Jacksonville Airport (JAX) Guest Services and Help
Guest Services at Jacksonville JAX Airport
Other services offered ast JAX Airport:
The Welcome Center and Airport Information Booth is located on the lower level near baggage claim. During busy hours it is staffed by trained Airport Ambassadors (volunteers).
JAX maintains a USO lounge on the lower level, behind the Welcome Center booth. It is staffed by volunteers and open daily 7am-11pm.
The Welcome Center and Airport Information Booth is located on the lower level near baggage claim. During busy hours it is staffed by trained Airport Ambassadors (volunteers).
JAX maintains a USO lounge on the lower level, behind the Welcome Center booth. It is staffed by volunteers and open daily 7am-11pm.
International Travelers at Jacksonville JAX Airport
All international arrivals - with the exception of those who went through U.S. Customs clearance at participating airports - need to go through passport control, pick up their bags and go with them through Customs clearance . If they continue their journey they need to re-check-in their bags where indicated, before proceeding to to their connecting flight's gate. For Terminal and /or Concourse connections, please refer to 'Terminal Map' page.
NOTE: Prior to departure make sure that your original airline will transfer bags to your connecting flight - if not, you need, after customs clearance, take them to your connecting terminal and check them in at your connecting airline counter before proceeding to your gate.
NOTE: Prior to departure make sure that your original airline will transfer bags to your connecting flight - if not, you need, after customs clearance, take them to your connecting terminal and check them in at your connecting airline counter before proceeding to your gate.
Lost & Found at Jacksonville JAX Airport
1. If you lost an item onboard your airplane or in the gate seating area of the terminal, contact your airline 's lost & found department.
2. If you lost an item at JAX Airport, at the security checkpoint, call 904-380-4069.
3. If you lost an item in the terminal call 904-741-2022 (Mon-Fri 8am-5pm) or e-mail lostandfound@iaa.aero with detailed description of item.
2. If you lost an item at JAX Airport, at the security checkpoint, call 904-380-4069.
3. If you lost an item in the terminal call 904-741-2022 (Mon-Fri 8am-5pm) or e-mail lostandfound@iaa.aero with detailed description of item.
Pets / Animals at Jacksonville JAX Airport
Animals are not permitted in the terminals at the Airport unless they are being used to assist disabled individuals, or are in proper pet carriers.
Airline policies regarding pets vary widely and it is highly recommended that you contact the airline prior to making a reservation.
Boarding for cats and dogs is available at the Pet Paradise Resort (tel. 904-741-0050 or visit Petparadiseresort.com) - located on Pecan Park Rd., North, next to economy parking lots.
Airline policies regarding pets vary widely and it is highly recommended that you contact the airline prior to making a reservation.
Boarding for cats and dogs is available at the Pet Paradise Resort (tel. 904-741-0050 or visit Petparadiseresort.com) - located on Pecan Park Rd., North, next to economy parking lots.
Smoking at Jacksonville JAX Airport
Smoking is permitted outdoors in designated smoking areas only. Please observe all smoking restrictions.
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