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  • Interline Baggage Question
    Jul 28, 2014
    My daughter flew in from GIG (Rio) on United. She then is on a codeshare UA/AC flight to YYC (Calgary). Her bag was tagged all the way to Calgary (YYC). My question is whether she would have had to collect her bag after customs and the put it on a transfer case OR whether it should have been checked all the way through to Calgary? She was told two separate things by two different UA/AC people in Houston this morning. She looked for her bag on the carousel and didn't see it. Any help would be appreciated. Thanks, Singlepoint


    She should have had to claim her bag to go through US Customs. You can call the bag tracking office to see if the bag was for some reason transferred directly to her Calgary flight or if it's still sitting in Houston somewhere.


  • overlay baggage claim
    Jul 27, 2014
    I have 6 hrs overlay over Atlanta (ATL), do i have to claim my baggage and check in again at ATL for next flight out? Thanks again!


    The answer is NO.


    Actually, it depends whether your flight into Atlanta is domestic or international. If domestic and both flights are on the same airline or alliance then no, if international, yes, you will have to claim your bags to go through US Customs then immediately re-check them.


  • Check in
    Jul 27, 2014
    We have a flight tomorrow UA3797 to Atlanta, which terminal do we need to go to check in? Thanks.


    1. At IAH, United Airlines is the only airline at present using multiple terminals: TA, TB, TC, and TE for international arrivals & departures. 2. Your flight number was not listed today. Therefore, open tomorrow - in the Flight Search (top left) click on airlines and add United; then click on Cities & add Atlanta, and add your flight number, then hit "Search".


    That flight uses Terminal C. But for future reference for any United flight you can check-in at any terminal except D.


  • meet
    Jul 26, 2014
    I am arriving in Ft. Lauderdale on usairways flight and my mother is arriving on southwest flight. She is 85 and will be needing wheel chair assistance. How is the best way to meet her?


    Contact Southwest at least 48 hrs prior to her departure stating that you need a wheelchair for her on arrival, and that she is to be taken to the information counter in the Arrivals area, where you will pick her up (after taking the shuttle bus from T3). If the Airline is not willing to do so, arrive well ahead of time of her arrival, get a wheelchair at the airline counters with a visitor pass, enabling you to pick her up at the arrival gate. (Upon your arrival at Terminal 3, you will need to board the shuttle bus to Terminal 1 and meet her there.


  • Picking up a minor at JFK international arrivals
    Jul 25, 2014
    Any suggestions as to where I should pick up my teen age old son after his arrival from Tel Aviv at JFK? Will they let me back to the gate or baggage claim because he is a minor? Who should I contact?


    Nobody is allowed into the gate area or baggage claim for international arrivals. You'll have to pick him up at the exit of customs like everybody else.


  • International Passenger
    Jul 24, 2014
    I'm flying from Caymans into CLT as my first connection thru AA but operated by US Air. Will have have to pay in the CLT airport to have my bags checked in again?


    You won't have to pay a second checked bag fee in Charlotte.


  • London to chicago to raleigh, with 2hr time in between the flights
    Jul 24, 2014
    Hi, I am travelling from London to raleigh through chicago ( ORD). I am arriving at terminal 5 in british Airways and have my next flight (AA) from terminal 3? is the connecting time enough? and should I claim my baggage after immigration and go through security check and check in again at terminal 3? or security check is done only at Raleigh?


    You will go through US Immigration in Terminal 5, then claim your baggage, go through US Customs, re-check your baggage with American, then take the ATS Train to Terminal 3 and go through security.


  • directions to silver air from Jet Blue
    Jul 23, 2014
    I have luggage & carry on--will Jet Blue transfer my luggage, since this was a one price trip From Newark


    If you purchased your tickets together your bags will be checked through to your final destination and you won't have to claim them in FLL as JetBlue and Silver Airways have an interline baggage agreement. You, however have to go from Terminal 3 to Terminal 1 for your Silver Airways flight. You can walk along the curbfront or take the rental car shuttle between terminals.


  • If already clearing US customs in Toronto, will have to do again?
    Jul 20, 2014
    I'll be flying into JFK from Toronto to catch a connecting flight to Europe. I will be going through US immigration and customs screening in Toronto, so will I have to do it again before I connect to my international flight? This seems like an awful waste of time!


    The whole idea U.S. preclearance in Toronto is to avoid it at U.S. airports! If your connecting flight at JFK is in another terminal, follow the 'Airline Terminals Train' signs & take the train, which runs counter-clockwise in the non-secured areas of each terminal - meaning you need to go through security check before proceeding to your gate.


  • 1hr 35mins enough time to connect from Terminal 5 to 3?
    Jul 19, 2014
    I'll be coming from Madrid Spain arriving 2:30pm in ORD at Terminal 5, then I have to get to Terminal 3 for my connecting flight to Toronto departing 4:05pm. Will I have enough time? I see posts here about a walkway you can use to avoid going through immigration and security again? Is this valid for travel from Terminal 5? I'm not staying in the US so I don't understand the need to go through immigration and security again. And of course I want to get to my gate as quick as possible. I have no checked luggage. Any advice would be appreciated! Thanks!


    There is no such walkway - you HAVE to go through US Immigration, go through US Customs, then take the ATS train to Terminal 3 and go through security. You should have enough time if your first flight is on-time. Even though you are not staying the US, you still have to go through US Immigration and customs.


    Thanks for your reply Zap, much appreciated.


  • Denver International Airport no long has luggage storage
    Jul 16, 2014
    July 15, 2014 Denver International Airport no longer has any luggage storage in the terminals. I also called the Baggage Center to confirm; they no longer store luggage


  • Checked luggage between different planes, same airline
    Jul 16, 2014
    I am a novice flyer (never flown), and I switch planes on Frontier in Denver Flight F9 0445 to flight F9 0769 with a 53 minute layover. If I check luggage, am I responsible, or does airline transfer it? Also is 53 minutes long enough to switch planes? Sorry, I have no idea what I'm doing here. Thank you for your help.


    The airline will transfer it for you. 53 minutes should be plenty of time. All Frontier flights are on the same concourse in DEN, so you just have a short walk from one gate to the next.


    Thank you for your prompt and courteous reply.


  • travel
    Jul 16, 2014


    your flight from EWR will arrive in Terminal C and your flight to Aspen will depart from Terminal B or C. If you need to go to Terminal B, the TerminaLink train connects all terminals inside security.


  • International Transfers
    Jul 15, 2014
    We are transferring from a London-US international flight to a US domestic flight. Is 2.5hours adequate for US immigration, baggage collection and rechecking in, which I assume we will have to do? Any advice on making this as efficient as possible?


    Yes, 2.5 hours should be plenty of time. CLT is a very simple airport, just follow the signs.


    My concern isn't the "complication" of the airport, it's stuff like US immigration. Sometimes there are terrible delays, and the bags take a while....


  • Terminal
    Jul 14, 2014
    My group is meeting at Terminal C before going to where do I go? Can I get to the terminal without my ticket?


    You can meet in the check-in area of Terminal C. You don't need any documentation to enter the check-in area.


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