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  • Disabled traveller
    Feb 5, 2014
    I'm flying into DFW from London and am concerned about having to stand in a queue at passport control for 2 hours. I can't stand up that long. I'm considering getting wheelchair assistance - but does that mean I just sit in a wheelchair in a queue for two hours getting stared at/commented on by tired brats?


    DFW immigration queues are rarely if ever that long. When you have wheelchair assistance they usually take you to an expedited lane so that the employee pushing you doesn't have to waste all his time standing in line.


  • Revoked license
    Feb 4, 2014
    lost my license 10 months ago. have a birth cert. and soc card. will this be sufficient to fly to MCO?


    No, you need to go get a State ID from the Secretary of State.


  • International Flights
    Feb 4, 2014
    What international flights do not have to go through customs when they land at DFW Airport?


    Flights from Canadian locations with pre-clearance (Vancouver, Toronto, Montreal, Calgary, Edmonton, Winnipeg, Ottawa, Halifax - although not all these places have flights to DFW). There are also some airports in the Caribbean and Ireland that have pre-clearance, but none of these places have flights to DFW either. So, every non-Canadian international flight into DFW has to go through US Immigration and customs.


  • Need help finding connections
    Feb 2, 2014
    Traveling on Alaska Airlines, arriving in Seattle at 4:05 pm, and planning to share a taxi with someone arriving on Southwest Airlines at 4:00 pm. Where meet after we claim our luggage to get a taxi?


    AT SEA, Alaska uses Satellite North, and Concourses C & D, while Southwest uses Concourse B - Concourses A, B, C & D are connected at post-security, enabling passengers to freely move around without having to leave the secured area. Satellite N (N gates) is linked to the main terminal's North station by continuously running underground loop trains. Best place to meet: Baggage claim level, Arrivals Hall.


  • Skycaps
    Feb 2, 2014
    I'll be traveling alone with my 1 year old baby from Boston to Peru with a 2 hours layover in Atlanta. On the way back we have 3 hours layover. Is enough time? Also I would like to know if ATL airport count with skycaps to help me with my luggage ?


    Your transfer times will suffice. Your arrival at & departure from ATL depends on which airlines you take. I suggest you open, then click on 'Terminal Map' under 'QUICK LINKS', and scroll down to the detailed text. Bags would be automatically transferred - unless you bought two separate tickets or the other airline does not code-share. Skycaps & carts are available. As to your return: Connecting passengers recheck-in their bags by proceeding to the transit area past baggage claim and turning left to baggage recheck counters, then follow signs to Concourse F Plane Train station or pedestrian walkway connecting to concourses E, D, C, B, A, T, and to the Domestic Main Terminal.


  • Transfer time
    Jan 31, 2014
    Dear Sirs, I am flying from US to Germany (1st leg Air Canada, 2nd leg Lufthansa). I have only 50 minutes between flights. I am 10-years US visa holder and Croatian (EU) nationality. Would be this time enough to catch connecting flight?


    the YVR website has a good guide on how to do various connections at YVR - . You will have to go through passport control, but that's it. You should have enough time if your first flight is on-time.


  • An 1: 51 to go from terminal 8 to terminal 2
    Jan 28, 2014
    I'm flying into LAX from Vancouver on Air Canada terminal 8. once I get there I need to go to terminal 2 Areomexico this flight departs 1:51 after arrival. Do I leave terminal 8 turn left get shuttle to 2 enter terminal 2 then go through security check. Do I have to go up escalator to get to security check. Are the signs very clear. Once I leave security check I go to gate. right.


    LAX shuffled many airlines around - Air Canada is now in Terminal 2 (T2), so is AeroMexico. All you need to do is look at overhead screens to find your departing flight & gate number, then follow signs. (At LAX, T2, past the TSA screening are gates 1 & 2 at either side, followed by a food court, and thereafter by gates 4A - 14.


  • clearing customs
    Jan 27, 2014
    if I am flying from Detroit to Tampa Florida when do I go through customs


    Both Detroit and Tampa are located in the United States. Are you flying in to Detroit from somewhere in another country? If so, you go through immigration and customs in Detroit.


  • Need assistance
    Jan 27, 2014
    Arriving at IAH on UA1563at 8:05 AM departing to Calgary on UA729 at 8:50 AM. Need wheel chair assistance. Can this be done in the 45 minutes allocated?


    Have you already called United to request wheelchair assistance? You should have enough time as both flights should be in Terminal C.


  • Customs
    Jan 20, 2014
    When flying from the US through YYZ to Rome, do we need to collect bags to go through customs or do our bags go straight through? Your airport web site says one thing and the airlines say another?


    This is not the airport's website. What website are you referring to. What airlines are you flying. I would go with the information currently posted on the official YYZ website -


  • Enough Time?
    Jan 20, 2014
    I have a flight from O'hare airport to San Juan, PR at 9:40 am on a Saturday. The carrier is Jetblue. I'll take Van Galder bus and the estimated arrival time at the airport is 8:05. I have bags to check in. Can I make it in 1 hr 35 min? Thanks!


    Yes, that should be enough time. It doesn't hurt to check in online before your trip, even if you have a bag to check.


  • David Harrison
    Jan 20, 2014
    Is there an email address for Atlanta ATL airport



  • Arrival waiting area
    Jan 20, 2014
    My grandmother will be arriving at paris cdg terminal 2a at 6am but I'm coming from train from holland to pick her up at 12pm so there is a 6 hour waiting period in between . She doesn't speak English and won't have a mobile so where is a good waiting point for me to pick her up? are there chairs at the arrival right outside the 2a arrival hall where she can sit and wait?


    six hours is a long time to wait in a small terminal with limited amenities (pharmacy, fast-food, convenience store) - with only the Roissybus directly connecting to Paris Opera. The meeting point is near the central entranc/exit, outside the baggage claim. When arriving at Paris, take the RER Rapid TGV train, taking 45 mins to the Airport. For an terminal maps open


  • London to Las Vegas, then on to SFO. How long layover?
    Jan 17, 2014
    Hi Virgin Atlantic land at 2.10pm, then next connecting flight is at 5.05pm - will this be plenty of time to get the bags, clear immigration, recheck bags and get they security again?? I don't want to spend too long in the airport but after a ten hr flight, do not want to miss the connection either. Thanks


    Yes, that should be plenty of time. What airline are you flying to Las Vegas?


    Sorry, I see that you are connecting in Las Vegas to SFO. What airline are you flying to SFO?


    Virgin America to sfo, virgin Atlantic from England.


    OK, good, both of them are in the same terminal - you will have plenty of time.


    Thanks for replying. I was concerned about the plane being delayed or just taking a long time to retrieve bags and clear security again.


  • arrival elderly person
    Jan 14, 2014
    can I go to the gate to pick up my father (late 80s)


    Usually no, if he has wheelchair service they will bring him out and you can meet him in the baggage claim and if not can he find the baggage claim on his own? It's well marked.


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