• AVP Airport Contact
  715 Hawthorne Street
  Avoca, PA 18507
  United States
  Website for Wilkes-Barre Scranton Airport: http://www.flyavp.com
  
  

• AVP Airport Overview
  Wilkes-Barre/Scranton International Airport AVP, located in the town of Avoca, Pennsylvania, is situated to the North of the City of Wilkes Barre and to the South of the City of Scranton, with Interstate 81 being the major travel artery. The new Joseph M. McDade Terminal opened in May 2006. The $41.5 million structure replaced the old terminal next to it. At about 131,000 square feet, the Scranton airport terminal is about 70% larger. The new terminal was the last piece in a total makeover of the Airport. New roads, a surface parking lot and a four-level parking garage were completed in 2003.
  
  The following other Cities are within reasonable driving distance from AVP Airport:
  Hazelton, PA - 25 minutes
  Stroudsburgh, PA - 45 minutes
  Binghamton, NY - 60 minutes
  Williamsport, PA - 80 minutes
  
  

• Baggage Carts / Skycap at Wilkes-Barre Scranton AVP Airport
  SmartCarts are available at a small fee on the first level of the AVP Terminal and in the Parking areas.

• Banking / ATM Services at Wilkes-Barre Scranton AVP Airport
  ATMs are available - see "Guest Services"

• Business Services at Wilkes-Barre Scranton AVP Airport
  Free Wi-fi Internet access is available throughout the Terminal Building.
  
  A conference room is available for rental through the Administrative Offices. For additional information, including reservations and rental fees, please call (570) 602-2000.
  
  The Pocono Club and Business Center - located in the Joseph M. McDade Terminal Building, 2d level / pre-security
  Take care of business in the comfort and privacy of the Pocono Club and Business Center, where you can conduct a meeting, make phone calls or just relax before your flight in pleasant surroundings. Amenities include:
  Individual workstations with data ports
  A pay-per-use computer kiosk
  Complimentary high-speed wireless Internet access
  Cable television, newspapers and periodicals
  Fax machine (credit card required)
  Photocopy machine (credit card required)
  Business Hours: 8 AM to 6 PM, Mo-Fri
  
  Membership to the Pocono Club and Business Center is simple. When you fill out a membership registration form and show that you are a current frequent flier with any one airline serving AVP (traveling at least 25,000 miles per year), you will receive an Airport-Issued Membership Card. The Membership Card will give you the ability to access the Pocono Club and Business Center.
  Airlines with Frequent Flier Programs at the Wilkes-Barre/Scranton International Airport include the following: Continental Airlines (Silver Elite, Gold Elite or Platinum Elite), Delta Air Lines (Silver Medallion, Gold Medallion or Platinum Medallion), Northwest Airlines (Silver Elite, Gold Elite or Platinum Elite), United Airlines (Premier, Premier Executive or Premier Executive 1K) and US Airways (Silver Preferred, Gold Preferred or Chairman's Preferred).

• Emergency / Medical Services at Wilkes-Barre Scranton AVP Airport
  In an emergency, please call 911

• Interfaith Chapel / Religious Options at Wilkes-Barre Scranton AVP Airport
  The Wilkes-Barre/Scranton Airport's Interfaith Meditation Room is open 24 hours to meet the spiritual needs of its visitors and employees. It is on the second level of the Terminal Building, above the Information Center and provides a collection of holy books, sacred writings, and prayer books for use by guests of the airport. People of all faiths are welcome and encouraged to use the room for quiet meditation.

• Internet Access at Wilkes-Barre Scranton AVP Airport
  Free Wi-fi Internet access is available throughout the AVP Terminal Building.
  
  For those who have wireless Internet capability on their laptop (using an 802.11b capable wireless network card) - you may now use the airport's FREE wireless connection service anywhere inside the Joseph M. McDade Terminal Building. The wireless connections at AVP are at "T-1" speeds, about 30 times faster than a dial-up connection.
  
  It is suggested that users follow standard computing industry safety measures, including use of anti-virus protection with current signature files, personal firewalls, updated security fixes and patches for the operating system and web browsers, etc.

• Lost & Found at Wilkes-Barre Scranton AVP Airport
  For lost or damaged luggage, please contact the airline directly. AVP Airport's lost and found is located in the Security Office in the Terminal Building. Stop by, or call 570/602-2023 during normal business hours and ask for your item.

• Mail Center / U.S. Post Office at Wilkes-Barre Scranton AVP Airport
  USPS, FedEx and DHL all have mailing centers located near the Baggage Claim Area of the AVP Terminal Building.
  USPS Pickup: 9:30 AM, Mon-Sat
  USPS Pickup: 4:30 PM, Mon-Fri
  FedEx Pickup: 5:30 PM, Mon-Fri
  DHL Pickup: 3:45 PM, Mon-Fri

• Main Terminal / Concourses at Wilkes-Barre Scranton AVP Airport
  The Main Terminal of Wilkes-Barre/Scranton International Airport is called "Joseph M. McDade Terminal".

• People With Special Needs / Persons With Disabilities at Wilkes-Barre Scranton AVP Airport
  Wilkes-Barre/Scranton International Airport recognizes that air travel can become a stressful experience for persons who do not fly frequently and persons with special needs. With this in mind, some of the services at AVP Airport include:
  
  AVP Information Center - near the middle entrances on the first level of the Terminal Building.
  
  Airport Ambassadors are available to assist travelers with questions or concerns regarding ground transportation, baggage issues, airline services, concession inquiries, special needs and TDD services.
  
  AVP Accessibility
  
  For wheelchairs users, AVP offers specially designed ramps, curbs, doors and elevators.
  
  Signs in Braille to assist the visually impaired.
  
  Handicap parking spaces in both the garage and public parking lot.
  
  Seeing-eye dogs permitted in the Terminal and on aircrafts (but check with your airline).
  
  Airline ticketing and baggage claim are accessible.
  
  On prior request, airlines offer special escort and transport services with wheelchair assistance provided from the curb to the security checkpoint.
  
  Medical Aid Facilities - AVP has trained Emergency Medical Technicians (EMTs) on staff 24 hours a day, seven days a week. If you do need medical assistance, please contact the nearest airline or rental car representative, or locate the nearest Courtesy Phone and dial 9-1-1.
  
  Accessible restrooms are available on levels 1 and 2 of the Terminal Building in addition to both Boarding Lounges beyond the security checkpoint.
  
  Accessible drinking fountains are available on levels 1 & 2 of the Terminal Building.
  
  Baggage Check-In & Claim - near the rental car ticket counters and accessible for the physically disabled.
  
  Jetways are on the second level of the Terminal Building and accessible for the physically disabled to board a jet aircraft.
  
  Accessible elevators are located in several areas in the Terminal Building. Airline personnel can operate an elevator for passengers that require a wheelchair to gain access to the Security Checkpoint.
  
  2 commuter gates that have level entry access for commuter aircraft passengers. They are located on the first level of the Terminal Building.
  
  A Passenger Access Lift (PAL) - used for assisting persons with disabilities on and off of a commuter aircraft. Even though it is the responsibility of AVP Airport to provide the equipment, the airline will decide whether or not to offer and use the equipment. Passengers requiring this service should first discuss its availability with their airline representative.

• Pets / Animals at Wilkes-Barre Scranton AVP Airport
  Airline policies regarding pets vary widely and it is highly recommended that you contact the airline prior to making a reservation. Here are some helpful tips for traveling with pets:
  
  Tips for Traveling with Pets:
  
  · First, contact your airline to find out the rules and regulations they have on pet travel.
  · Do not tranquilize your pet, as the effects of tranquilizers on animals at higher altitudes can be unpredictable.
  · The Animal and Plant Health Inspection Service (APHIS) of the U.S. Department of Agriculture (USDA) has set up rules and regulations for the transportation of live animals, and your pet is required to be at least eight weeks old and fully weaned before traveling by air.
  · Whenever possible, book a direct, nonstop flight and avoid holiday or weekend travel. Try to plan schedules that minimize temperature extremes.
  · The kennel that you use must be sturdy, properly ventilated, and large enough for your pet to freely be able to stand, turn around and lie down.
  · Get your pet comfortable with the kennel prior to flying; this reduces stress on your pet.
  · Give your pet food and water within four hours before your flight. You will have to sign a certification of the time when you last offered food and water to your pet.
  Give yourself plenty of time for check-in so there is no rushing and everything is done properly

• Security at Wilkes-Barre Scranton AVP Airport
  For complete up to date information, please go to www.TSATravelTips.us, or to www.ifly.com/airport-security

• Smoking at Wilkes-Barre Scranton AVP Airport
  There is a smoking lounge on the first level of the AVP Terminal.

• Travelers Assistance at Wilkes-Barre Scranton AVP Airport
  How do you request a wheelchair or other assistance for an elderly or disabled passenger, or for a child traveling alone?
  Check with the airline issuing the ticket for the person traveling - prior to your travel date AND when you arrive at the terminal.
  
  Ambassador Program
  The Ambassadors at the Wilkes-Barre/Scranton International Airport serve as goodwill emissaries by providing friendly assistance and useful information to visitors of the Airport.

• Guest Services at Wilkes-Barre Scranton AVP Airport
  Wilkes-Barre/Scranton International Airport offers the following services:
  
  Information Center
  For questions about services within the airport, find one of our friendly volunteer Ambassadors at the Information Center. Information about local events, restaurants, attractions and hotels can be obtained at the Information Center near the middle entrances, on the first level of the Terminal Building. You can also call 570-602-2020 to get a 24-hour recording of general airport information.
  
  Volunteer Ambassadors
  Ambassadors are goodwill representatives of the Northeastern Pennsylvania Region, and provide high-level, courteous assistance to regional visitors passing through the new Joseph M. McDade Terminal Building.
  
  Wireless Internet Service - see "Internet"
  
  Pocono Club and Business Center - see "Business Services"
  
  Frequent Parking Program
  This is an innovative program designed to reward frequent travelers for using the Wilkes-Barre/Scranton International Airport by recognizing them as the Airport's most important customers. Frequent Parking Member Spaces are offered to frequent flier members traveling at least 50,000 miles per year from any one airline serving the Wilkes-Barre/Scranton International Airport. Membership is required.
  
  Meditation Room - see "Chapel"
  
  Hotel/Motel Hotline
  Free reservations/courtesy phone is available via direct line phone banks in the Baggage Claim Area.
  
  Massages Chairs- Two locations on the second level of the Terminal Building. Rates are $1 for 3 minutes or $5 for 15 minutes.
  
  Pay on Foot Stations - see "Parking"
  
  Hotel Accommodations
  Holiday Inn Express is located AT Wilkes-Barre Scranton International Airport, just off I-81 at Exit 178A, only minutes from the Pennsylvania Turnpike Northeast Extension (I-476). Featuring 100 guest rooms, including several luxury two-room suites. Free wireless High Speed Internet. Free "Express Start" breakfast, fitness center, and shuttle service.
  
  Rental Cars
  Alamo, Avis, Budget, Hertz and National are located on the first level of the Terminal Building in the Baggage Claim Area. Open during the Airline Service Day, 7 days a week.
  
  Pay Phones
  Public phone access for local ($0.50) and long-distance (credit cards and calling cards) calls are available in various locations throughout the Terminal Building.
  
  Courtesy Phones - first and second levels of the Terminal Building
  Available for receiving incoming calls, as well as in-Terminal usage only. No outside telephone calls.
  
  Baggage Carts
  Smarte Carte baggage carts are available for a nominal fee. They are located in the Baggage Claim Area on the first level of the Terminal Building, as well as in the Surface Parking Lot.
  
  Automatic Teller Machine (ATM) - in the center of the Terminal Building on the first level.
  An ATM is provided by Citizens Bank. It is available 24/7
  
  Mailing Services - see "Mail Center"
  Smoking Lounge
  The Wilkes-Barre/Scranton International Airport is committed to protecting health and safety. A smoking lounge is available on the first level of the Terminal Building.
  
  Conference Room- also see "Business Center"
  A conference room is available for rental through the Administrative Offices. For additional information, including reservations and rental fees, please call (570) 602-2000.
  
  Destinations Arcade
  Several coin operated games, as well as a change machine, are located on the second level of the Terminal Building. Hours are 5:00 AM to 11:30 PM.
  
  Newspaper Vending Machines - both on lower and second levels of Terminal Building
  Vending Machines - Several vending machines are on the first level of the Terminal Building, near the restrooms.

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