Kansas City Airport (MCI) Guest Services and Help
Guest Services at Kansas City MCI Airport
Airport Guest Services, Airport Information and Travelers Assistance
Airport Information services are available in each terminal.
The Airport Ambassadors are dedicated volunteers, warmly greeting travelers at KCI. They are easily distinguished by their brick-red blazers and welcoming smiles. KCI Airport Ambassadors provide directions, offer assistance and respond to inquiries. They also provide information on transportation, hotels, dining, shopping, area attractions and points of interest.
SPECIAL SERVICES AT MCI AIRPORT:
Curbside Assistance at Terminals
- Wheelchair reservations and curbside assistance can be arranged by calling your airline.
- Federal law prohibits curbside parking. Any vehicle parked or left unattended at terminal curbs will be ticketed and towed.
- Curbs may be used for immediate loading and unloading.
- A separate assistant and driver are recommended when picking up or dropping off disabled travelers.
Parking
- All parking facilities offer 30 minutes free.
- All buses have wheelchair lifts and kneeling capability.
- Maximum vehicle height: Garage A: 7’2; Garage B: 7’4; Garage C: 8’2
- Over-height vehicles should use the Economy Parking Lot
Elevators
All high-traffic areas of the airport are wheelchair-accessible by elevators, including ticketing and baggage claim. Elevators are located near each escalator.
Restrooms - All public restrooms and family restrooms are wheelchair-accessible and located throughout all terminals.
TTY (Text Teletype for the Hearing Impaired) - throughout all terminals at pay phone locations.
Visual Paging - Visual paging monitors throughout the terminals provide taxi and security alert information, and public announcements are displayed on request.
Braille signage exists in most public areas for the sight-impaired.
Airport Information services are available in each terminal.
The Airport Ambassadors are dedicated volunteers, warmly greeting travelers at KCI. They are easily distinguished by their brick-red blazers and welcoming smiles. KCI Airport Ambassadors provide directions, offer assistance and respond to inquiries. They also provide information on transportation, hotels, dining, shopping, area attractions and points of interest.
SPECIAL SERVICES AT MCI AIRPORT:
Curbside Assistance at Terminals
- Wheelchair reservations and curbside assistance can be arranged by calling your airline.
- Federal law prohibits curbside parking. Any vehicle parked or left unattended at terminal curbs will be ticketed and towed.
- Curbs may be used for immediate loading and unloading.
- A separate assistant and driver are recommended when picking up or dropping off disabled travelers.
Parking
- All parking facilities offer 30 minutes free.
- All buses have wheelchair lifts and kneeling capability.
- Maximum vehicle height: Garage A: 7’2; Garage B: 7’4; Garage C: 8’2
- Over-height vehicles should use the Economy Parking Lot
Elevators
All high-traffic areas of the airport are wheelchair-accessible by elevators, including ticketing and baggage claim. Elevators are located near each escalator.
Restrooms - All public restrooms and family restrooms are wheelchair-accessible and located throughout all terminals.
TTY (Text Teletype for the Hearing Impaired) - throughout all terminals at pay phone locations.
Visual Paging - Visual paging monitors throughout the terminals provide taxi and security alert information, and public announcements are displayed on request.
Braille signage exists in most public areas for the sight-impaired.
Lost & Found at Kansas City MCI Airport
1. If you lost an item in the gate area or onboard your airplane, contact your airline.
2. If you lost an item inside the Airport call Lost & Found at 816-243-5237
2. If you lost an item inside the Airport call Lost & Found at 816-243-5237
