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  • Assistance upon arrival
    Aug 27, 2014
    Forgot to mention in previous request that I will be with a person who has a back problem and cant walk long distances in one go and am wondering if I can request and who do I ask for a wheelchair upon his arrival in IAD.


    You need to contact your airline BEFORE your flight to request the wheelchair.


  • Connecting flights with short layover times
    Aug 27, 2014
    I will be flying rom SNA john Wayne airport to HNL. Transfer in SFO. there is less than an hour between arrival and departure of flights in SFO. Is that enough time to make the transfer.


    Yes, if both of your flights are on United that should be enough time.


  • Do I have enough time?
    Aug 27, 2014
    Arriving in IAD from GVA with connection flight to Nashville I have 1h50 to catch my connecting flight to Nashville - is this too short


    No, that should be enough time.


  • Terminal 2 to 4, switching airlines. Luggage?
    Aug 26, 2014
    I'll be flying to JFK via LAX from YYC (Calgary) in October. Haven't been through LAX in YEARS. First flight segment is an AA codeshare operated by WS. What I'm wondering is: Will I need to grab my bags and re-check them in for the AA flight? They were all booked together. Second, I'll be making the connection from terminal 2 to 4. How much time is needed for that and can/should I just walk between terminals? I think I have a couple hours layover. Thanks all!


    Your bags should be checked through to JFK in Calgary so you won't have to do anything with them in LAX. You should just walk from T2 to T4. It will take about 15-20 minutes. You will have to go through security again once you get there.


  • Clearing customs with connecting domestic flight
    Aug 26, 2014
    Will arrive ATL from Shannon, Ireland at 4:58 pm. Bags will have been checked. I have a domestic flight out of ATL at 7:05 pm. Will I have enough time to clear customs and make it to the domestic terminal in 2 hours?


    Shannon has US Immigration and customs preclearance. Your arrival into ATL will be like a domestic flight. All you have to do is take the plane train from your arrival concourse to your departure concourse.


  • landing and transferring
    Aug 26, 2014
    I arrive on a B.A. flight at terminal 5 with a connecting flight to Lexington at terminal 3.Lay over is 1 hour and 45 min... is this sufficient? What is the procedure after landing and then how do I transfer to terminal 3. Many thanks


    You will arrive in Terminal 5, be directed to US Immigration where they will check your passport, then you will claim your bags, then you will go through US Customs, then you will re-check your bags with American, then you will go up 2 floors to the ATS train and take it one stop to T3. Then you will go over the roadway and into the T3 lobby and through security and to your departure gate which will be on concourse G. You should have enough time if your first flight is on-time, but you have very little time to spare in the case of any delays.


  • Traveling to Tampa through Philadelphia
    Sep 10, 2014
    Hi I'm traveling from Egypt to Tampa on quatar airways. I will be arriving at terminal A in Philadelphia and taking a connection flight from terminal B to Tampa on quatar airways operated by United States ( I don't really understand what that means). The time between flights is only 1:44 hr . Will this be enough time and will I have to claim my luggage and recheck them again?


    Your flight from Philadelphia to Tampa will be operated by US Airways, a fairly large airline in the USA that has a hub in Philadelphia. Upon arrival you will go through US Immigration, claim your baggage, go through US Customs, then re-check your bags with US Airways. Then you will go up to the departure level and through security and to your departure gate. Monitors will tell you where your departure gate is. You should have enough time if your first flight is on-time.


    Ok thanks a lot for your reply that was really helpful


    Hi im flying from Dublin to Greenville and i have 1hr 22mins tunover in Philly. Its first time flying to america on my own with such a short turnover..I will be arriving in terminal A and flying out in Terminal F..Will i have enough time to get to terminal F? How long does it take to get the shuttle between the terminals? Will i have to go through security or customs again?


    You will pre-clear US Immigration and Customs in Dublin. All you have to do in PHL is go from your arrival gate to your departure gate. There is a shuttle that goes between Terminal F and all the other terminals. You will not have to go through security. You should have plenty of time.


  • MIA Transit: LIM - MIA - FRA
    Aug 26, 2014
    I will be flying from Lima to Miami with AA and have more than 6 hours before my connecting flight to Frankfurt with LH. 1. Will I have to claim my luggage and re-check? 2. Can I re-check my luggage immediately, or will I sit there with my suitcases for a few hours?


    Yes, you will have to claim your baggage to go through US Customs. if your bags are tagged through to your final destination you can then immediately re-check them. However, if they are not you will have to take them with you to the Lufthansa check-in counter and check them there when it opens.


  • Terminal E to Terminal D
    Aug 26, 2014
    I arrive at 955am on Cayman Air and my AA flight leaves at 1115 in terminal D. Do I have time to get there?


    No, that is insufficient time for such a connection.


    Without luggage, only carry on, how long should that connection take?


    With carry-on only it's maybe possible in 80 minutes. It's really pushing it, but it might be possible. It really depends on how bad the lines at immigration are. You'll definitely have to check in online for your AA flight before leaving the Cayman Islands.


  • Flying from MSP to BOS then going to Quebec on Air Canada
    Aug 26, 2014
    Flying from MSP on Delta, then flying from BOS to Quebec on Air Canada. Have 1 hr 20 min between flights. Do we have enough time to make Air Canada flight? What about customs?


    You will go through Canadian Immigration and Customs when you get to Canada. To make your connection you will have to walk from Terminal A to Terminal B and go through security. You should check in online for your Air Canada flight.


    You should have barely enough time if your first flight is on-time.




  • International passenger
    Aug 26, 2014
    Hi, this coming thursday 29th I will be going from Birmingham, England to Newark (11:55 arrival) and then i have 2 hours and 5mins to get from TB to TC for connecting flight to Houston, as it will be my first time flying alone I am confused of what to do, I am flying with United, do I have to pick up and recheck baggage? Can someone give me a breakdown of what i need to do and also what happens when i arrive back at Newark back to birmingham, england, will i have to do the same?


    When you arrive from Birmingham in Newark you will be funneled to US Immigration where they will check your passport. Then you will collect your baggage, then go through US Customs, then re-check your bags with United. Then if you arrived in Terminal B you will take the Airtrain to Terminal C. If you arrived in Terminal C you just have to go to the departure level. You will then go through security and to your departure gate for your Houston flight. On the return to Birmingham in Newark all you should have to do is walk from your arrival gate to your departure gate, which should both be in Terminal C.


  • Connection time
    Aug 29, 2014
    I am flying from Raleigh-Durham to Venice. I have a connecting flight in Philly. We have 1hr and 45 minutes. Is this enough time? I've never flown international and the airline says we need to be at the gate 60 mins early.


    The airline's message is overly cautious but you should easily be at the gate 60 minutes before departure. All you have to do at PHL is walk from your arrival gate to your departure gate which will be connected inside security by walkways. You have plenty of time if your first flight is on-time.


    Thanks for the help!


  • 60 minute connection?
    Aug 25, 2014
    Incoming flight from PIT with a 1 hour connection. Both flights are on American/American Eagle so I believe both will be in Terminal 3. Is this enough time??


    Yes, if your first flight is on-time this should be plenty of time.


  • Connections
    Aug 25, 2014
    I am flying in to PHL on USAir from ATL and departing on Qatar Airlines for Qatar. I do not have checked baggage...therefore, will I have to go through security in PHL?


    No, if you have your Qatar Airways boarding pass you won't have to go through security in PHL.


  • time needed to connect US-Rome-Palermo-- different airlines
    Sep 4, 2014
    How much time will we need to connect from US flight to Rome to Vueling to Palermo-- and which terminals?


    You will both arrive in and depart from Terminal 3. If you have checked baggage I'd want a minimum of 2 hr 30 minutes between flights. Without checked baggage it may be doable in 90 minutes if you get your Vueling boarding pass online before leaving the US.


    what about if we take another carrier to palermo, eg ryan air/iberia? thanks


    Iberia doesn't fly from Rome to Palermo. RyanAir would require the same amount of time.


    so how long does it take to get thru customs and immigration after landing from Boston? Thanks for help.


    Probably 30-45 mins.


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