Last week I bought my fiancee a necklace at the Terminal 4 Swarovski, post-security. She'd rather have something else for her birthday, so I asked www.swarovski.com about a refund/exchange. After two delayed responses they politely refused, saying the store is a licensee but not actually part of the company. I hope someone is reading this, because the sales slip has no phone number and the 718 number the website gave doesn't work. Short of finding a more pliant life partner, I am open to advice.