GUEST SERVICES AT YQB AIRPORT: - Food service has been thoroughly overhauled to provide improved service and better food quality. Furthermore, YQB Airport has addressed travelers' needs by providing children's play areas and shops with a multitude of services.

To gather information on Aéroport de Québec's services, refer to sections: "Restaurants and Shops", "Parking", "Ground Transportation", "Rental Cars" and various other services.

Customer Service is in the lobby of the airport; or call (418)-640-3300

Hotel Resevations - use telephone located in the International Hall.

Lockers/Baggage - available at the Cloak Room.

Please refer to "Security", "Currency Exchange", "Ground Transportation" and "Rental Cars".

LOST AND FOUND AT YQB AIRPORT:

1. For lost luggage - contact your airline directly:
Air Canada - 1-888-689-2247
Air Inuit - 1-800-361-5933
Air Labrador - (418) 780-2300
Air Transat - 1-800-388-5836
Continental Express - 1-800-335-2247
Northwest Airlink - 1-800-648-4897
United Airlines - 1-800-221-6903
West Jet - 1-866-666-6224

2. For lost items at the airport - call (418) 640-2760

3. For lost items in the airplane - call your airline directly.

PETS AT YQB AIRPORT: Pets are not allowed at the Airport, unless they are in a secure carrying case. General information about traveling with Pets: Airline policies regarding pets vary widely and it is highly recommended that you contact the airline prior to making a reservation. Here are some helpful tips for traveling with pets:

Tips for Traveling with Pets:

· First, contact your airline to find out the rules and regulations they have on pet travel.
· Do not tranquilize your pet, as the effects of tranquilizers on animals at higher altitudes can be unpredictable.
· The Animal and Plant Health Inspection Service (APHIS) of the U.S. Department of Agriculture (USDA) has set up rules and regulations for the transportation of live animals, and your pet is required to be at least eight weeks old and fully weaned before traveling by air.
· Whenever possible, book a direct, nonstop flight and avoid holiday or weekend travel. Try to plan schedules that minimize temperature extremes.
· The kennel that you use must be sturdy, properly ventilated, and large enough for your pet to freely be able to stand, turn around and lie down.
· Get your pet comfortable with the kennel prior to flying; this reduces stress on your pet.
· Give your pet food and water within four hours before your flight. You will have to sign a certification of the time when you last offered food and water to your pet.
· Give yourself plenty of time for check-in so there is no rushing and everything is done properly