Jacksonville Airport (JAX) Guest Services and Help
Guest Services at Jacksonville JAX Airport
Airport Guest Services, Airport Information and Travelers Assistance
The Welcome Center and Airport Information Booth is located on the lower level near baggage claim.
Action Line - (904) 741-4902 (Tel); (904) 741-2011 (Fax) For other services, please refer to "Services" section of "Restaurants and Stores". JAX maintains a USO lounge.
The Welcome Center and Airport Information Booth is located on the lower level near baggage claim.
Action Line - (904) 741-4902 (Tel); (904) 741-2011 (Fax) For other services, please refer to "Services" section of "Restaurants and Stores". JAX maintains a USO lounge.
Lost & Found at Jacksonville JAX Airport
1. If you lost an item onboard your airplane, contact your airline.
2. If you lost an item at the security checkpoint, call 904-380-4069.
3. If you lost an item in the terminal call 904-741-2022 (Mon-Fri 8am-5pm) or e-mail lostandfound@iaa.aero with detailed description of item.
2. If you lost an item at the security checkpoint, call 904-380-4069.
3. If you lost an item in the terminal call 904-741-2022 (Mon-Fri 8am-5pm) or e-mail lostandfound@iaa.aero with detailed description of item.
Pets / Animals at Jacksonville JAX Airport
JAX AIRPORT AND AIRLINE POLICIES REGARDING PETS - and PET RESORT (see below)
Animals are not permitted in the terminals at the Airport unless they are being used to assist disabled individuals, or are in proper pet carriers.
PETS: Airline policies regarding pets vary widely and it is highly recommended that you contact the airline prior to making a reservation. Here are some helpful tips for traveling with pets:
Tips for Traveling with Pets:
· First, contact your airline to find out the rules and regulations they have on pet travel.
· Do not tranquilize your pet, as the effects of tranquilizers on animals at higher altitudes can be unpredictable.
· The Animal and Plant Health Inspection Service (APHIS) of the U.S. Department of Agriculture (USDA) has set up rules and regulations for the transportation of live animals, and your pet is required to be at least eight weeks old and fully weaned before traveling by air.
· Whenever possible, book a direct, nonstop flight and avoid holiday or weekend travel. Try to plan schedules that minimize temperature extremes.
· The kennel that you use must be sturdy, properly ventilated, and large enough for your pet to freely be able to stand, turn around and lie down.
· Get your pet comfortable with the kennel prior to flying; this reduces stress on your pet.
· Give your pet food and water within four hours before your flight. You will have to sign a certification of the time when you last offered food and water to your pet.
· Give yourself plenty of time for check-in so there is no rushing and everything is done properly. PETS PARADISE RESORT: Boarding for cats and dogs. Located on Pecan Park Rd., North, next to economy parking lots. Reservations required at 904-741-0050.
Animals are not permitted in the terminals at the Airport unless they are being used to assist disabled individuals, or are in proper pet carriers.
PETS: Airline policies regarding pets vary widely and it is highly recommended that you contact the airline prior to making a reservation. Here are some helpful tips for traveling with pets:
Tips for Traveling with Pets:
· First, contact your airline to find out the rules and regulations they have on pet travel.
· Do not tranquilize your pet, as the effects of tranquilizers on animals at higher altitudes can be unpredictable.
· The Animal and Plant Health Inspection Service (APHIS) of the U.S. Department of Agriculture (USDA) has set up rules and regulations for the transportation of live animals, and your pet is required to be at least eight weeks old and fully weaned before traveling by air.
· Whenever possible, book a direct, nonstop flight and avoid holiday or weekend travel. Try to plan schedules that minimize temperature extremes.
· The kennel that you use must be sturdy, properly ventilated, and large enough for your pet to freely be able to stand, turn around and lie down.
· Get your pet comfortable with the kennel prior to flying; this reduces stress on your pet.
· Give your pet food and water within four hours before your flight. You will have to sign a certification of the time when you last offered food and water to your pet.
· Give yourself plenty of time for check-in so there is no rushing and everything is done properly. PETS PARADISE RESORT: Boarding for cats and dogs. Located on Pecan Park Rd., North, next to economy parking lots. Reservations required at 904-741-0050.
Smoking at Jacksonville JAX Airport
Smoking is permitted outdoors in designated smoking areas only. Please observe all smoking restrictions.
Travelers Assistance at Jacksonville JAX Airport
General Information is located in the lower-level, baggage claim area of the terminal. Maps, regional information, bus schedules, and brochures are available as well as a courtesy paging phone. Volunteer Hospitality Ambassadors are on duty during busy times to provide assistance.
