Jacksonville (JAX) Airport

Guest Services and Help

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Airport Guest Services, Airport Information and Travelers Assistance
The Welcome Center and Airport Information Booth is located on the lower level near baggage claim.

Action Line - (904) 741-4902 (Tel); (904) 741-2011 (Fax) For other services, please refer to "Services" section of "Restaurants and Stores". JAX maintains a USO lounge.
LOST AND FOUND AT JAX AIRPORT:

1. If you lost an item on the aircraft or in the gate seating area, please contact the airline’s Lost & Found Department:

AirTran - 800-965-2107 Ext. 1765
American - 904-741-2487
Continental - 800-335-BAGS
Delta - 904-741-2649
ExpressJet - 904-741-4206
Jetblue - 904-741-6689
Northwest - 904-741-6893
Southwest - 904-741-2381
United - 800-221-6903
USAirway - 800-371-4771

2. If you lost an item at the security checkpoint, please call 904-380-4069.

3. If you lost an item in the terminal, please contact the Jax Airport's Lost & Found Office at (904) 741-2022. Open Mo-Fri, 8:00 a.m. to 5:00 p.m. EST.

Or send an e-mail to: lostandfound@jaa.aero with:
(a) your name and contact information, including phone number and address,
(b) a detailed description of the missing item(s), including whether the item was in a box, bag or container,
(c) the date and approximate location where the item(s) was lost.

You will be contacted if the tiem has been turned into JAX's Office.
JAX AIRPORT AND AIRLINE POLICIES REGARDING PETS - and PET RESORT (see below)

Animals are not permitted in the terminals at the Airport unless they are being used to assist disabled individuals, or are in proper pet carriers.

PETS: Airline policies regarding pets vary widely and it is highly recommended that you contact the airline prior to making a reservation. Here are some helpful tips for traveling with pets:

Tips for Traveling with Pets:

· First, contact your airline to find out the rules and regulations they have on pet travel.
· Do not tranquilize your pet, as the effects of tranquilizers on animals at higher altitudes can be unpredictable.
· The Animal and Plant Health Inspection Service (APHIS) of the U.S. Department of Agriculture (USDA) has set up rules and regulations for the transportation of live animals, and your pet is required to be at least eight weeks old and fully weaned before traveling by air.
· Whenever possible, book a direct, nonstop flight and avoid holiday or weekend travel. Try to plan schedules that minimize temperature extremes.
· The kennel that you use must be sturdy, properly ventilated, and large enough for your pet to freely be able to stand, turn around and lie down.
· Get your pet comfortable with the kennel prior to flying; this reduces stress on your pet.
· Give your pet food and water within four hours before your flight. You will have to sign a certification of the time when you last offered food and water to your pet.
· Give yourself plenty of time for check-in so there is no rushing and everything is done properly. PETS PARADISE RESORT: Boarding for cats and dogs. Located on Pecan Park Rd., North, next to economy parking lots. Reservations required at 904-741-0050.
Smoking is permitted outdoors in designated smoking areas only. Please observe all smoking restrictions.


General Information is located in the lower-level, baggage claim area of the terminal. Maps, regional information, bus schedules, and brochures are available as well as a courtesy paging phone. Volunteer Hospitality Ambassadors are on duty during busy times to provide assistance.