Boston Logan (BOS) AirportMedical & Handicapped Help |
Closest Airports to BOS Change Airport |
- Emergency / Medical Services at Boston Logan BOS Airport
To make your arrival into Boston as easy as possible, Massport combined resources with Boston Healthcare International, a consortium of the areas’ leading hospitals, to launch a program called the ""Logan Airport Medical Patient Assistance Program."" This program seeks to alleviate the arrival-and-departure related stress of traveling to and from Logan by offering pre-arranged personalized greet and meet services for those passengers who come to Boston for medical assistance.
For more detailed information on the programs, please contact Public Information Programs at (617) 561-1800.
- People With Special Needs / Persons With Disabilities at Boston Logan BOS Airport
ADA Services:
In an ongoing effort to meet the needs of all Logan Airport passengers, improvements for travelers with disabilities are donewhenever rennovations are made in a specific terminal. This section describes the current access accommodations travelers can expect to find at Logan.
Planning Your Trip:
When making reservations for travel, tell your travel agent, airline, hotel and car rental agent about any specific accommodations you may require and confirm 24 hours prior to leaving.. Before traveling to Logan, call 1-800-23-LOGAN (1-800-262-3335 TTY ) for current parking, ground transportation, and traffic information. Most airlines also have SkyCaps who can assist you with curbside check-in and arrange for passenger assistance between the curb, ticket counter, boarding area and plane. If you need supplemental medical oxygen while traveling, confirm availability with your airline directly. For more information on passengers with disabilities’ rights under the Air Carriers Access Act, refer to the US Department of Transporatation’s ""New Horizons: Information for the Air Traveler with a Disability. To view this document click here www.pueblo.gsa.gov/cic_text/travel/disability/air.txt
Security:
All passengers must now pass through security check points of Boston Logan, regardless of their disability. Checkpoints are operated by the Federal Transportation Security Administration (TSA). Only ticketed passengers are allowed beyond the security checkpoints. If a traveler with a disability needs assistance or special clearance to allow medical equipment or services to go beyond the security checkpoint to assist with boarding or deplaning please make arrangements with your airline directly. Passengers with wheelchairs, hearing aids, cochlear implants, service dogs or other aids should alert Security Personnel at the checkpoint to their equipment and follow their instructions. If an individual with a disability is able to pass through the security system without activating it, the person shall not be subject to special screening procedures. Security personnel are free to examine an assistive device that they believe is capable of concealing a weapon or other prohibited item. If an individual with a disability is not able to pass through the system without activating it, the person will be subject to further screening in the same manner as any other passenger activating the system. Security screening personnel may employ a hand-held device that will allow them to complete the screening without having to physically search the individual. If this method is still unable to clear the individual and a physical search becomes necessary, then at the passenger’s request, the search must be done in private. If a passenger requests a private screening in a timely manner, the carrier must provide it in time for the passenger to board the aircraft.
Massport Public Information Booths:
Booths are located at the arrival levels/baggage claim areas of Terminal B, C, and E. Public Service Representatives will assist customers with questions and concerns regarding ground transportation, airline services, concession inquiries, special needs and TTY services. Foreign language assistance is available.
There are also airport information Guides available on the departure levels to meet, greet and assist.
(800) 23-LOGAN Service
The help desk is staffed with Public Service Representatives who assist callers with questions regarding ground transportation, commuting challenges, airline support services. The help desk has TTY services daily from 6:00 am to 11:00 pm. Please call (800) 262-3335. At Logan Airport, this number can be reached by dialing *23 (*24 for TTY) at any airport pay phone.
Accessible Shuttle and Van Services:
Massport’s free shuttle busses are wheelchair-lift equipped and circle airport facilities about every 20 minutes. In addition, Massport’s on-call lift-equipped van serves all of Logan Airport’s terminals, parking facilities, Water Shuttle dock, Economy Parking, and the MBTA Wood Island subway station. To request service, call from any Public Information Booth at the arrivals level/baggage claim areas of all terminals or dial 617-561-1770. Travelers with Para transit or Ride passes can call in advance to schedule pick up or drop off using the MBTA’s Para transit service called ""The Ride."" For more information, please call ""The Ride"" at (617) 222-5123.
