaplain - Rev. Paul Kumar
  Assistant Chaplain - David Moticka
  Assistant Chaplain - Rev. Samuel Sebong Lee
  Catholic services and support - Rev. Philip Majka
  
  OFFICE PHONE - (703) 572-1714; FAX (703) 572-1734

• International Travelers at Washington Dulles IAD Airport
  International Arrivals at Dulles Airport:
  
  Passengers arriving on international flights are transported by mobile lounges from the plane to the International Arrivals Building (IAB) located at the west end of the Main Terminal. Once cleared through the IAB, passengers enter the terminal adjacent to Baggage Claim Carousel #15. From the Main Terminal, this is located inside Arrivals Door #1 and #2.

• Internet Access at Washington Dulles IAD Airport
  WiFi INTERNET ACCESS AT DULLES AIRPORT: Just follow the simple step-by-step instructions on the opening page as follows:
  
  1. Turn on your computer, tablet or pocket PC that is WiFi enabled (802.11b/g) and open your Internet Browser.
  
  2. Select the service provider of your choice by clicking on their icon or selecting from the drop-down menu provided.
  
  3. Set up your password to log in and follow the instructions.
  
  For assistance to get connected or for technical questions, call 1-866-849-2850

• Lost & Found at Washington Dulles IAD Airport
  LOST AND FOUND AT DULLES AIRPORT:
  
  1. Items left at the security check point areas:
  Contact TSA Phone: 703-662-2234; Fax: 703-661-6914 ; E-mail: Lost and Found for Dulles at TSA
  
  2. Items left on aircraft or the jetway:
  Contact the airline on which you traveled
  
  3. Items left on flyer buses or taxis:
  Contact Washington Flyer Phone: 703-572-TAXI (8294); Toll Free: 1-888-927-4359
  
  4. For items other than the above:
  Contact the Dulles Airport Central Lost and Found tel. 703-572-8479, fax 703-572-6512, or you can try e-mailing (Dulles Lost and Found) as well. Leave your name, phone number, email address, a detailed description of the item, date of loss, and location where item was last seen. For cell phones please contact your service provider and obtain your phone’s ESN number. Positive proof of ownership will be required to claim an item. Be sure to leave your fax number to obtain a Property Release Form, if not obtained via Acrobat Reader download.
  
  To acquire item(s) from the Central Lost and Found office, you will need a PROPERTY TAG REFERENCE NUMBER which you can obtain from the Lost and Found Office. You can then:
  
  PICK UP YOUR ITEM(S) IN PERSON; YOU WILL NEED A PHOTO ID. PLEASE CALL FIRST FOR AN APPOINTMENT SO THAT YOUR ITEM WILL BE READY FOR PICK-UP TO REDUCE THE AMOUNT OF WAIT TIME.
  HAVE A DESIGNATED PERSON PICK UP YOUR ITEM(S) WITH A PROPERTY RELEASE FORM FILLED OUT BY YOU INDICATING THEY HAVE YOUR PERMISSION TO PICK UP YOUR ITEM(S) AND A COPY OF YOUR PHOTO ID. YOUR DESIGNEE WILL NEED TO PROVIDE A PHOTO ID WHEN PICKING UP THE ITEM(S). ARRANGE FOR SHIPPING OF YOUR ITEM(S) BY CALLING THE SHIPPING COMPANY OF YOUR CHOICE OR BY CALLING THE CENTRAL LOST AND FOUND OFFICE AND THEY WILL MAKE THE ARRANGEMENTS FOR YOU. A PROPERTY RELEASE FORM FILLED OUT BY YOU IS NEEDED, INDICATING WHICH COURIER SERVICE AND A COPY OF A PHOTO ID. NOTE THAT THE AIRPORT DOES NOT PAY FOR SHIPPING OF ITEMS.
  Return your completed Property Release Forms to the Lost and Found Office by fax, e-mail, or U.S. Mail. The fax number is 703-572-6512, e-mail (Dulles Lost and Found), or voice mail on 703-572-8479.

• Main Terminal / Concourses at Washington Dulles IAD Airport
  There is a Main Terminal and five Councourses (A, B, C, D, G).
  
  

• People With Special Needs / Persons With Disabilities at Washington Dulles IAD Airport
  Public Telephones:
  In all terminals, wheelchair accessible TDD (Telecommunication Device for the Deaf) phones can be found at various locations throughout each building. Most telephones are equipped with volume control. At most locations, one telephone in each bank is wheelchair accessible and is equipped with a shelf and outlet to accommodate a patrons portable text telephone. All accessible telephone. have clear pathways for wheelchair patrons.
  
  Public Address and information Systems:
  At the A Gates, B Gales and T Gates, a Visual Paging System is used in addition to the Audible Public Address system for the broadcast of airport information to the general public. At the A Gates, visual pagers are prominently located in all waiting areas. At the B Gates, they are located in the shuttle docks and at the telephone banks. At the T Gates, visual pagers are located above the telephone banks. At the A and B Gates, within each airline waiting area, visual announcements of boarding information and procedures can appear on monitors so that all passengers are able to participate equally in the boarding process. Flight Information Display System (FIDS) boards are placed throughout all terminals.
  
  Public Restrooms:
  Restrooms are fully accessible with toilet stalls for individuals with disabilities. Most toilet stalls have infrared flush devices. All of the sinks in each restroom are placed at an accessible height and infrared devices are used to activate the water at most locations. Baby changing stations have been placed at an accessible height in both men’s and women’s rest rooms al moil locations A unisex companion care restroom is provided adjacent to the public restrooms at many locations.
  
  Wheelchairs:
  Arrangements for a wheelchair in any of the terminals can be made through the airlines or with any skycap at the Airport. Please notify your airline in advance of your visit so that they can better serve your needs.
  
  Elevators:
  The elevators are equipped with raised Braille buttons and are accessible to wheelchair-bound patrons. At some elevators, an electronic voice announces arrival at each floor.
  
  Public Seating:
  Public seating is available throughout the terminals at the hold rooms, in the concourses, and in the baggage claim areas.
  
  Public Parking:
  There are three alternatives for parking at Washington Dulles International Airport: Hourly, Daily and Economy. Within these areas there are public parking spaces designated for individuals with disabilities. In Hourly and Daily lots, these spaces are located on the closest possible path to the Main Terminal or to ground transportation. In the Economy lots, spaces are located next to each shuttle bus shelter.
  
  Ground Transportation:
  Airport shuttle buses are equipped with wheelchair lifts.
  
  Large print and Braille versions of this information is available at the Information Counters.
  
  

• Pets / Animals at Washington Dulles IAD Airport
  Animals are not permitted in the terminals at the Airport unless they are being used to assist disabled individuals, or are in proper pet carriers.
  
  Airline policies regarding pets vary widely and it is highly recommended that you contact the airline prior to making a reservation. Here are some helpful tips for traveling with pets:
  
  Tips for Traveling with Pets:
  
  · First, contact your airline to find out the rules and regulations they have on pet travel.
  · Do not tranquilize your pet, as the effects of tranquilizers on animals at higher altitudes can be unpredictable.
  · The Animal and Plant Health Inspection Service (APHIS) of the U.S. Department of Agriculture (USDA) has set up rules and regulations for the transportation of live animals, and your pet is required to be at least eight weeks old and fully weaned before traveling by air.
  · Whenever possible, book a direct, nonstop flight and avoid holiday or weekend travel. Try to plan schedules that minimize temperature extremes.
  · The kennel that you use must be sturdy, properly ventilated, and large enough for your pet to freely be able to stand, turn around and lie down.
  · Get your pet comfortable with the kennel prior to flying; this reduces stress on your pet.
  · Give your pet food and water within four hours before your flight. You will have to sign a certification of the time when you last offered food and water to your pet.
  · Give yourself plenty of time for check-in so there is no rushing and everything is done properly

• Restrooms at Washington Dulles IAD Airport
  Restrooms are conveniently located throughout the terminal and concourses.
  
  

• Security at Washington Dulles IAD Airport
  For the latest Transportation Security Administration travel tips and prohibited items list click on http://www.tsa.gov/public/ or htttp://www.ifly.com/airport-security.

• Smoking at Washington Dulles IAD Airport
  Smoking is not permitted in Dulles airport. However, smoking is permitted outside the Main Terminal and in smoking lounges located in Concourses B, C and D.

• Travelers Assistance at Washington Dulles IAD Airport
  General Information is located in the lower-level, baggage claim area of the terminal. Maps, regional information, bus schedules, and brochures are available as well as a courtesy paging phone. Volunteer Hospitality Ambassadors are on duty during busy times to provide assistance.
  
  

• Guest Services at Washington Dulles IAD Airport
  Airport Guest Services, Airport Information and Travelers Assistance
  There is an Airport Information Booth located in the lower level of the Main Terminal.
  
  Travelers Aid
  703-572-8296 (Main Terminal, Baggage Claim 4); (Baggage Claim, International Arrivals)
  
  Dulles Information: (703) 572-2700
  Airport Police: (703) 572-2952
  
  Paging Information
  Paging for the Main Terminal only is available at the Travelers Aid Desk, (703) 572-8296 or Foreign Visitors Information Desk, (703) 572-2536. Courtesy paging phones are available in the Midfield Concourses. This service can also be arranged by contacting the airline on which the passenger is arriving or departing.
  
  USO Lounge at Dulles International Airportat: Main Terminal, Arrivals Level, across from baggage claim device #12.
  Hours: Daily from 6am-10pm. Phone: 703-572-4876.
  
  Butter London - 206-826-4835 (Concourse B, B67) - 7am to 9pm
  
  Massage Bar - 703-572-6075 (Concourse B, B18) - 10 am to 8pm
  
  Shoeshine - pre-security and Concourse C mobile lounge dock
  
  Triptel - 703-572-8777 (Main terminal, Baggage Claim) - 8am - 9pm
  
  

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