New York Kennedy Airport (JFK) Guest Services and Help

Other services offered at Kennedy Airport:

Information booths are located in each terminal to assist travelers with questions. You can also contact the JFK General Information at: (718) 244-2444

Paging Someone - If you need to have a passenger paged, please approach any of the red-jacketed customer care agents or use the following numbers, preceded by area code 718.
Terminal 1 - 751-1200 ;   Terminal 2 - 704-2473;   Terminal 3 - 704-2473;   Terminal 4 - ask customer care agent;   Terminal 5 - (347) 545-3556 ;    Terminal 6 - is being demolished;   Terminal 7 - call from a house phone x-3590;   Terminal 8 - 487-7300;  

Cellular Phone Rentals /Purchase -
Terminal 1 - YesTelo kiosk at checkpoint to gates 1-3
Terminal 4 - AT& T cell phon purchases at Arrivals
Terminal 8 - Airport Wireless at gate 44

Passenger Drop Off /Pick Up (see also "Airport Parking" map). No parking in front of or next to any of any terminals - terminal frontages are for active loading and unloading only. Unattended vehicles will be towed at the owner's expense. You you have the following options: park in Cell Phone Lot, at a short-term lot or in the parking garage. Or  drop off your passenger at the Kiss and Fly at the Lefferts Blvd. AirTrain Station, where they can ride AirTrain free of charge to their terminal in just 10 minutes. If You enter the terminal with a passenger, note that only ticketed passengers will be allowed past the security checkpoint.

Travelers Aid: At Arrivals of Terminals 1, 3, 4, 7, & 8: Tel. 718 656-4870

Welcome Center: at Arrivals of Terminals 5, & 7.

Hotel desks:
Terminal 1 API Hotel Reservations at Arrivals West
Terminal 7 'Accommodation Plus' at Arrivals

Flower Shops:
Terminal 1, Fresh Flowers kiosk at Arrivals East & West

Duty-Free Shops:
Terminal 1, at checkpoint to gates 4-10  and in kiosk at shopping area.
Terminal 2, near gate 20 (kiosk)
Terminal 3, in post-security shopping area
Terminal 4, at gates A4, B24 & B25
Terminal 5, post security marketplace
Terminal 7, immediately after security check
Terminal 8, post-security of main terminal and gates 2 & 42.

Luggage Storage/ Luggage Wrapping -  Fees depend on size of item stored
Terminal 1, Arrivals East, tel.  (718) 751-2947
Terminal 4, Arrivals lobby, tel.  (718) 751-4020;  which also has Baggage Wrapping  by 'Secure Wrap' in the departure level.

Personal Care:
Terminal 1 - XpresSpa at gate 6, and gate 3 (kiosk only)
Terminal 3 - 10-Minute Manicure, at gate 2;  Shoe Shine at gate 11
Terminal 4 - XpresSpa at Mezzanine West and gates A2, A4, B24 & B25.
Terminal 5 - XpresSpa at gate 5; Shoe Shine at post-security marketplace & gates 9-10. 
Terminal 7 - XpresSpa at post-security Retail Hall;  Shoe Shine at Arrivals area.
Terminal 8 - 10 Minute Manicure at gate 8.

Interfaith Chapel
Termin 4 - Departures Level

Pet Relief Area outside Terminal 8 (no other information available).

Gas Station: Kennedy Service Center at 138 Federal Circle (tel. 718-656-1663

All international arrivals - with the exception of those who went through U.S. Customs clearance at participating airports - need to go through passport control, pick up their bags and go with them through Customs clearance .  If they continue their journey  they need to re-check-in their bags where indicated, before proceeding to to their connecting flight's gate.  For Terminal and /or Concourse connections, please refer to 'Terminal Map' page.

NOTE: Prior to departure make sure that your original airline will transfer bags to your connecting flight - if not, you need, after customs clearance, take them to your connecting terminal and  check them in at your connecting airline counter before proceeding to your gate.

1. If you lost an item in the gate area or onboard, contact your airline.

2. If you lost items at the TSA Security Check Point, contact the TSA Lost and Found at (718) 917-3999.

3. If you lost an item at any other areas, contact the Port Authority Police Lost and Found Custodian at (718) 244-4225 or e-maill jfklostandfound@panynj.gov. .  Items will be turned over to the JFK Police desk at Builing 269 and will be kept there for 30 days only.  You can claim your item 24/7.

JFK offers a full-service post office which is located at Building 250, on North Boundary Road. Tel. (718) 995-3368/(718) 656-6433.

Animals are not permitted in the terminal at the Airport unless they are being used to assist disabled individuals, or are in proper pet carriers.

Smoking is prohibited in all public areas inside the passenger terminals at JFK International Airport. However, smoking is permitted in designated areas within liquor bars

You can find Traveler's Aid Volunteers at the Ground Transportation Counters in each terminal or reach them at the Traveler's Aid Main Office in the Arrivals area of Terminal 6. Their office number is (718) 656-4870.