Indianapolis (IND) Airport

Guest Services and Help

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Change Airport

IND Airport Guest Services, Airport Information and Travelers Assistance at the new IND Airport

The new Airport location is: 7800 Col. H. Weir Cook Memorial Drive, Indianapolis, IN 46241 (Take I-70 to Exit 68).

Guest Services Center: Tel: 317.487.7243; open Mo-Fri, 5am-11pm; Sat/Sun: 5am-10pm.

Located between the Ticketing Hall and Civic Plaza, its staff provides basic business services, page passengers by the overhead address system, provide information about airport amenities, about the City and its downtown attractions, and about local hotels and public transportation options.

Other Services include a barbershop, shoeshine stations, currency exchange, USO room, travel spa, Wi-Fi, and post-security centers with Internet access.

Ground Transportation Center: located on the first floor of the new Parking Garage. For rental cars, taxi service, limos, hotel courtesy vehicles and public transportation, call Tel: 317.487.5217; open Mo-Fri 8am-10pm, Sun 4pm-10pm.
International Arrivals are located in the New Passenger Terminal of the new IND Airport, at Gates A3, A4 and A5.
LOST AND FOUND AT THE NEW IND AIRPORT:

1. Items lost in Airport public areas - call 317-487-7243

2. Items lost at TSA security checkpoing - call 317-532-1900

3. Items lost near ticket counters, gate areas or on airplane - contact your airline.
Mailboxes, a Postal Center and a Fedex drop box are located in the new passenger terminal of IND Airport.
Animals are not permitted in the terminals at the Airport unless they are being used to assist disabled individuals, or are in proper pet carriers.

Airline policies regarding pets vary widely and it is highly recommended that you contact the airline prior to making a reservation. Here are some helpful tips for traveling with pets:

Tips for Traveling with Pets:

· First, contact your airline to find out the rules and regulations they have on pet travel.
· Do not tranquilize your pet, as the effects of tranquilizers on animals at higher altitudes can be unpredictable.
· The Animal and Plant Health Inspection Service (APHIS) of the U.S. Department of Agriculture (USDA) has set up rules and regulations for the transportation of live animals, and your pet is required to be at least eight weeks old and fully weaned before traveling by air.
· Whenever possible, book a direct, nonstop flight and avoid holiday or weekend travel. Try to plan schedules that minimize temperature extremes.
· The kennel that you use must be sturdy, properly ventilated, and large enough for your pet to freely be able to stand, turn around and lie down.
· Get your pet comfortable with the kennel prior to flying; this reduces stress on your pet.
· Give your pet food and water within four hours before your flight. You will have to sign a certification of the time when you last offered food and water to your pet.
· Give yourself plenty of time for check-in so there is no rushing and everything is done properly SECURITY at Airport: For the latest Transportation Security Administration travel tips and prohibited items list click on http://www.tsa.gov/public/ or htttp://www.ifly.com/airport-security.
Smoking is not permitted in the new passenger terminal of IND Airport.