• BOS Airport Contact
  500 Terminal E
  Boston, MA 02128-2015
  Phone: (617) 561-1800
  Website for Boston Logan Airport: http://www.massport.com/logan/default.aspx
  
  

• BOS Airport Overview
  Boston’s Logan International Airport (BOS) is the busiest airport in the New England region and the nineteenth busiest in the nation. Over 30 domestic and international airlines offer nonstop service to hundreds of destinations around the U.S. and abroad, especially Europe. Based on Airport Council International survey, Logan Airport is ranks 20th of top 50 airports. If you are delayed, check out Logan Airport’s notable art collection that includes a variety of sculptures, paintings, and mosaics located throughout the terminals and central parking garage. Boston Logan BOS Airport services over 27 million passengers per year.

• Baggage Carts / Skycap
  Baggage carts and Skycap services are available at each terminal.
  
  

• Baggage Claim
  Each terminal has its own separate baggage claim.
  
  

• Banking / ATM Services
  ATMs are located throughout the terminal and concourses.
  
  Concourse B:
  American Airlines Federal Credit Union ATM
  Cardtronics Company ATM
  Citizens Bank of Massachusetts
  Fleet Bank ATM
  Travelex Foreign Exchange Booth
  
  Concourse C:
  Bank of America ATM
  Citizens ATM
  Cardtronics ATM
  Danvers Savings Bank ATM
  East Boston Savings Bank ATM
  Travelex America
  Travelex Foreign Exchange Booth
  
  Concourse D:
  Fleet Bank
  
  Concourse E:
  Cardtronics ATM
  Citizens ATM
  Fleet Bank ATM
  Travelex ATM
  Travelex Foreign Exchange Booth
  
  

• Business Services
  Business services are available in each Logan concourse.
  
  

• Concourses
  Logan Airport has four passenger terminals, A,B,C,E each with its own ticketing, baggage claim, and ground transportation facilities. There are eighty-four gate positions at Logan which are available for both scheduled and non-scheduled service.
  
  

• Emergency / Medical Services
  To make your arrival into Boston as easy as possible, Massport combined resources with Boston Healthcare International, a consortium of the areas’ leading hospitals, to launch a program called the ""Logan Airport Medical Patient Assistance Program."" This program seeks to alleviate the arrival-and-departure related stress of traveling to and from Logan by offering pre-arranged personalized greet and meet services for those passengers who come to Boston for medical assistance.
  
  For more detailed information on the programs, please contact Public Information Programs at (617) 561-1800.
  
  

• Flight Information Monitors
  Flight Information Monitors
  Flight Information monitors are located throughout the terminal and concourses.
  
  

• Interfaith Chapel / Religious Options
  Chapel “Our Lady of the Airways” Location: Between Terminals B and C (Walkway), Ground Level. For information and Mass Schedule please call (617) 567-2800.
  
  

• International Travelers
  Terminal E in Boston Logan Airport handles all international arrivals.
  
  

• Internet Access
  Internet availability in Terminal A.
  Verizon: Wireless Internet Access (WiFi) available to the public throughout Terminal A for use with WiFi-enabled devices such as laptops and PDAs. Normal rate: $7.95 per day.
  
  Internet availability in Terminal B.
  In Terminal B internet is provided by Internet Media Group which is located on the Departures Level of both American and US Airways.
  Wireless Internet Access (WiFi) available to the public throughout Logan Terminal B for use with WiFi-enabled devices such as laptops and PDAs. Rates $7.95 per day.
  
  Internet availability in Terminal C.
  Internet Media Group is providing internet support in Terminal C. It is Located in Departure Level, pre-security and Departure Level post security by gates 11-21 and 25-36.
  Wireless Internet Access (WiFi) available to the public throughout Terminal C for use with WiFi-enabled devices such as laptops and PDAs. Rates $7.95 per day.
  
  Internet availability in Terminal E.
  Internet Media Group Dollar is providing internet facilities to passengers in terminal E. Passngers can surf net, browse the World Wide Web, send and receive E-Mail, play games or access America OnlineB. without having to ""hookup"" a laptop computer or similar device. Moreover for Internet service passengers can do payment through their credit card. Location: Departure Level, Post Security by gate 4
  Wireless Internet Access (WiFi) available to the public throughout Terminal E for use with WiFi-enabled devices such as laptops and PDAs. Normal rates only $7.95 per day.
  
  

• Lost & Found
  You may contact the Logan Airport Lost and Found Office (MA State Police) at (617) 561-1714 as well as your airline’s baggage claim department.
  
  

• Main Terminal / Concourses
  Boston Logan Airport BOS has five passenger terminals, A-E , each with its own ticketing, baggage claim, and ground transportation facilities. There are eighty-four gate positions at Logan which are available for both scheduled and non-scheduled service.
  
  

• People With Special Needs / Persons With Disabilities
  ADA Services:
  In Massport’s ongoing effort to meet the needs of all our passengers, we are improving access for travelers with disabilities whenever rennovations are made in a specific terminal. This section describes the current access accommodations travelers can expect to find at Logan.
  
  Planning Your Trip:
  When making reservations for travel, tell your travel agent, airline, hotel and car rental agent about any specific accommodations you may require and confirm 24 hours prior to leaving.. Before traveling to Logan, call 1-800-23-LOGAN (1-800-262-3335 TTY ) for current parking, ground transportation, and traffic information. Most airlines also have SkyCaps who can assist you with curbside check-in and arrange for passenger assistance between the curb, ticket counter, boarding area and plane. If you need supplemental medical oxygen while traveling, confirm availability with your airline directly. For more information on passengers with disabilities’ rights under the Air Carriers Access Act, refer to the US Department of Transporatation’s ""New Horizons: Information for the Air Traveler with a Disability. To view this document click here www.pueblo.gsa.gov/cic_text/travel/disability/air.txt
  
  Security:
  All passengers must now pass through security check points regardless of their disability. Checkpoints are operated by the federal Transportation Security Administration (TSA). Only ticketed passengers are allowed beyond the security checkpoints. If a traveler with a disability needs assistance or special clearance to allow medical equipment or services to go beyond the security checkpoint to assist with boarding or deplaning please make arrangements with your airline directly. Passengers with wheelchairs, hearing aids, cochlear implants, service dogs or other aids should alert Security Personnel at the checkpoint to their equipment and follow their instructions. If an individual with a disability is able to pass through the security system without activating it, the person shall not be subject to special screening procedures. Security personnel are free to examine an assistive device that they believe is capable of concealing a weapon or other prohibited item. If an individual with a disability is not able to pass through the system without activating it, the person will be subject to further screening in the same manner as any other passenger activating the system. Security screening personnel may employ a hand-held device that will allow them to complete the screening without having to physically search the individual If this method is still unable to clear the individual and a physical search becomes necessary, then at the passenger’s request, the search must be done in private. If a passenger requests a private screening in a timely manner, the carrier must provide it in time for the passenger to board the aircraft.
  
  Massport Public Information Booths:
  Booths are located at the arrival levels/baggage claim areas of Terminal B, C, and E. Public Service Representatives will assist customers with questions and concerns regarding ground transportation, airline services, concession inquiries, special needs and TTY services. Foreign language assistance is available.
  
  There are also airport information Guides available on the departure levels to meet, greet and assist.
  
  (800) 23-LOGAN Service
  The help desk is staffed with Public Service Representatives who assist callers with questions regarding ground transportation, commuting challenges, airline support services. The help desk has TTY services daily from 6:00 am to 11:00 pm. Please call (800) 262-3335. At Logan Airport, this number can be reached by dialing *23 (*24 for TTY) at any airport pay phone.
  
  Accessible Shuttle and Van Services:
  Massport’s free shuttle busses are wheelchair-lift equipped and circle airport facilities about every 20 minutes. In addition, Massport’s on-call lift-equipped van serves all of Logan Airport’s terminals, parking facilities, Water Shuttle dock, Economy Parking, and the MBTA Wood Island subway station. To request service, call from any Public Information Booth at the arrivals level/baggage claim areas of all terminals or dial 617-561-1770. Travelers with Para transit or Ride passes can call in advance to schedule pick up or drop off using the MBTA’s Para transit service called ""The Ride."" For more information, please call ""The Ride"" at (617) 222-5123.
  
  Airline Terminal Facilities and Services:
  When the word ""accessible"" is used, it means that the item conforms to State and Federal codes. Additional information about the terminals beyond what is given here can be found in the Inside the Airport section.
  
  

• Restrooms
  Restrooms are conveniently located throughout the terminal and concourses.
  
  

• Security
  Security
  For the latest Transportation Security Administration travel tips and prohibited items list click to the http://www.tsa.gov/public/
  
  

• Smoking
  No, Boston Logan Airport is a smoke free environment.
  
  

• Translation
  In addition to staffing the Massport Information booth in the terminals, the Public Service Representatives provide Interpreting and translating services for a variety of languages, in the public areas of the terminals as well as to the U.S. Customs and Border Protection, the Massport State Police, commercial/charter airlines, and other airport tenants.
  
  *800-23-LOGAN Service
  Our help desks are manned with qualified Public Service Representatives who assist callers with questions and concerns regarding ground transportation, commuting challenges, airline support services, weather operations as well as offering TTY services.
  
  

• Travelers Assistance
  *Public Information Booths
  Booths are located at the lower level baggage claim areas of each terminal. Public Service Representatives will assist customers with questions and concerns regarding ground transportation, airline services, concession inquiries, special needs and TTY services.
  
  *Interpreter Services
  In addition to staffing the Massport Information booth in the terminals, the Public Service Representatives provide Interpreting and translating services for a variety of languages, in the public areas of the terminals as well as to the U.S. Customs and Border Protection, the Massport State Police, commercial/charter airlines, and other airport tenants.
  
  *800-23-LOGAN Service
  Our help desks are manned with qualified Public Service Representatives who assist callers with questions and concerns regarding ground transportation, commuting challenges, airline support services, weather operations as well as offering TTY services.
  
  *Logan Airport Medical Patient Assistance Program
  To make your arrival into Boston as easy as possible, Massport combined resources with Boston Healthcare International, a consortium of the areas’ leading hospitals, to launch a program called the "Logan Airport Medical Patient Assistance Program." This program seeks to alleviate the arrival-and-departure related stress of traveling to and from Logan by offering pre-arranged personalized greet and meet services for those passengers who come to Boston for medical assistance.
  
  For more detailed information on the programs, please contact Public Information Programs at (617) 561-1800.
  
  

• Guest Services
  Airport Guest Services, Airport Information and Assistance
  While security and public safety will always be the top priority at Logan Airport, customer service is not far behind as Massport has increased its Public Services staff to tackle the needs of the thousands of travelers that pass through the airport each day. Massport's goal is to make Logan a convenient and user-friendly airport that meets the needs and concerns of the traveling public.
  
  Public Information Booths
  Booths are located at the lower level baggage claim areas of each terminal. Public Service Representatives will assist customers with questions and concerns regarding ground transportation, airline services, concession inquiries, special needs and TTY services.
  
  Interpreter Services
  In addition to staffing the Massport Information booth in the terminals, the Public Service Representatives provide Interpreting and translating services for a variety of languages, in the public areas of the terminals as well as to the U.S. Customs and Border Protection, the Massport State Police, commercial/charter airlines, and other airport tenants.
  
  800-23-LOGAN Service
  Our help desks are manned with qualified Public Service Representatives who assist callers with questions and concerns regarding ground transportation, commuting challenges, airline support services, weather operations as well as offering TTY services.
  
  Logan Airport Medical Patient Assistance Program
  To make your arrival into Boston as easy as possible, Massport combined resources with Boston Healthcare International, a consortium of the areas' leading hospitals, to launch a program called the ‘Logan Airport Medical Patient Assistance Program.’ This program seeks to alleviate the arrival-and-departure related stress of traveling to and from Logan by offering pre-arranged personalized greet and meet services for those passengers who come to Boston for medical assistance.
  
  For more detailed information on the programs, please contact Public Information Programs at (617) 561-1800.
  
  

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