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  • Quick conneting flight to Honolulu
    Sep 10, 2013
    1
    I am disabled. I can walk a little and stand a little but I'll need a wheelchair or scooter to get from my LAX Delta arrival gate to my connecting DElta flight 50 minutes later to Honolulu. Can I count on quick immediate LAX service to make my connecting flight?

     

    Have you requested wheelchair service from Delta? If so they will make sure you make your connecting flight. Also, all the Delta gates at LAX are fairly close together.

     

  • 1 1/2 hour layover, can we make it.
    Sep 9, 2013
    1
    We are flying from Canada to New Zealand through LAX. Seems our flight lands in LAX at Terminal 2 and the NZ flight leaves 1 1/2 hours after also out of Terminal 2. Can we make this? We do customs out of Canada, would we also do customs at LAX or is it self contained.

     

    No, since you will pre-clear immigration in Canada, you will just need to go from gate to gate at LAX, since all of Terminal 2 is beyond the same security checkpoint it is a very easy connection, less than 5 minutes.

     

  • Need Help with Direction, Please..
    Sep 8, 2013
    2
    I'm arriving at Tom Bradley and I know Terminal 3 is very close, and this might seem like a silly question.. From Tom Bradley do you go Left or Right to Terminal 3?

     

    When you exit the doors of the TBIT you turn left to get to T3 (opposite the flow of vehicular traffic)

     

    thank you so much.... you don't know what your reply means to me.. thank you.... :)

     

  • Where to meet
    Sep 3, 2013
    1
    My wife and I will be traveling from USA non-revenue (standby) and are not sure we will get on the same flight or airline. Where is best place to meet in the FRA airport if we are separated?

     

    Both of you will arrive at Satellite Concourse A where you will go through passport check. Thereafter take the free Skyline Train to the Main Terminal, where you pick up your bags at level 1 (Arrivals) with baggage claims A - C - there you will also find the 'Meeting Point'.

     

  • Connection Time
    Sep 2, 2013
    1
    Arriving in Minneapolis on Delta flight 4661 at 12:17PM operated bySkywest, connection to Toronto departs at 1:05PM on Delta flight 4187 operatd by Pinnacle. Is this enough time.

     

    If your first flight is on-time, yes you should be OK. All of your flights should be close together in concourses A/B/C.

     

  • Where to meet passenger in Terminal 4
    Sep 2, 2013
    1
    My friend is arriving on Virgin Atlantic from London at Terminal 4 about 1.5 hours before I arrive on a JetBlue flight at Terminal 5. I will take the train to T4 where we ill then travel on to Long Island. Where shall I tell her to wait for me once she clears immigration and customs?

     

    Meet her in front of the Information Counter on T4's Arrivals level (pre-security).

     

  • booking an unoccupied seat
    Sep 1, 2013
    1
    My husband and I are planning to fly to London next year midweek late October to celebrate our 40th anniversary. We will be booking with British Airways as we can get a non-stop flight from SEA to LHR. Is it possible to book three economy seats together but only use 2 so that we have a row to ourselves for a long flight? I have heard horror stories about BA changing passenger seats at the gate so am worried about our plan. Any advice or feedback would be appreciated.

     

    Yes, but you would have to call them to do it. They often have to do this for obese passengers or passengers traveling with large special objects (like cellos or large trophies). Alternatively, it may be more efficient to book two seats in premium economy. Premium economy on British Airways (called World Traveler +) has only two seats on the window sides and a wider seat than normal economy, unlike the premium economy products on American, United, or Delta.

     

  • checking in
    Aug 31, 2013
    3
    I'm flying from Des Moines to Atlanta, Atlanta to NYC. I have the printed information with the bar code. I'm checking one bag. Should I use the kiosk and pay for the bag first thing when I get there or go to the Delta desk to be checked in with the bag so I can get my boarding pass for Atlanta to NYC & make sure my checked bag will be sent on to NYC?

     

    Were both of your tickets bought on the same reservation? If so, the kiosks attached to the counter at the Des Moines airport will let you pay for your bag and print a bag tag through to New York and the agent will put it on for you. You don't have to do anything with your bag in Atlanta.

     

    Yes, both tickets were bought on the same reservation. Will the agent also give me a boarding pass to board the plane in Atlanta? Your help is very much appreciated!!

     

    Yes, when you check in you will get boarding passes for both of your flights (with Delta you actually use the same boarding pass for all flights). You can also check-in and pay for your bag online from home, so all you will have to do at the Des Moines airport is scan your boarding pass and drop off your bag.

     

  • Lost Sony camera
    Aug 30, 2013
    1
    My exchange student lost her Sony camera on her way back to Japan. I believe her flight left late on Sunday Aug. 25. I can Identify her, in the pictures, also many of the pic are or food and stores. It was in a black case, with a long loop to go around the neck.

     

    You need to contact her airline's lost & found department.

     

  • Lost Pakistani Passport for Mohsin Osmani
    Aug 30, 2013
    1
    I lost my passport yesterday at the Dallas Airport in Terminal C yesterday 8/28/2013

     

    While in general, passports lost inside terminals are turned over to TSA security, items lost at DFW are handled by Travelers Aid (tel. 1-972-973-5050 for Terminal B (TB) or tel. 1-972-973-5050 for TD. TC Lost & Found is only for American Airlines (tel. 972-425-2465, e-mail dfwInf@aa.com.

     

  • Where do I pick up my Dog?
    Aug 26, 2013
    1
    Flying on Lufthansa w/pet in cargo arriving DTW. Where do I pick up my dog?

     

    You can ask the Lufthansa agent that greets your flight when it arrives, but I assume it will be delivered after immigration but before customs, directly to you (not on the belt).

     

  • International Connection from Asia to Mexico City
    Aug 26, 2013
    1
    I have a friend that will be traveling out of Asia for the first time. He does not have a US visa and is nervous about having a connecting flight in LAX. He will be traveling from probably Tokyo or Shanghi through LAX to Mexico city. He may have a 12 hour delay in LAX. If he is traveling without a US visa, is he going to have issues with the connecting flight in LAX? Will he have to go through customs even though his destination is not in the US?

     

    He needs to get a US Transit Visa. Yes, any time you enter the US you have to go through US immigration, even if you are connecting to another country.

     

  • Bag transfer help for single parent with baby
    Aug 25, 2013
    2
    Hello, I am flying from Stockholm to San Diego and will transfer in Chicago. Is there a service that will help transfer by bags though customs? I'm not sure how I will handle my luggage and manage an infant.

     

    On arrival at ORD in Terminal 5, Concourse M and will proceed to passport check, pick up your bags and go through customs clearance & re-check in your bags. In that area are free baggage trolleys - do not hesitate to ask for assistance be it the airport volunteers with the sign 'May I Help You', any airport or airline personnel or the passengers. Your connecting terminal / concourse / gate depends on your airline. After baggage re-check-in, proceed up one level to catch the ATS train to your connecting terminal. I suggest you open www.ifly.com/ord then click on 'Terminal Map' under 'QUICK LINKS', and scroll down to the detailed text.

     

    You cannot take the baggage trolleys on the ATS Train. If you let us know what airline you're flying to San Diego we can tell you what terminal your departing flight will depart from.

     

  • Flying ST.Louis to Phil to Munich
    Aug 24, 2013
    1
    I arrive Oct 9 @ 17:11 Terminal F. I depart for Munich @ 18:30 Terminal A. My first question is, will I have enough time to get through customs and make my flight? Second question is, do I take the secure shuttle from terminal F to terminal A? Third question is, do I have to recheck my baggage or is it automatically done for me?

     

    Yes, you need to take the secure shuttle from F to A and should have enough time if your first flight is on-time. You won't have to do anything with your baggage.

     

  • where come through customs
    Aug 23, 2013
    1
    I am picking someone up who is flying from Korea into DTW. He will then transfer to a flight to Philadelphia. Where will he come through customs (I am trying to figure out if I meet him at customs in Philadelphia or will he be coming in through normal baggage claim)

     

    He will clear immigration in Detroit. His arrival into Philadelphia will be at the domestic baggage claim for whatever airline he is flying.

     





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