Incheon Airport (ICN) Guest Services and Help
Guest Services at Incheon ICN Airport
Airstar Terrace:
Located in the Passenger Terminal, 4F, Center. Open 7am-9pm. Tel: 032-743-7231. Offers an Observation Area, a Cafe (coffee, fruit juice, herbal tea, sandwiches, etc.), a Dessert Bar (chocolate, candy, cookies, etc.),a Book Cafe, a Design Gallery, and an Internet Zone. Airstar Terrace offers scenery, relaxation, and a bird’s eye view of aircraft take-offs & landings and a panoramic view of the Airport--particularly at nighttime when the airport's apron sends out its dazzling lights.
Babies / Children / Mothers:
(a) Babycare Lounges offer facilities for infants & pregnant women. Open 24/7 and located in Public Are 3F at East & West side 1F & 2. Tel: 032-32-741-2426.
(b) Children's Playground offers rides and play. Open 24/7 and located at the departure area, near gates 10, 15, 40 & 45. Tel: 82-32-741-2426
(c) Nursing Rooms (available on a temporary basis only) offer recliners, diaper changers, & water purifiers. Open 24/7 and located in the departure area 3F, near gate 25 (east side), and Gate 29. Tel: 82-32-741-2426.
(d) Children's Playroom - combines a Nursing Room, Babycare Lounge & Children’s Playroom. Open 24/7 and located at Concourse A, 3F, next to gates 113, 119. Tel: 82-32-741-2426
Casino / Paradise Golden Gate Casino:
A foreigners-only gaming establishment, is located two minutes from Incheon International Airport, within the Hyatt Regency Incheon, in the International Business Center. It offers: Baccarat, Roulette, Blackjack, Tai Sai, Poker, Slot Machines, etc. Open 24/7. Tel: 82-32-745-8800.
Golf:
Incheon Golf Club, a 330-yard, 120-bay Driving Range, with a Fitness Center, Sauna & Swing Analysis Room. Open 5:30am-11pm. Located in the International Business Area, within the perimeter of the airport. Tel: 82-32-743-0025.
Hair & Beauty Services:
Sergio Bossi offers cut, permanent, dyeing, manicure & pedicure. Open 10am-8pm. Located in the public area 1, east side. Tel: 82-32-743-5959.
Hotel / Incheon Airport Transit Hotel:
Offers 90 guest rooms, 2 massage rooms, 4 transit lounges, 2 hotel ounges, etc. Open 24/7 and located in the departure area 4F, East & West Wings. Tel: 82-32-743-3000.
Laundry / Dry Cleaning
Crystal Laundry offers dry cleaning, fur cleaning and repairs. Open 8am-8pm. Located in public area at transportation center, West side--opposite Woori Bank. Tel: 82-32-743-2500
Meeting Point:
There are four arrival gates, A, B, E, and F on the 1st floor of Incheon Airport. After checking the arrival gate on the flight information monitor, you may wait at the appropriate arrival gate or stay at the meeting area located between gates A and B (east) or between gates E and F (west). Free signs are available at the information counter. For more information, go to the information counter located in the Welcoming Hall.
Mobile Phone Services:
(a) SK Telecoms Rent-a-Phone Service - offers cellular phone rentals & global roaming service. Open 6am-10pm. Located in public area 1F & 3F, duty-free area 3F and Concourse 3F. Tel: 82--1599-2011.
(b) KTF - offers global roaming, mobile phone rental. Open 6am-10pm. Located in public area 1F, 3F; duty-free area 3F & Concourse 3F. Tel: 82-32-743-4014.
(c) Skype S Roaming - offers global roaming and domestic mobile phone rental. Open 6am-10pm. Located in the public are 1F,3F, the duty-free area 3F and Concourse 3F. Tel: 82-32-743-6465.
(d) LG Telecom - offers movile phone rental and global roaming. Open 6am-10pm. Located in the public area 1F,3F. Tel: 82-2-3416-7010.
Spa on Air:
offers sauna & massage. Open 24/7 and located at B1, East side. Tel: 82-32-743-7042. Delux hotel-quality facilities, great service and tub-in-tub--one bathtub inside another--for maximum relaxation. Spa on Air also offers Thai-style massages by navive Thais with private sleeping and meeting rooms, and a snack bar.
Located in the Passenger Terminal, 4F, Center. Open 7am-9pm. Tel: 032-743-7231. Offers an Observation Area, a Cafe (coffee, fruit juice, herbal tea, sandwiches, etc.), a Dessert Bar (chocolate, candy, cookies, etc.),a Book Cafe, a Design Gallery, and an Internet Zone. Airstar Terrace offers scenery, relaxation, and a bird’s eye view of aircraft take-offs & landings and a panoramic view of the Airport--particularly at nighttime when the airport's apron sends out its dazzling lights.
Babies / Children / Mothers:
(a) Babycare Lounges offer facilities for infants & pregnant women. Open 24/7 and located in Public Are 3F at East & West side 1F & 2. Tel: 032-32-741-2426.
(b) Children's Playground offers rides and play. Open 24/7 and located at the departure area, near gates 10, 15, 40 & 45. Tel: 82-32-741-2426
(c) Nursing Rooms (available on a temporary basis only) offer recliners, diaper changers, & water purifiers. Open 24/7 and located in the departure area 3F, near gate 25 (east side), and Gate 29. Tel: 82-32-741-2426.
(d) Children's Playroom - combines a Nursing Room, Babycare Lounge & Children’s Playroom. Open 24/7 and located at Concourse A, 3F, next to gates 113, 119. Tel: 82-32-741-2426
Casino / Paradise Golden Gate Casino:
A foreigners-only gaming establishment, is located two minutes from Incheon International Airport, within the Hyatt Regency Incheon, in the International Business Center. It offers: Baccarat, Roulette, Blackjack, Tai Sai, Poker, Slot Machines, etc. Open 24/7. Tel: 82-32-745-8800.
Golf:
Incheon Golf Club, a 330-yard, 120-bay Driving Range, with a Fitness Center, Sauna & Swing Analysis Room. Open 5:30am-11pm. Located in the International Business Area, within the perimeter of the airport. Tel: 82-32-743-0025.
Hair & Beauty Services:
Sergio Bossi offers cut, permanent, dyeing, manicure & pedicure. Open 10am-8pm. Located in the public area 1, east side. Tel: 82-32-743-5959.
Hotel / Incheon Airport Transit Hotel:
Offers 90 guest rooms, 2 massage rooms, 4 transit lounges, 2 hotel ounges, etc. Open 24/7 and located in the departure area 4F, East & West Wings. Tel: 82-32-743-3000.
Laundry / Dry Cleaning
Crystal Laundry offers dry cleaning, fur cleaning and repairs. Open 8am-8pm. Located in public area at transportation center, West side--opposite Woori Bank. Tel: 82-32-743-2500
Meeting Point:
There are four arrival gates, A, B, E, and F on the 1st floor of Incheon Airport. After checking the arrival gate on the flight information monitor, you may wait at the appropriate arrival gate or stay at the meeting area located between gates A and B (east) or between gates E and F (west). Free signs are available at the information counter. For more information, go to the information counter located in the Welcoming Hall.
Mobile Phone Services:
(a) SK Telecoms Rent-a-Phone Service - offers cellular phone rentals & global roaming service. Open 6am-10pm. Located in public area 1F & 3F, duty-free area 3F and Concourse 3F. Tel: 82--1599-2011.
(b) KTF - offers global roaming, mobile phone rental. Open 6am-10pm. Located in public area 1F, 3F; duty-free area 3F & Concourse 3F. Tel: 82-32-743-4014.
(c) Skype S Roaming - offers global roaming and domestic mobile phone rental. Open 6am-10pm. Located in the public are 1F,3F, the duty-free area 3F and Concourse 3F. Tel: 82-32-743-6465.
(d) LG Telecom - offers movile phone rental and global roaming. Open 6am-10pm. Located in the public area 1F,3F. Tel: 82-2-3416-7010.
Spa on Air:
offers sauna & massage. Open 24/7 and located at B1, East side. Tel: 82-32-743-7042. Delux hotel-quality facilities, great service and tub-in-tub--one bathtub inside another--for maximum relaxation. Spa on Air also offers Thai-style massages by navive Thais with private sleeping and meeting rooms, and a snack bar.
International Travelers at Incheon ICN Airport
All arriving passengers from foreign countries are required to prepare and submit a customs declaration form. When traveling with family, only one customs declaration form needs to be filled. Complete the Customs declaration form item by item. This can still be done in in the arrival area, but should really be done prior to arrival.
Customs Inspection Procedures:
Hand-carried items must go through an x-ray machine next to the gate. Passengers must then pass an x-ray machine also. Checked baggage must be retrieved at the arrival area's baggage carousel. If the luggage has a sign Customs Inspection attached, find a Customs agent to undergo closer examination.
Duty Free:
All passengers entering Korea have equallylimited duty free rights. Duty-free allowance per person $400 (if overseas items do not exceed that amount). For more information call Customs at: 82-32-740-4141 /4151 /4161 /4171
Customs Inspection Procedures:
Hand-carried items must go through an x-ray machine next to the gate. Passengers must then pass an x-ray machine also. Checked baggage must be retrieved at the arrival area's baggage carousel. If the luggage has a sign Customs Inspection attached, find a Customs agent to undergo closer examination.
Duty Free:
All passengers entering Korea have equallylimited duty free rights. Duty-free allowance per person $400 (if overseas items do not exceed that amount). For more information call Customs at: 82-32-740-4141 /4151 /4161 /4171
Lost & Found at Incheon ICN Airport
You can find the Lost & Found Office located in Passenger Terminal B1 west side of center
(beside Shin-han Bank)
Phone: 82-32-741-3110,4
Email:find119@airport.kr
(beside Shin-han Bank)
Phone: 82-32-741-3110,4
Email:find119@airport.kr
Mail Center / U.S. Post Office at Incheon ICN Airport
HANJIN Express
Category
:
Domestic & International Parcel Delivery, Luggage Storage & Packaging, etc
Hours of Operation
:
06:00 ~ 22:00
Location
:
(Public Area) 3F, Near Check-in Counter A / 1F, Opposite Exit A
Tel
:
82-32-743-5804
homepage
:
http://hanex.hanjin.co.kr
Left baggage service is provided by the HANJIN Express which is located east side of the Passenger Terminal.
Your baggage and luggage can be stored for few hours up to 30days.
The charge for the storage varies according to the size and duration.
Courier Service is also available at this counter. Duration Size Small Medium Large Extra-Large Oversize ~90cm ~120cm ~140cm ~160cm 160cm~ 2 Hours (Regardless of size) 2,500 won 4 Hours (Regardless of size) 4,000 won 6 Hours (Regardless of size) 5,500 won 24 Hours 4,000 won 6,000 won 7,000 won 9,000 won 10,000 won ※ Size : Sum of three sides 3F(Departures) - Location : Near Check-in Counter A
- Opening hours : 06:00 ~ 22:00
- Tel : 82-32-743-5804(or 5805) 1F(Arrivals) - Location : Opposite Exit A
- Opening hours : 07:00 ~ 21:00
- Tel : 82-32-743-5800
Korean Express Parcel Service Category : Domestic & International Parcel Delivery, Luggage Storage & Packaging, Travel Lu Hours of Operation : 06:00 ~ 23:30 Location : (Public Area) 1F, Opposite Exit F / 3F, Near Check-in Counter M Tel : 82-32-743-5300 homepage : http://www.korex.co.kr Left baggage service is provided by the Korean Express Parcel Service which is located west side of the Passenger Terminal.
Your baggage and luggage can be stored here.
The charge for the storage varies according to the size and duration.
Courier Service is also available at this counter. Size Duration 6 Hours 24 Hours Small 10 x 30 x 40cm 3,000 won 5,000 won Medium 20 x 30 x 50cm 5,000 won 7,000 won Large 30 x 50 x 70cm 7,000 won 9,000 won 3F(Departures) - Location : Near Check-in Counter M
- Opening hours : 06:00 ~ 22:00
- Tel : 82-32-743-5300 1F(Arrivals) - Location : Opposite Arrival Hall F
- Opening hours : 07:00 ~ 21:00
- Tel : 82-32-743-5303
Post Office Category : Postal Services, Financial Services Hours of Operation : 09:00 ~ 18:00 Location : (Passenger Terminal, Public Area) 2F, Center Tel : 82-32-740-2900 The Post Office at Incheon International Airport provides the same services as regular Korean post offices. From domestic and international mail to parcel delivery and international EMS service, the Post Office also provides financial products and services, including deposit accounts, insurance, and credit cards.
Visit the Incheon International Airport Post Office for the best in postal and financial service.
(Closed weekends and holidays.)
Your baggage and luggage can be stored for few hours up to 30days.
The charge for the storage varies according to the size and duration.
Courier Service is also available at this counter. Duration Size Small Medium Large Extra-Large Oversize ~90cm ~120cm ~140cm ~160cm 160cm~ 2 Hours (Regardless of size) 2,500 won 4 Hours (Regardless of size) 4,000 won 6 Hours (Regardless of size) 5,500 won 24 Hours 4,000 won 6,000 won 7,000 won 9,000 won 10,000 won ※ Size : Sum of three sides 3F(Departures) - Location : Near Check-in Counter A
- Opening hours : 06:00 ~ 22:00
- Tel : 82-32-743-5804(or 5805) 1F(Arrivals) - Location : Opposite Exit A
- Opening hours : 07:00 ~ 21:00
- Tel : 82-32-743-5800
Korean Express Parcel Service Category : Domestic & International Parcel Delivery, Luggage Storage & Packaging, Travel Lu Hours of Operation : 06:00 ~ 23:30 Location : (Public Area) 1F, Opposite Exit F / 3F, Near Check-in Counter M Tel : 82-32-743-5300 homepage : http://www.korex.co.kr Left baggage service is provided by the Korean Express Parcel Service which is located west side of the Passenger Terminal.
Your baggage and luggage can be stored here.
The charge for the storage varies according to the size and duration.
Courier Service is also available at this counter. Size Duration 6 Hours 24 Hours Small 10 x 30 x 40cm 3,000 won 5,000 won Medium 20 x 30 x 50cm 5,000 won 7,000 won Large 30 x 50 x 70cm 7,000 won 9,000 won 3F(Departures) - Location : Near Check-in Counter M
- Opening hours : 06:00 ~ 22:00
- Tel : 82-32-743-5300 1F(Arrivals) - Location : Opposite Arrival Hall F
- Opening hours : 07:00 ~ 21:00
- Tel : 82-32-743-5303
Post Office Category : Postal Services, Financial Services Hours of Operation : 09:00 ~ 18:00 Location : (Passenger Terminal, Public Area) 2F, Center Tel : 82-32-740-2900 The Post Office at Incheon International Airport provides the same services as regular Korean post offices. From domestic and international mail to parcel delivery and international EMS service, the Post Office also provides financial products and services, including deposit accounts, insurance, and credit cards.
Visit the Incheon International Airport Post Office for the best in postal and financial service.
(Closed weekends and holidays.)
Pets / Animals at Incheon ICN Airport
Animal Quarantine
When arriving with animals or livestock, you must submit an animal quarantine certificate from the country of departure to the National Veterinary Research and Quarantine Service and receive quarantine.
Homepage : http://www.nvrqs.go.kr
National Veterinary Research and Quarantine Service
Questions on Import / Export Animals : 82-32-752-1271~2
Questions on Import / Export Pets : 82-32-740-2660~2
Questions on Import / Export Pets : 82-32-740-2660~2
Smoking at Incheon ICN Airport
Smoking is generally not permitted in ICN's terminals. However, it has set aside six smoking rooms located airside at the 3rd floor of the main terminal. There are also two smoking rooms on the second floor of Concourse A, as well as four smoking rooms on the third floor of Concourse A.


