New York Kennedy (JFK) AirportMedical & Handicapped Help |
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- Emergency / Medical Services at New York Kennedy JFK Airport
In an emergency, dial 211 from a courtesy phone or 911 from a pay phone or cell phone.
For medical emergencies, trained emergency medical technicians are available 24 hours per day. Please call the police emergency number (718) 244-4333 for assistance. Airport phones are available at various locations. Just dial 211 from an airport phone or have an airline representative call 911 (NYC police only) from any public phone for you.
MEDICAL ASSISTANCE - Doctors are available, 24 hours a day / 7 days a week, at a privately operated medical building. This building, #198, can be accessed by calling 1-877-JFK-DOCS (877-535-3627) for the free shuttle to the medical facility. For more information call (718)656-5344
- People With Special Needs / Persons With Disabilities at New York Kennedy JFK Airport
Services For Travelers With Disabilities
The Port Authority of New York and New Jersey has prepared this information to inform you of accessible services available John F. Kennedy International Airport (JFK). We hope this will help make your airport experience a pleasant one
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At JFK, look for the symbols designating wheelchair accessibility, hearing disability, and Telecommunications Device for the Deaf (TDD/TTY) to locate facilities and services that you may require.
If you are not accompanied by or met at the airport by a friend or relative, it is important that you contact your airline in advance.
QUESTIONS TO ASK
To find out about accessibility on board the airplane, contact your travel agent or airline representative in advance.
Before making your reservations, here are some questions you should ask to make your trip easier:
· How accessible is the terminal from the parking lot or the place where I will be dropped off?
· Will I need assistance to get into the terminal?
· Are there accessible elevators, restrooms available? Where are they?
· Will I need an airline representative to assist me (when boarding, arriving or claiming my baggage)?
· Does the airline provide assistance aboard the aircraft?
· Are there accessible elevators, restrooms at my destination airport? Is information about these facilities available?
· Will I be changing planes and will that require a terminal change?
· Are there fees for any of these services?
MAKING RESERVATIONS
It will be easier if you make reservations with your airline or travel agent well in advance of your trip, and inform them of any assistance you may require, e.g., a wheelchair (departing and arriving), specific seating requests, specific kinds of foods, etc.
GETTING TO AND FROM THE AIRPORT
A number of ground transportations are available to transport you to and from the airport as well as to help you connect between Kennedy, Newark Liberty and LaGuardia Airports. For your convenience, public transportation information for the disabled traveler is available at the following numbers:
IN NEW JERSEY (800) 772-3606
IN NEW YORK (718) 330-1234
To insure prompt service, reservations for accessible transportation vehicles should be made at least 24 hours in advance for all shared ride transportation options.
TERMINALS AT JFK
The Terminals in the central terminal area (CTA), are numbered from 1 through 9 (Terminal 5 is temporarily closed). The terminals and parking lots in the central terminal area are divided into five areas, each of which is designated by a separate color.
PARKING INFORMATION FOR PEOPLE WITH DISABILITIES
For your convenience, the parking lots nearest to the entrances of each terminal have a limited number of reserved spaces for travelers with disabilities. To park in these reserved spaces and receive the lowest parking rate, official license plates bearing the disabled designation or other official documents issued by a municipality or state of residence must be prominently displayed. Parking charges for these vehicles are equal to the lowest rate available at the airport.
Parking Rates for the disabled at JFK are: First 24 Hour Period $3 for the first half hour or part; $6 up to one hour; $3 for each hour or part thereafter up to $15 maximum; subsequent days; $3 for each hour or part up to $15 maximum.
DEPARTING
Curbside unloading areas for baggage and passengers are available at each terminal and in most cases are weather protected and located close to each airline's entrance door. Please make arrangements with your airline at least 24 hours in advance to confirm assistance with baggage check-in, ticketing and movement to the gate area and the availability of curbside parking. Skycaps are available to assist you in getting your luggage to the check-in-area.
ARRIVING For most scheduled airlines, you can expect weather-protected passage via modern jetways from the aircraft to your terminal. Once in the terminal, elevators are available where a change to another level is required to reach baggage claim, ground transportation or connecting flights from JFK. If you are traveling on American Eagle at Terminal 9, please have your travel agent contact the airline and let them know what time your flight is due to depart. American Eagle has two ADA certified lifting devices that will take you from the ground to the aircraft entrance safely and comfortably.
In the baggage claim areas, Skycaps are available to help with your luggage.
If a friend, family member or business associate will be driving to the airport to meet you, please understand that they will not be permitted to wait in their car at the arrivals level curb frontage. If you and all your baggage are not there when your ride pulls up to the curb, the driver must park in an airport parking lot and walk to the terminal to wait for you. Meeter-Greeters are required to pay the same parking fee as other airport customers.
Cars standing (not actively loading or unloading at the arrivals or departures curbs) will be ticketed, and unattended cars will be towed at the owners expense.
PLANEMATES
In some instances, planemates (mobile lounges) are used to transport passengers between arriving/departing aircraft and the gate area. For your convenience, planemates are wheelchair accessible and have reserved spaces (designated by the international accessibility symbol).
TRAVELERS AID SERVICES
Travelers Aid Services is located in the arrivals area of Terminal 6. There are also other Traveler Volunteers located in Terminals 1, 3, 7 and 8. The phone number for Travelers Aid Services is 656-4870. You can reach them during the hours of 10AM - 7PM Mon.-Thurs., 10AM - 6PM Fri., 11AM - 6PM Sat. and Noon - 6PM Sun.
AUTOLINK SERVICE FOR CONNECTIONS TO OTHER FLIGHTS
Autolink airline connection service is available. There is no charge to passengers for this service. To make arrangements for transportation between terminals via Autolink, you must contact your airline at least 48 hours in advance.
Free AirTrain service is available for travel between terminals at JFK.
REST ROOMS - Each terminal has at least one wheelchair accessible restroom. If you need assistance locating one, just ask at the information booth located on the Arrivals Level in any of the terminals.
CAR RENTALS - Hand-operated vehicles are available from the on-airport car rental agencies Avis and Hertz. To find out additional information, please contact Hertz (718) 656-7600 or Avis (718) 244-5400 directly.
PRESCRIPTIONS - At JFK Airport there is no pharmacy that can fill prescriptions. The nearest pharmacy that can fill prescriptions is Wakefield Pharmacy, which is located a short distance from the airport proper at 13525 Lefferts Blvd, Jamaica, NY 11420-3601. Phone: (718) 843-3900. Non-prescription medicine may be purchased at the pharmacy in Terminal 4 between 7 AM and 11 PM.
EMERGENCY SERVICES - For medical emergencies, trained emergency medical technicians are available 24 hours per day. Please call the police emergency number (718) 244-4333 for assistance. Airport phones are available at various locations. Just dial 211 from an airport phone or have an airline representative call 911 (NYC police only) from any public phone for you.
MEDICAL ASSISTANCE - Doctors are available, 24 hours a day / 7 days a week, at a privately operated medical building. This building, #198, can be accessed by calling 1-877-JFK-DOCS (877-535-3627) for the free shuttle to the medical facility. For more information call (718)656-5344.
TDD/TTY - At JFK there are phones that will accommodate the hearing impaired.
INFORMATION DISPLAY on the second floor - Terminal information and retail stores are listed here. If you require more information, please call your travel agent, your airline, or JFK General Information Number (718) 244-4444
