I got prior instructions at my originating point of travel to collect my bag at the baggage claim(in Atlanta) and then transfer it to my connection Delta 704, flying to Nassau.
I went from my arrival terminal F to the claim carousel but my bag wasn't there. I know it was the correct carousel in international baggage claim because the AC 7544 flight was on the carousel board.
I then went to the baggage assistance next to the carousel and they said because I was pre cleared in Toronto and that my bag was checked through to Nassau it would have been pulled(in Atlanta) and sent to the departure gate for your Delta 704 flight.
I am now in Nassau and my bag did not arrive on my flight.
I was shown my bag by the US customs agent as I was going through the pre-clearance in Toronto, so I know that my bag should have been placed on my AC 7544 flight to Atlanta.
I need help locating my bag please... is there a direct number that I can call?
I have a baggage check from my travel city of origin...
what additional information do I need to supply?