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London Gatwick (LGW) Airport |
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- LGW Airport Contact
London Gatwick Airport
West Sussex, RH6 0NP
United Kingdom
Phone: +44 (0)870 000 2468
Email: http://www.gatwickairport.com/portal/page/Gatwick%5EGeneral%5EMisc%5EContact+us%5EFeedback%5EPassenger+feedback/
Website for London Gatwick Airport: http://www.gatwickairport.com
- LGW Airport Overview
The second largest airport in the United Kingdom, Gatwick Airport LGW is also the busiest single-runway airport in the world. It is located 28 miles south of London and can easily be reached by Hwys. M23 ans A217, or via the fast and convenient railroad.
The South Terminal celebrated its 50th anniversary in 2008, while the North Terminal was built in the 1930ies. Both are connected by a free shuttle rail system, running every 3-4 minutes from each terminal. Check-in is located on the 2nd floor of each terminal and luggage trolleys are both free and plentiful. Facilities in both terminals are known as some of the best, especially for those who count shopping as an important part of the travel experience.
Gatwick is Europe's busiest single runway airport and the sixth busiest in the world. In 2007 it served over 30 million passengers. 80 Airlines flying to 200 destinations serve Gatwick.
Future: Plans are in place for Gatwick Airport's revitalization.
- Baggage Carts / Skycap at London Gatwick LGW Airport
Trolley Carts are available in key areas around the terminal building and operate by using a coin deposit system. You will need either a £1, €1 or US 25-cent coin, refunded upon return. Change machines are provided in various locations around the terminal.
Porters: For the services of a uniformed porter, at North and South Terminal, go to the passenger drop-off point to check-in for departing passengers, or to the baggage reclaim hall to the point of onward travel for arriving passengers. Service starts at £7.
A bulk baggage service is also available, charged at £1 per bag with a minimum charge of £7.
For advance booking call +44 (0)1293 507509, or fax requests to +44 (0)1293 503128.
- Banking / ATM Services at London Gatwick LGW Airport
ATM machines are in the North and South Terminals, before and after security control. Most cash machines will accept valid UK bank and building society cards (those which are Link affiliated) without surcharge. They also accept major credit cards.
- Currency Exchange at London Gatwick LGW Airport
CURRENCY EXCHANGE AT GATWICK AIRPORT:
Order Currency now, pick up at the airport: no commission, good exchange rates with over 50 currencies available - payment by credit/debit card, incl. Switch/Maestro. Order directly from TTT Moneycorp, Travelex or ICE - available in both terminals.
Or get commission-free currency delivered directly to your door by Currency Express, with next working day delivery and a 30-day money back guarantee.
For location and services of Currency Exchange companies at either the North or South Terminal, look under "Restaurants and Shops:"
- Business Services at London Gatwick LGW Airport
1. Internet Terminals - Internet desks with PCs and broadband connection are available in each terminal, before and after security. They are serviced by y Spectrum Interactive Ltd. There are also plenty of phone-style internet kiosks where you can check your email or surf the web. Payment can be made online by credit card, by voucher, or by coin (UK pound or euro).
2. Wireless Internet Access: offers high-speed wireless internet access via your laptop computer or handheld device. Wireless hotspots in the terminals mean you can connect instantly and work or surf on the move. For your battery, visit the T-Mobile laptop stations and BT Openzone chairs with power sockets.
3. Needed Equipment: - A wireless compatible (Wi-fi 802.11b) device. If it's not built into your laptop, you can upgrade with a wireless networking card available at the airport.
- Emergency / Medical Services at London Gatwick LGW Airport
EMERGENCY AT GATWICK AIRPORT:
In case of a medical emergency, dial 222 from airport telephones or call the police at 08456 60 70 999.
A medical and travel immunization service is available at the Atlas Travel Clinic in Ashdown House, next to the South Terminal. For further information call +44 (0)1293 507400.
- Interfaith Chapel / Religious Options at London Gatwick LGW Airport
INTERFAITH SERVICES AT GATWICK AIRPORT:
The South Terminal chapel is on the Gatwick Village level near Caffè Nero (before security). Open to people of all faiths for private prayer and meditation. Christian services are held regularly on Sundays and weekdays by the Anglican, Roman Catholic and Free Church chaplains and last 25 minutes--details are posted on the notice board outside the chapel.
There is also a chapel in the North Terminal, next to international arrivals (before security).
- International Travelers at London Gatwick LGW Airport
INTERNATIONAL ARRIVALS AT GATWICK AIRPORT:
--Arrivals areas: North Terminal--Ground Floor; South Terminal--Second Floor (at the opposite end from check-in).
--After landing: After leaving the aircraft, follow signs for arrivals to go through passport control, baggage reclaim and Customs.
--Connecting flight: If your baggage is checked through to your final destination, follow the Flight connections signs when you leave the aircraft.
Passport control:
Unless you're making a connecting flight, your first stop is passport control. There are two separate areas, one for British and European Union (EU) nationals and one for all other nationalities.
At the passport booth an immigration officer will ask to see your passport and any supporting documentation necessary for your visit. Please remember that your passport must not expire during your visit to the UK. During busy times there may be long lines--be patient, as stringent checks help ensure security for visitors and UK residents alike.
Connecting at Gatwick:
Immigration and Customs:
(a) International connections: clear Customs or Immigration at Gatwick.
(b) International to UK and Ireland connections: clear Immigration and Customs at Gatwick.
(c) UK and Ireland to International connections: if your baggage is through-checked, use the special Immigration check points – if not, clear Immigration and Customs.
Baggage:
(a) If your baggage is through-checked to your final destination, you do not need to collect it at Gatwick. It will continue to your final destination for Customs clearance.
(b) If your baggage is not through-checked, you must collect your it at Gatwick. Follow signs to Baggage Reclaim – you must pass through Immigration on your way – and then proceed to the check-in desk for your next flight.
Changing Terminals:
(a) Connecting to UK, Channel Islands or Ireland flights: Follow Arrivals, collect baggage and take the free shuttle train between North and South Terminals. Transit trains depart every six minutes (three minutes at peak times) and take two minutes.
(b) Connecting to international flights: If your baggage is checked through to your final destination, use the free inter-terminal bus which operates from below the flight connections areas.
Connecting to Heathrow or Stansted airports see "Ground Transportation"
General Information
Passengers connecting on to international destinations can connect airside (ie without clearing Customs and passport control) using Flight Connections. If you need to change terminals, use the free Flight Connections bus which runs every 10 – 15 minutes. NOTE: passengers connecting airside will require either a boarding card or ticket for the onward flight, and that any hold luggage must be through-checked to your final destination.
Passengers connecting on to UK destinations (including the Channel Islands and Ireland) must follow the standard arrivals route through Customs (for international passengers) and baggage reclaim, and then proceed to check-in for their onward flight. It is a UK Immigration Service requirement that all passengers entering the UK must present themselves to Immigration at the first port of call. Therefore it is important that your passport/visa allows you entry into the UK. You can apply for a 24-hour visa on arrival. This is at the discretion of the Immigration Officer, who must be satisfied that you have a confirmed booking of onward travel within 24 hours.
Gatwick Airport has NO SLEEPING ACCOMMODATIONS - you must make stopover arrangements if your connecting flights are separated by an overnight stay.
In the arrivals hall: Need refreshments, travel essentials or a last-minute gift? - see "Restaurants and Shops"
UK currency is available at bureaux de change in the arrivals areas of each terminal. For pre-ordering currency, see "Currency Exchange".
For car rentals - see "Rental Cars".
- Internet Access at London Gatwick LGW Airport
1. Internet Terminals - Internet desks with PCs and broadband connection are available in each terminal, before and after security. They are serviced by y Spectrum Interactive Ltd. There are also plenty of phone-style internet kiosks where you can check your email or surf the web. Payment can be made online by credit card, by voucher, or by coin (UK pound or euro).
2. Wireless Internet Access: offers high-speed wireless internet access via your laptop computer or handheld device. Wireless hotspots in the terminals mean you can connect instantly and work or surf on the move. For your battery, visit the T-Mobile laptop stations and BT Openzone chairs with power sockets.
3. Needed Equipment: - A wireless compatible (Wi-fi 802.11b) device. If it's not built into your laptop, you can upgrade with a wireless networking card available at the airport.
- Lost & Found at London Gatwick LGW Airport
LOST AND FOUND AT GATWICK AIRPORT:
Gatwick Airport's lost property service, which is operated by the Excess Baggage Company, is located in the South Terminal. Open 8am-7pm, Mo-Sat, and 8am-4pm Sun. There is a charge for each item. For further information call + 44 (0) 1293 503162, fax +44 (0)1293 504310 or email gatwick.lostproperty@excess-baggage.com.
- Main Terminal / Concourses at London Gatwick LGW Airport
Gatwick Airport has two terminals: the North Terminal and the South Terminal. The two terminals are linked by monorail and the transfer takes about two minutes.
Each of the two terminals has its own facilities, from food and shops to lost and found. Please look under individual headings at this site to find the service you are looking for. If you don't find what you are looking for, look into "Guest Services" which might have it there.
Directions to the Airport and to Parking, as well as Pick-Up/Drop-Off information are to be found under "Parking".
- People With Special Needs / Persons With Disabilities at London Gatwick LGW Airport
PERSONS WITH DISABILITIES AT GATWICK AIRPORT:
Planning Your Trip - BAA Gatwick has responsibility for providing assistance at the airport. Airlines must provide assistance when you are on board the aircraft. Below is a useful guide if you require assistance:
--If you have a disability and need assistance at the airport, you must inform your airline of your particular need at least 48 hours prior to departure of the flight. Give as much notice as possible for both the outbound and return journey, to assure that you receive the assistance you require. If no notification is made, all reasonable efforts to assist you will be made.
--Note that there can be long distances within airports and you might need assistance..
--To get assistance you must arrive at a designated point no later than two hours before the published flight departure time, or you must present yourself for check-in no later than one hour before the published departure time. Help points are located on terminal forecourts, short-stay car parks, in stations and in baggage reclaim halls. You find them also on some routes within terminals where there are long distances.
Parking - [see also "Parking"] The blue badge scheme applies in car parks only. Unattended cars parked anywhere else will be towed away by the police and a fine must be paid in order to retrieve such vehicles.
Short Stay car parks - prices are displayed at car park entrances. Blue/orange badge parking is available in the multistory car parks of both terminals, for short stay parking. Accessible routes into the terminals are available and are signposted. Special assistance help stops are near reserved parking spaces; assistance is free to those with special needs.
Disabled Persons - wheelchair push/provision or help with baggage can be provided on request. Simply dial the number shown and request assistance, giving your flight number. Note that priority for assistance is likely to be given to those who have pre-booked with their airline or travel agent. All the multistory car parks have a general height limit of two meters, however there is a high-sided vehicle park nearby if required. If you want to park in blue/orange badge space but take your badge abroad, you will need to show your badge to the car park operator. Please contact the car park operator via the help button on the car park entry machine. You must pay for car park tickets at the customer service kiosks or automatic payment machines before returning to your car. If you cannot reach the ticket payment slot, press the help button.
For Pre-book Business or Long Stay Car Parks, call BAA Advance at 0870 000 1000 (UK) or +44(0)121 410 5105 (from outside the UK) and for information on booking special needs car parking at Gatwick. The Minitel number is +44 (0)121 410 5284.
Public Transportation [see also "Ground Transportation]
1. Bus/coach services - If you need assistance on arrival at Gatwick, use the telephone on the special assistance Help Points. Several local bus services are now low floor, and even though long distance coaches are usually not wheelchair accessible, most will carry your wheelchairs/frames if you are able to board the coach unaided.
2. Rail Service: A wide variety of rail services connect travellers from all over the country to Gatwick Airport. The station manager can arrange for staff to assist you on arrival. For further information please contact:
National Rail Enquires - 0845 748 4950
First Capital Connect - 0845 700 0125
Southern - 0845 127 2920
South Eastern - 0870 603 0405
First Great Western - 0845 330 7182
Virgin Trains - 0845 722 2333
GENERAL INFORMATION: The following organizations provide information and advice for travelers with special needs, or are travel companies specializing in organizing holidays for people who need extra assistance. Air Transport Users' Council (AUC) Disabled Persons' Transport Advisory Committee – publishers of 'Access to Air Travel: Guidance for Disabled and Less Mobile Passengers', as well as having really helpful travel tips on their Door to Door pages. Nightingale Disabled Transport – a range of minibuses all with disabled access. DR Yachting Accessible Travel & Leisure The Assistance Travel Service Disability Snowsort UK Can be Done Tourism for all – Holiday and travel information
- Pets / Animals at London Gatwick LGW Airport
Pets at LGW Airport are not allowed, unless they are in a secure holding carriage.
- Security at London Gatwick LGW Airport
SECURITY AT GATWICK AIRPORT: See "International Arrivals". For further questions, ontact the Airport. Listed below are security regulations concerning only Persons traveling with children or babies: For US security regulations, go to http://www.ifly.com/airport-security.
Persons Traveling with Children / Babies - Questions and Answers:
Q: Am I allowed to take a baby-bag as well as my own cabin bag, if my child is sitting on my lap?
A. Yes, even though the baby does not have its own seat it has its own bag allowance. But do check other restrictions with your airline.
Q. Am I allowed to take my child’s pushchair to the gate?
A. Yes, you are allowed to take pushchairs, prams and buggies to the gate. These items will need to be X-rayed, though, and so your child/children will have to be lifted out at security. The security officers may make further checks of the pushchair.
Q. Am I allowed to take children’s puzzle books, games and stickers on board?
A. Yes, you are allowed to carry these in your hand luggage through security and you can also buy them in the departure lounge.
Q. Can I take wet wipes on the plane?
A. Yes, you can carry wet wipes.
Q. Can I take milk powder with me to make up a bottle of milk on the plane?
A. Yes, you can carry milk powder.
Q. What about a bottle or carton of prepared milk or sterilized water, do they need to be a maximum of 100ml?
A. No, nor do they have to fit in the resealable bag. However, the amount must be sufficient for your trip only and you will be asked to taste the liquids by a security officer. There are no limits on powder formula and bottled water is available in shops after security and airlines can provide water during the flight.
Q. Can you buy cartons of formula milk from the shops after security?
A. Yes. Boots sell Cow & Gate ready to drink formula in both 250ml and 500ml after security at Heathrow and Stansted. Every country which is implementing the new security arrangements has accepted that parents with babies should be able to carry sufficient baby food/milk for the journey, so "reasonable amounts" are exempted although you may be asked to taste them.
Q. What happens if the baby can only tolerate non-dairy and needs soy or rice milk?
A. As long as the milk is in a bottle and tasted by the accompanying adult at security that’s fine.
Q. What about jars of baby food?
A. Any jars of baby food will be required to be opened and tasted, they do not need to go into the re-sealable bag.
Q. What about pureed food in plastic pots or containers?
A. Any pots of baby food will be required to be opened and tasted; they do not need to go into the re-sealable bag.
Q. Can we take baby car seats (for use on the plane) through security?
A. Yes, and they do not count as your single bag.
Q. Can we carry sandwiches and crisps for the children?
A. Yes, crisps are fine and sandwiches with any type of filling are also permitted.
Q. Can we carry children’s liquid ibuprofen and paracetamol in our hand luggage?
A. Yes, sufficient for the trip. You may need to test the liquid medicine by tasting it in front of security.
- Smoking at London Gatwick LGW Airport
Smoking areas at Gatwick Airport: - London Gatwick is a smoke-free airport. Designated smoking areas are outside the terminal buildings (before security control only). Smoking is not allowed anywhere after security control.
- Translation at London Gatwick LGW Airport
Gatwick Airport's Information Desks are staffed by multi-lingual personnel who can assist you.
- Telephones at London Gatwick LGW Airport
Telephone and fax service at Gatwick Airport:
Public coinbox, phonecard and credit card telephones are available in key areas around the terminal, together with wall-mounted pay fax machines.
Mobile phone rental - at the British Hotel Reservation Center in the arrivals area. For details call +44 (0)20 8759 8797 or toll-free: 0800 783 4020 (UK only).
- Guest Services at London Gatwick LGW Airport
GUEST SERVICES AT GATWICK AIRPORT: Separately listed below are Services available at the North and South Terminals: A. Information Desk; B. Family Facilities [for traveling with small children/babies, see "Security"; C. Hotel Reservation Desk and at-airport hotel facilities; D. Baggage Storage/Left Baggage; E. Shower facilities. (See also individual listings of other services)
A. The Gatwick Information Desk: are located in both the North and South Terminals, on the arrivals concourse and after security in the departure lounge. Multilingual staff are on hand to offer translation. Public address announcements and paging are made at the desks and message boards are provided. For insurance reasons, no items (including keys, packages etc) may be left at the desks or on the message boards. For paging call +44 (0)870 000 2468.
B. Family Facilities: - Traveling with children should not be a challenge. Whatever you need to keep kids happy at the airport--from baby changing rooms to pre-flight entertainment--Gatwick Airport will have it:
AT THE NORTH TERMINAL:
(a) Servisair Wentworth Lounge is for both adults and those travelling with families. You can enjoy service and hospitality for up to three hours before your flight with the following amenities: Comfortable seating with peace and quiet; complimentary alcoholic, soft and hot drinks, as well as snacks; Internet access, computer points, phone and fax (at a charge); a self contained “Fun Zone” area with soft play, video games, etc.; TV, newspapers and magazines.
(b) Food and other essentials - Most restaurants provide high chairs and children's menus. Garfunkel's (after security control) has a full children's menu complete with activity pack.
(c) Boots pharmacy (branches before and after security) supplies baby essentials including nappies, formula milk and baby wipes.
AT THE SOUTH TERMINAL:
(a) Boots pharmacy (branches before and after security) supplies baby essentials including nappies, formula milk and baby wipes.
(b) Baby changing facilities - Specially equipped rooms for feeding and changing babies are indicated by either a bottle sign or a babycare symbol. They are located in the check-in area, en route to the gates, in the transfer area and after passport control in Arrivals. There are also fold-down tables provided in some male and female toilets.
(b)The Gatwick Family Lounge located after security. Facilities include TV, complimentary soft and alcoholic drinks, showers and a selection of newspapers and magazines.
(c) WHSmith and World News offer a wide range of magazines, comics and puzzle books to keep youngsters entertained in the departure lounge and in the air.
(d) GameGrid provides the best in arcade entertainment including ice hockey, table football and computer games. There are branches before and after security, and in arrivals.
(e) There are plenty of spots in the South Terminal where your kids can watch the action on the airfield and taxiways. After security, Metro Café Bar and Est Est Est offer great vantage points for watching aircraft take off and land, while the Bridge Bar and Frankie and Benny's provide close-up views of the jets on their stands.
C. Hotel Reservation Desks: For the British Hotel Reservation Center go to its reservation desks in the arrivals area of Gatwick North and South terminals. You can book a wide selection of accommodation--from youth hostels to luxury hotels. Open 6am-11pm daily. This service charges a small booking fee. Tel: +44 (0)208 759 8797 or toll-free 0800 783 4020 (UK only). Of course, you can also book your reservation online for the accommodation of your choice.
AT-AIRPORT HOTELS:
1. Hilton London Gatwick (South Terminal) - linked to the South Terminal by a covered walkway and reached in a few minutes. Facilities include a business center, meeting rooms, hair salon, 24-hour LivingWell Express Gym, restaurants and bars.
Air-conditioned rooms have satellite TV, pay movies and video games, tea and coffee facilities, trouser presses, Hilton toiletries, hairdryers and high-speed internet access. Family rooms sleep five and executive accommodation has Executive Lounge access.
2. YOTEL (South Terminal) - offers 46 stylish cabins in a choice of premium (full size double bed) or standard (large single bed). Located inside South Terminal, moments from check-in or arrivals. Fees: from £25 for 4 hours to £55 for overnight. It is ideal for either early morning departures, long layovers, or when stranded due to unexpected cancellations. Tel: +44 (0)20 7100 1100.
3. Sofitel London Gatwick (North Terminal) - a 4-star hotel directly connected to North Terminal by a covered walkway, minutes from South Terminal by monorail, offers world-class services and amenities, including various dining options and extensive meeting and event facilities.
D. Baggage Storage / Left Baggage:
AT NORTH TERMINAL: Left baggage office is in Arrivals and open 5am-9pm. The charge is £6.50 per item per 24 hours (or part thereof). A left baggage facility is offered to passengers wishing to store luggage, etc. for a number of hours or days. All items are security checked. For more information, call +44 (0)1293 502013. Other services available: Baggage shipping and forwarding; unaccompanied baggage; UK baggage delivery; a choice of luggage and travel goods.
AT SOUTH TERMINAL: Left Baggage is located in Arrivals, open 24 hrs. The facility is available to those wishing to store their luggage, etc. for a number of hours/days. All items are security checked. The charge is £6.50 per item per 24 hours (or part thereof). For more information, call +44 (0)1293 502 014. Other services available: baggage shipping and forwarding; Unaccompanied baggage; UK baggage delivery and a choice of luggage and travel goods.
E. Shower Facilities
The nearest shower facilities for North Terminal passengers are in the South Terminal, reached in two minutes using the monorail. The shower block is upstairs on the Gatwick Village level and located before security control. Available to arriving or departing passengers.
If you're catching a connecting flight which leaves from the South Terminal, you can find showers in the departure lounge after security, next to the toilet block between Ted Baker and Boots.
For help using shower facilities, ask either the staff or go to the airport information desk. Soap and a towel can be provided for a small charge.
Need to see information on another airport facility? Be sure to visit the iFly Airport Search page to select another airport and get details such as flight status and flight tracking, terminal maps, terminal services (food, bars, and shops), security wait times, weather, airport delays, destinations served and much more.
