New York Kennedy Airport (JFK) Guest Services and Help
Guest Services at New York Kennedy JFK Airport
Paging Someone - If you need to have a passenger paged, please call:
Terminal 1 - 718-751-1200
Terminal 2 - 718-704-2473
Terminal 3 - 718-704-2473
Terminal 4 - 718-751-4005
Terminal 5 - Closed
Terminal 6 - 718-632-6350
Terminal 7 - Must call from a house phone x-3590
Terminal 8 - 718-487-7800
Terminal 9 - 718-487-7800
Cellular Phone Rentals - arrivals area, Terminal 3
Passenger Drop Off and Pick Up (also see "Parking")
No parking in front of or next to any of any terminals, not even for a moment. Terminal frontages are for active loading and unloading only. Unattended vehicles will be towed at the owner's expense.
When dropping off or picking up a passenger, you can park in JFK's Cell Phone Lot, or park your vehicle in either a short-term lot or a parking garage. Another option is that you drop off your passenger at the Kiss and Fly at the Lefferts Blvd. AirTrain Station, where they can ride AirTrain free of charge to their terminal in just 10 minutes. If You enter the terminal with a passenger, note that only ticketed passengers will be allowed past the security checkpoint. However, you may enjoy any of the areas before security.
Luggage Storage - by Terminal Location, hours of Operation, approx. fee and Tel. Nos.: (Note: Fees depend on size of item stored)
Terminal 4, Arrivals 1st Floor, 24 Hours, $4.00 - $16.00/day; (718) 751-4020
Terminal 1, Arrivals 1st Floor near Alitalia /Olympic Airlines, 7am-11 pm; $4-$16/day, (718) 751-2947
Spas / Massages Xpress Spa, post-security, Gates 5/6
Aqua Massage Kiosk - post-security, Gate 27, Terminal 2
Xpress Spa, (a) pre-security, Mezzanine West, Terminal 4; (b) post-security, British Airways, Gate 7
Oasis Spa, post-security, near gates 1-6, Terminal 6
Shoe Shine Terminal 3, post-security, Gate 3; Terminal 4 - Mezzanine East
Kennedy JFK Airport Guest Services, Airport Information and Travelers Assistance
Information booths are located in each terminal to assist travelers with questions. You can also contact the JFK General Information at: (718) 244-4444
Terminal 1 - 718-751-1200
Terminal 2 - 718-704-2473
Terminal 3 - 718-704-2473
Terminal 4 - 718-751-4005
Terminal 5 - Closed
Terminal 6 - 718-632-6350
Terminal 7 - Must call from a house phone x-3590
Terminal 8 - 718-487-7800
Terminal 9 - 718-487-7800
Cellular Phone Rentals - arrivals area, Terminal 3
Passenger Drop Off and Pick Up (also see "Parking")
No parking in front of or next to any of any terminals, not even for a moment. Terminal frontages are for active loading and unloading only. Unattended vehicles will be towed at the owner's expense.
When dropping off or picking up a passenger, you can park in JFK's Cell Phone Lot, or park your vehicle in either a short-term lot or a parking garage. Another option is that you drop off your passenger at the Kiss and Fly at the Lefferts Blvd. AirTrain Station, where they can ride AirTrain free of charge to their terminal in just 10 minutes. If You enter the terminal with a passenger, note that only ticketed passengers will be allowed past the security checkpoint. However, you may enjoy any of the areas before security.
Luggage Storage - by Terminal Location, hours of Operation, approx. fee and Tel. Nos.: (Note: Fees depend on size of item stored)
Terminal 4, Arrivals 1st Floor, 24 Hours, $4.00 - $16.00/day; (718) 751-4020
Terminal 1, Arrivals 1st Floor near Alitalia /Olympic Airlines, 7am-11 pm; $4-$16/day, (718) 751-2947
Spas / Massages Xpress Spa, post-security, Gates 5/6
Aqua Massage Kiosk - post-security, Gate 27, Terminal 2
Xpress Spa, (a) pre-security, Mezzanine West, Terminal 4; (b) post-security, British Airways, Gate 7
Oasis Spa, post-security, near gates 1-6, Terminal 6
Shoe Shine Terminal 3, post-security, Gate 3; Terminal 4 - Mezzanine East
Kennedy JFK Airport Guest Services, Airport Information and Travelers Assistance
Information booths are located in each terminal to assist travelers with questions. You can also contact the JFK General Information at: (718) 244-4444
Lost & Found at New York Kennedy JFK Airport
1. If you lost an item in the gate area or onboard, contact your airline.
2. If you lost items at any other areas, contact the Port Authority Police Lost and Found Custodian at (718) 244-4335. Lost and Found items (up to 30 days) are located at the JFK Police Desk, Building 269, and can be released 24/7.
3. If you lost items at the TSA Security Check Point, contact the TSA Lost and Found at (718) 917-3999.
2. If you lost items at any other areas, contact the Port Authority Police Lost and Found Custodian at (718) 244-4335. Lost and Found items (up to 30 days) are located at the JFK Police Desk, Building 269, and can be released 24/7.
3. If you lost items at the TSA Security Check Point, contact the TSA Lost and Found at (718) 917-3999.
Mail Center / U.S. Post Office at New York Kennedy JFK Airport
JFK offers a full-service post office which is located at Building 250, on North Boundary Road. Tel. (718) 995-3368/(718) 656-6433.
Pets / Animals at New York Kennedy JFK Airport
Animals are not permitted in the terminal at the Airport unless they are being used to assist disabled individuals, or are in proper pet carriers.
Smoking at New York Kennedy JFK Airport
Smoking is prohibited in all public areas inside the passenger terminals at JFK International Airport. However, smoking is permitted in designated areas within liquor bars
Travelers Assistance at New York Kennedy JFK Airport
General Information is located in the lower-level, baggage claim area of the terminal. Maps, regional information, bus schedules, and brochures are available as well as a courtesy paging phone. Volunteer Hospitality Ambassadors are on duty during busy times to provide assistance.
TRAVELER'S AID SERVICES
Traveler's Aid, the not-for-profit organization, furnishes both professional and volunteer staff who provide emergency assistance to customers (1) who are lost, confused, uncertain, or otherwise distressed (2) who have lost airline tickets or traveling papers (passport, visa, certificate of birth, etc.), (3) with insufficient funds, (4) separated from traveling companions, (5) disabled or elderly traveling alone, or (6) who incur other circumstances which would preclude them from continuing on to their final destination.
Services to be provided include, but are not limited to, connecting stranded or lost international passengers with support resources such as contacting the consulate of their native country, family members and arranging for temporary housing, emergency food or clothing and/or referral to local social services agencies. You can find Traveler's Aid Volunteers at the Ground Transportation Counters in each terminal or reach them at the Traveler's Aid Main Office in the Arrivals area of Terminal 6. Their office number is (718) 656-4870.
VOLUNTEERS OF AMERICA
Traveler's Aid Services works closely with Volunteers of America (VOA), another non-profit organization that services the homeless and others completely bereft of funds. VOA staff cover both JFK and LGA Airports in their ongoing efforts to offer an assortment of social services (detoxification, medical, psychiatric, temporary lodging, etc.) to the homeless. For assistance, please contact VOA staff members at (718) 656-7765 (JFK) and (718) 533-3611 (LGA).
TRAVELER'S AID SERVICES
Traveler's Aid, the not-for-profit organization, furnishes both professional and volunteer staff who provide emergency assistance to customers (1) who are lost, confused, uncertain, or otherwise distressed (2) who have lost airline tickets or traveling papers (passport, visa, certificate of birth, etc.), (3) with insufficient funds, (4) separated from traveling companions, (5) disabled or elderly traveling alone, or (6) who incur other circumstances which would preclude them from continuing on to their final destination.
Services to be provided include, but are not limited to, connecting stranded or lost international passengers with support resources such as contacting the consulate of their native country, family members and arranging for temporary housing, emergency food or clothing and/or referral to local social services agencies. You can find Traveler's Aid Volunteers at the Ground Transportation Counters in each terminal or reach them at the Traveler's Aid Main Office in the Arrivals area of Terminal 6. Their office number is (718) 656-4870.
VOLUNTEERS OF AMERICA
Traveler's Aid Services works closely with Volunteers of America (VOA), another non-profit organization that services the homeless and others completely bereft of funds. VOA staff cover both JFK and LGA Airports in their ongoing efforts to offer an assortment of social services (detoxification, medical, psychiatric, temporary lodging, etc.) to the homeless. For assistance, please contact VOA staff members at (718) 656-7765 (JFK) and (718) 533-3611 (LGA).