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Boston Logan (BOS) Airport |
Closest Airports to BOS Change Airport 
|
- BOS Airport Contact
500 Terminal E
Boston, MA 02128-2015
United States
Phone: (800) 23 LOGAN
Email: http://www.massport.com/sitemap/contact.asp
Website for Boston Logan Airport: http://www.massport.com
- BOS Airport Overview
Boston Logan International Airport (BOS) is the busiest airport in the New England region and the nineteenth busiest in the nation. Logan Airport services over 28 million passengers per year. Over 37 domestic and international airlines offer nonstop service to hundreds of destinations around the U.S. and abroad. In 2008 an application has been filed by Hainan Airline Aviation Group for nonstops from Beijing to Boston. BOS is hard at work building for the future. From Airport Wayfinder to improved parking programs, Logan is preparing itself to accommodate the 45 million passengers expected there by year 2010.
If you are delayed, check out the notable art collection at Logan Airport that includes a variety of sculptures, paintings, and mosaics located throughout the terminals and central parking garage. The airport also serves as gateway to beautiful New England.
- Baggage Carts / Skycap at Boston Logan BOS Airport
Baggage carts and Skycap services are available at each terminal.
- Baggage Claim at Boston Logan BOS Airport
Each terminal has its own separate baggage claim.
- Banking / ATM Services at Boston Logan BOS Airport
Terminal A:
Bank of America - post-security, by gate 6
Cardtronics - arrivals level, pre-security; post-security by gate 17/18
Citizens Bank of Massachusetts ATM - post-security by gate 7
Terminal B:
American Airlines Federal Credit Union - American Airlines side, arrivals level.
Bank of America ATM - post-security by gates 29, 37/38.
Cardtronics ATM - American Airlines side, post-security by gates 22/26 exit, and US Airways arrivals level
Citizen Bank of Massachusetts - American Airline side - departure level, pre-security; US Airways side past-security; departure level by gates 4-14; departure level by elevators; departure level by gates 15-21 Terminal C:
Citizens Bank, a full-service branch - Arrivals level, post-security.
Bank of America ATM - Departure level, pre-security, main lobby and by gates 40-41.
Sovereign Bank - post-security by gates 11-21 and gates 25-36.
Terminal E:
Cardtronics ATM - departure level by food court.
Citizens ATM - departure level, post-security by gate 5
Bank of America ATM - arrival level, pre-security by baggage carousel 1
Travelex Foreign Exchange - both arrival level, pre-security, and departure level post-security.
- Currency Exchange at Boston Logan BOS Airport
Travelex Foreign Exchange Booth
1. Terminal B: American Airline side, departure level, adjacent to American Airlines Club;
2. Terminal E: arrival level, pre-security, and departure level, post-security.
- Business Services at Boston Logan BOS Airport
Wireless Internet Access (WiFi) available to public throughout Terminal A, B, C and E for use with WiFi-enabled devices, like laptops and PDAs. Fee: $7.95/day.
Internet kiosks access is available on both sides of Terminal B on departure level, pre-security, and departure Level post-security by gates 11-21 and 25-36 at Terminal C; and at departure level, post-security by gate 4 at Terminal E- use cash or credit cards.
- Concourses at Boston Logan BOS Airport
Logan Airport has four passenger terminals, A,B,C,E each with its own ticketing, baggage claim, and ground transportation facilities. There are eighty-four gate positions at Logan which are available for both scheduled and non-scheduled service.
- Emergency / Medical Services at Boston Logan BOS Airport
To make your arrival into Boston as easy as possible, Massport combined resources with Boston Healthcare International, a consortium of the areas’ leading hospitals, to launch a program called the ""Logan Airport Medical Patient Assistance Program."" This program seeks to alleviate the arrival-and-departure related stress of traveling to and from Logan by offering pre-arranged personalized greet and meet services for those passengers who come to Boston for medical assistance.
For more detailed information on the programs, please contact Public Information Programs at (617) 561-1800.
- Flight Information Monitors at Boston Logan BOS Airport
Flight Information Monitors
Flight Information monitors are located throughout the terminal and concourses.
- Interfaith Chapel / Religious Options at Boston Logan BOS Airport
Chapel “Our Lady of the Airways” Location: Between Terminals B and C (Walkway), Ground Level. For information and Mass Schedule please call (617) 567-2800.
- International Travelers at Boston Logan BOS Airport
Terminal E in Boston Logan Airport handles all international arrivals.
- Internet Access at Boston Logan BOS Airport
Wireless Internet Access (WiFi) available to public throughout Terminal A, B, C and E for use with WiFi-enabled devices, like laptops and PDAs. Fee: $7.95/day.
Internet kiosks access is available on both sides of Terminal B on departure level, pre-security, and departure Level post-security by gates 11-21 and 25-36 at Terminal C; and at departure level, post-security by gate 4 at Terminal E- use cash or credit cards.
- Lost & Found at Boston Logan BOS Airport
You may contact the Logan Airport Lost and Found Office (MA State Police) at (617) 561-1714 as well as your airline’s baggage claim department.
- Main Terminal / Concourses at Boston Logan BOS Airport
MAIN TERMINALS AT LOGAN AIRPORT: Logan has four passenger terminals laid out in the form of a horseshoe: Terminals A, B, C and E and are connected by a covered walkway. These terminals surround the Parking structure in the middle. Located within the terminals are the following amenities:
Restaurants - all Terminals
Food & Beverage - all Terminals
Shopping - all Terminals
News & Gift - all Terminals
Banking Services - all Terminals
Duty Free - Terminals B, C and E
Shoe Shine - all Terminals
Internet - all Terminals
Salon and Spa Services: Go to Manicure Services - Terminal C
Misc. Service - Terminals B and C
- People With Special Needs / Persons With Disabilities at Boston Logan BOS Airport
ADA Services:
In an ongoing effort to meet the needs of all Logan Airport passengers, improvements for travelers with disabilities are donewhenever rennovations are made in a specific terminal. This section describes the current access accommodations travelers can expect to find at Logan.
Planning Your Trip:
When making reservations for travel, tell your travel agent, airline, hotel and car rental agent about any specific accommodations you may require and confirm 24 hours prior to leaving.. Before traveling to Logan, call 1-800-23-LOGAN (1-800-262-3335 TTY ) for current parking, ground transportation, and traffic information. Most airlines also have SkyCaps who can assist you with curbside check-in and arrange for passenger assistance between the curb, ticket counter, boarding area and plane. If you need supplemental medical oxygen while traveling, confirm availability with your airline directly. For more information on passengers with disabilities’ rights under the Air Carriers Access Act, refer to the US Department of Transporatation’s ""New Horizons: Information for the Air Traveler with a Disability. To view this document click here www.pueblo.gsa.gov/cic_text/travel/disability/air.txt
Security:
All passengers must now pass through security check points of Boston Logan, regardless of their disability. Checkpoints are operated by the Federal Transportation Security Administration (TSA). Only ticketed passengers are allowed beyond the security checkpoints. If a traveler with a disability needs assistance or special clearance to allow medical equipment or services to go beyond the security checkpoint to assist with boarding or deplaning please make arrangements with your airline directly. Passengers with wheelchairs, hearing aids, cochlear implants, service dogs or other aids should alert Security Personnel at the checkpoint to their equipment and follow their instructions. If an individual with a disability is able to pass through the security system without activating it, the person shall not be subject to special screening procedures. Security personnel are free to examine an assistive device that they believe is capable of concealing a weapon or other prohibited item. If an individual with a disability is not able to pass through the system without activating it, the person will be subject to further screening in the same manner as any other passenger activating the system. Security screening personnel may employ a hand-held device that will allow them to complete the screening without having to physically search the individual. If this method is still unable to clear the individual and a physical search becomes necessary, then at the passenger’s request, the search must be done in private. If a passenger requests a private screening in a timely manner, the carrier must provide it in time for the passenger to board the aircraft.
Massport Public Information Booths:
Booths are located at the arrival levels/baggage claim areas of Terminal B, C, and E. Public Service Representatives will assist customers with questions and concerns regarding ground transportation, airline services, concession inquiries, special needs and TTY services. Foreign language assistance is available.
There are also airport information Guides available on the departure levels to meet, greet and assist.
(800) 23-LOGAN Service
The help desk is staffed with Public Service Representatives who assist callers with questions regarding ground transportation, commuting challenges, airline support services. The help desk has TTY services daily from 6:00 am to 11:00 pm. Please call (800) 262-3335. At Logan Airport, this number can be reached by dialing *23 (*24 for TTY) at any airport pay phone.
Accessible Shuttle and Van Services:
Massport’s free shuttle busses are wheelchair-lift equipped and circle airport facilities about every 20 minutes. In addition, Massport’s on-call lift-equipped van serves all of Logan Airport’s terminals, parking facilities, Water Shuttle dock, Economy Parking, and the MBTA Wood Island subway station. To request service, call from any Public Information Booth at the arrivals level/baggage claim areas of all terminals or dial 617-561-1770. Travelers with Para transit or Ride passes can call in advance to schedule pick up or drop off using the MBTA’s Para transit service called ""The Ride."" For more information, please call ""The Ride"" at (617) 222-5123.
- Restrooms at Boston Logan BOS Airport
Restrooms are conveniently located throughout the terminal and concourses.
- Security at Boston Logan BOS Airport
Security
For the latest Transportation Security Administration travel tips and prohibited items list click to the http://www.tsa.gov/public/
Mass. State Police 617-567-2233
- Smoking at Boston Logan BOS Airport
No, Logan Airport is a smoke free environment.
- Translation at Boston Logan BOS Airport
In addition to staffing the Massport Information booth in the terminals, the Public Service Representatives provide Interpreting and translating services for a variety of languages, in the public areas of the terminals as well as to the U.S. Customs and Border Protection, the Massport State Police, commercial/charter airlines, and other airport tenants.
- Travelers Assistance at Boston Logan BOS Airport
- Guest Services at Boston Logan BOS Airport
Airport Guest Services, Airport Information and Assistance at Logan Airport
Public Information Booths - on the lower level baggage claim areas of each terminal. Public Service Representatives assist you with questions and concerns regarding ground transportation, airline services, concession inquiries, special needs and TTY services.
800-23-LOGAN Service - Logan's help desks - Public Service Representatives assist callers with questions and concerns regarding ground transportation, commuting challenges, airline support services, weather operations as well as offering TTY services.
Children Services - Kidport located in Terminal A, by Gate A18 and featuring Kidport iFuselage Funn, a replica of Logan's Control Tower and a wall replica of Terminal A.
Located at the Departure leve of Terminal C, main terminal area, Kidport offers interesting hands-on exhibits. There are also two kid-friendly dining options: Angelina’s Panini Bar serving a wide array of delicious hot pressed sandwiches and hearty salads made daily; and Famous Famiglia, offering pizza in several varieties.
Other Services: 1. USO - for military personnel and their families. Terminal C, ground level, pre-security; 617-561-1634.
2. Hotel Reservations: Central Reservation of New England offers for free: discount hotel reservations with best rates for Boston hotels and motels. 9 am-11 pm, 7/wk, 1-800-332-3026. Location: Lower level, pre-security in JetBlue baggage claim area, across from rental car phone board.
3. Salon & Spa: Terminal B -Classique Hair and Nail Salon; Jetsetter Mini Spa.; Terminal C - Classique Salon 617-569-5880.
4. Shoe Shine: Classic Shoe Shine Valet: Terminal A, post security by gates 3-5; Terminal B, American Airlines side and US Airways side departure level; Terminal C, departure level, pre- and post-security, gates 25-36.
For more information contact Public Information Programs at (617) 561-1800.
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