Guest Services at New York Kennedy JFK Airport

Other services offered at Kennedy Airport (listed in alphabetical order):

Cellular Phone Rentals /Purchase -
Terminal 1 - YesTelo kiosk at checkpoint to gates 1-3
Terminal 4 - AT& T cell phon purchases at Arrivals
Terminal 8 - Airport Wireless at gate 44

Duty-Free Shops:
Terminal 1, at checkpoint to gates 4-10  and in kiosk at shopping area.
Terminal 2, near gate 20 (kiosk)
Terminal 4, at gates A4, B24 & B25
Terminal 5, post security marketplace
Terminal 7, immediately after security check
Terminal 8, post-security of main terminal and gates 2 & 42.

Flower Shops:
Terminal 1, Fresh Flowers kiosk at Arrivals East & West
Gas Station:
Kennedy Service Center at 138 Federal Circle (tel. 718-656-1663)
Hotel desks:  Terminal 1 API Hotel Reservations at Arrivals West; Terminal 7 'Accommodation Plus' at Arrivals

Information booths are located in each terminal to assist travelers with questions. You can also contact the JFK General Information at: (718) 244-2444
InMotion Entertainment:  At T8, at gate 10
Interfaith Chapel Terminal 4 - Departures Level

Luggage Storage
/ Luggage Wrapping -  Fees depend on size of item stored
Terminal 1, Arrivals East, tel.  (718) 751-2947
Terminal 4, Arrivals lobby, tel.  (718) 751-4020;  which also has Baggage Wrapping  by 'Secure Wrap' in the departure level.

Medical Office: Building 22A, next to Citibank (take free Airtrain shuttle); open 24/7 tel. 718-24-1644

Paging Someone - If you need to have a passenger paged, please approach any of the red-jacketed customer care agents or use the following numbers, preceded by area code 718.
Terminal 1 - 751-1200 ;   Terminal 2 - 704-2473;   Terminal 3 - 704-2473;   Terminal 4 - ask customer care agent;   Terminal 5 - (347) 545-3556 ;  Terminal 7 - call from a house phone x-3590;   Terminal 8 - 487-7300.

Passenger Drop Off /Pick Up (see also "Airport Parking" map). No parking in front of or next to any of any terminals - terminal frontages are for active loading and unloading only. Unattended vehicles will be towed at the owner's expense. You you have the following options: park in Cell Phone Lot, at a short-term lot or in the parking garage. Or  drop off your passenger at the Kiss and Fly at the Lefferts Blvd. AirTrain Station, where they can ride AirTrain free of charge to their terminal in just 10 minutes. If You enter the terminal with a passenger, note that only ticketed passengers will be allowed past the security checkpoint.

Personal Care:
Terminal 1 - XpresSpa at gate 6, and gate 3 (kiosk only)
Terminal 4 - XpresSpa at Mezzanine West and gates A2, A4, B24 & B25 & Retail Hall.
Terminal 5 - XpresSpa opposite of gate 5;
Terminal 7 - XpresSpa at post-security Retail Hall;
Terminal 8 - 10 Minute Manicure at gate 8.

Pet Relief Area
outside Terminal 8 (no other information available).
Travelers Aid: At  Arrivals of Terminals 1, 4, 7, & 8: Tel. 718 656-4870
Welcome Center: at Arrivals of Terminals 1,  5, & 7.






International Travelers at New York Kennedy JFK Airport

All international arrivals - with the exception of those who went through U.S. Customs clearance at participating airports - need to go through passport control, pick up their bags and go with them through Customs clearance .  If they continue their journey  they need to re-check-in their bags where indicated, before proceeding to to their connecting flight's gate.  For Terminal and /or Concourse connections, please refer to 'Terminal Map' page.

NOTE: Prior to departure make sure that your original airline will transfer bags to your connecting flight - if not, you need, after customs clearance, take them to your connecting terminal and  check them in at your connecting airline counter before proceeding to your gate.

Lost & Found at New York Kennedy JFK Airport

1.  Any item lost onboard the aircraft, in the airline terminal or at curbside with an airline tag, is turned in to the appropriate airline - contact your airline's baggage service office.
2. If you lost items at the TSA Security Check Point, contact the TSA Lost and Found at (718) 917-3999.
3. If you lost an item at any other areas, contact the Port Authority Police Lost and Found Custodian at (718) 244-4225 or e-maill jfklostandfound@panynj.gov.   Items will be turned over to the JFK Police desk at Builing 269 and will be kept there for 30 days only.  You can claim your item 24/7.

Mail Center / U.S. Post Office at New York Kennedy JFK Airport

JFK offers a full-service post office which is located at Building 250, on North Boundary Road. Tel. (718) 995-3368/(718) 656-6433.

Pets / Animals at New York Kennedy JFK Airport

Animals are not permitted in the terminal at the Airport unless they are being used to assist disabled individuals, or are in proper pet carriers.

For pet relief area, ask any airport or airline employee.

Smoking at New York Kennedy JFK Airport

Smoking is prohibited in all public areas inside the passenger terminals at JFK International Airport. However, smoking is permitted in designated areas within liquor bars

Travelers Assistance at New York Kennedy JFK Airport

You can find Traveler's Aid Volunteers at the Ground Transportation Counters in each terminal; their office number is (718) 656-4870.





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