LGA Airport Guest Services, Airport Information and Travelers Assistance
An Airport Information booth and Travelers Assistance are located in each of the terminals. For more information, contact Recorded Airport Information at 718-533-3400.

Customs/USDA Procedures

• Flight attendants distribute Customs Declaration forms.
• Questions about fruits, vegetables, plants, meats, birds, etc.
• Passengers should have permits for the above prior to arriving in U.S.
• Only One Customs Declaration is required per family:
• U.S. residents - Duty-Free exemption of $400 or $600 if returning from a Caribbean basin country
• Non-residents - Duty-Free exemption of $100.
• All passengers must declare currency or monetary instruments over $10,000 U.S.

Immigration Procedures

• Flight attendants will distribute an Immigration Arrival/Departure record form.
• Every non-U.S. citizen except permanent residents in possession of a green card or Canadian citizens, must complete an Immigration form.
• Visitors with visas fill out the white Immigration forms.
• Visitors without visas fill out green visa-waiver forms.

1. If you lost an item in the gate area or onboard your airplane, contact your airline baggage service.
2. If you lost an item at the security checkpoint, call TSA at 718-662-5043. TSA's Lost & Found is open 7am-3pm.
3. If you lost an item in the terminal contact the Lost & Found at 718-533-3988.

Business Services Centers are located in the Central Terminal Building and in the Delta Terminal.

When traveling with pets, pets should remain in their carriers at all times except for service animals. The Port Authority of NY and NJ and our airport partners have provided pet relief areas for customers. These areas are located in the arrivals area of each terminal. Follow the signs in the baggage claim areas or ask a Customer Care Representative for information. Owners can take their animals to these pet relief areas and allow the pets to relieve themselves. Owners are expected to clean up after their animals with the materials provided in the pet relief areas. Pet owners whose animals have an accident elsewhere in the terminal are expected to clean up after their animals and notify a member of the cleaning crew. There are no pet relief areas beyond security checkpoints in any of the terminals at the Port Authority airports. As policies relating to the transportation of pets vary by airline and time of year, we suggest you contact your airlines directly for details

Smoking is prohibited in all public areas inside the passenger terminals at LaGuardia Airport.

The Port Authority and the Transportation Security Administration (TSA) are dedicated to making your travel experience safe and secure. We ask you to take a moment to become familiar with some important security measures. By reviewing them now, you will save time at the airport. The key to getting through the airport faster is being prepared. Take these steps in order to minimize time at security checkpoints: Pack luggage in layers (this increases visibility when baggage is scanned) Ready your boarding pass and ID Take off outer garments and shoes Place any loose metal objects in your carry-on Remove your laptop from your bag and place it in the bin Passengers should consider placing additional items in checked baggage since this will ensure a more efficient screening process at TSA screening checkpoints (passengers are reminded that the air carriers request they bring only one carry-on bag and one personal item per person). Passengers are encouraged to have prescription cards for all medications including syringes. Medications should be in original packaging. Passengers can also expect additional security procedures to be in place including possible body pat downs. Passengers should give themselves extra time to check in and proceed through the security checkpoint before their flight, especially during the busy holiday travel season. Liquids: Keep in mind that liquids are allowed in carry-on luggage only in accordance with the TSA’s 3-1-1 format. Please review this policy. Prohibited Items: Click here for a list of prohibited items. Batteries: Click here for more information if you’re traveling with battery-powered equipment. Food/Gifts: Click here for more information. There are some exceptions to these policies for customers with disabilities and medical conditions. Visa/Passport Information: Visit the Department of Homeland Security Web site here for more information. Passengers with questions may contact the Transportation Security Administration Coordination Center at (866) 289-9673. Click here to visit the TSA Web site. Traveling with Pets When traveling with pets, pets should remain in their carriers at all times except for service animals. The Port Authority of NY and NJ and our airport partners have provided pet relief areas for customers. These areas are located in the arrivals area of each terminal. Follow the signs in the baggage claim areas or ask a Customer Care Representative for information. Owners can take their animals to these pet relief areas and allow the pets to relieve themselves. Owners are expected to clean up after their animals with the materials provided in the pet relief areas. Pet owners whose animals have an accident elsewhere in the terminal are expected to clean up after their animals and notify a member of the cleaning crew. There are no pet relief areas beyond security checkpoints in any of the terminals at the Port Authority airports. As policies relating to the transportation of pets vary by airline and time of year, we suggest you contact your airlines directly for details. For more information visit: Transportation Security Agency (TSA), Federal Aviation Administration (FAA) and Customs and Border Protection (CBP)