London Heathrow (LHR) AirportMedical & Handicapped Help |
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- Emergency / Medical Services at London Heathrow LHR Airport
EMERGENCY INFORMATION FOR HEATHROW AIRPORT:
Emergency Treatment:
For emergency medical treatment, use any internal telephone and dial 222. The operator can make sure an ambulance is quickly sent to the right part of the airport. If you need help finding a telephone, ask a member of airport staff.
Health Centers:
Basic treatment is provided at the Heathrow Health Center on the ground floor of the Queens Building, between Terminals 1 and 2. It is staffed by qualified nurses. Open 7am-7pm. For further information call +44 (0)20 8745 7047.
Pharmacies:
"Boots the Chemist" has branches in all terminals at Heathrow, before and after security, where over-the-counter medicines and treatments can be obtained. The branches before security in Terminal 1 and Terminal 5 also dispense prescriptions – please call in advance on +44 (0)20 8897 2629 to check if your medication is available.
- People With Special Needs / Persons With Disabilities at London Heathrow LHR Airport
PERSONS WITH DISABILITIES AT HEATHROW AIRPORT:
Planning Your Journey - BAA Heathrow has responsibility for providing assistance at the airport. Airlines must provide assistance when you are on board the aircraft. Below is a useful guide if you require assistance:
--If you have a disability and need assistance at the airport, you must inform your airline of your particular need at least 48 hours prior to departure of the flight. Give as much notice as possible for both the outbound and return journey, to assure that you receive the assistance you require. If no notification is made, all reasonable efforts to assist you will be made.
--There can be long distances within airports and assistance might be required.
--Besides informing the airline, you may wish to inform the special assistance provider at Heathrow Airport (contact details below).
--To receive assistance you must arrive at a designated point no later than two hours before the published flight departure time, or you must present yourself for check-in no later than one hour before the published departure time. Help points are located on terminal forecourts, short-stay car parks, in stations and in baggage reclaim halls. They can also be found on some routes within terminals where there are long distances.
--Contact details
Terminal 1, Mitie: +44 (0)20 8745 2165
Terminal 2, Mitie: +44 (0)20 8745 2195
Terminal 3, OCS: +44 (0)20 8745 2227
Terminal 4, Mitie: +44 (0)20 8745 2357
Terminal 5, OCS: +44 (0)20 3165 0285
Guide dogs - Assistance dogs can only travel if they are registered with The Pet Travel Scheme (PETS) and if allowed by your airline and holiday destination.
Parking at Heathrow
1. Short-stay car parks:
* All car park prices are displayed at car park entrances.
* Clearly signed blue/orange badge parking is available in all short-stay car parks located close to terminal access routes.
* Help points are located near these spaces and assistance is free to those with special needs.
* Disabled customers – wheelchair push/provision or help with baggage will be provided. Lift the green telephone and request assistance.
* If you wish to park in blue/orange badge space but take your badge abroad, you will need to show your badge to the car park operator. Please contact the car park operator via the help button on the car park entry machine or by using a help point telephone and asking that the operator be contacted.
* You must pay for car park tickets at the customer service kiosks or automatic payment machines before returning to your car. If you cannot reach the ticket/payment slot, press the help button.
* For further information or pre-booking please contact the BAA information line on 0870 000 1000 (UK) or +44(0)121 410 5105 (from outside the UK). The Minitel number is +44 (0)121 410 5284.
2. Business/Long-stay car parks:
There are blue/orange badge spaces in business and long-stay parking close to bus stops or admin offices. We advise that you contact the appropriate car park in advance in order to arrange suitable arrangements for transfer to the terminals.
3. General parking information
--All the multistory car parks have a general height limit of 2 metres (6'9").
--Overheight vehicles up to 2.6 metres (8'9") may park on the roof of car park 4 (serving Terminal 4) and vehicles up to 2.4 metres (8') may park on the ground floor of car park 3 (serving Terminals 1, 2 and 3). Vehicles over this height need to park in business or long-stay car parks. Please call the BAA information line on 0870 000 1000 (UK) or +44(0)121 410 5105 (from outside the UK). The Minitel number is +44 (0)121 410 5284.
--Alternatively, you can use the West Ramp Coach Park system. For further information please call BAA ground operations on +44 (0)20 8745 4625.
Public Transportation - Heathrow Airport has excellent public transport connections for all passengers. The Heathrow Express service, London taxis and local bus operators all offer facilities for mobility-impaired passengers. (see "Ground Transportation")
The Heathrow Help Bus - a free wheelchair-accessible service to assist passengers with reduced mobility or who are heavily encumbered with luggage. The help bus operates between all terminals and the central bus station from 6am-11pm daily. Drivers are trained to provide assistance.
--To call the help bus please use the green help point telephone or the special help bus telephones located on each arrivals forecourt and at stand 6 in the central bus station. You can call the help bus direct from any public telephone on 020 8745 6261. Staff at the information desk will also be happy to call the bus for you.
--a limited number of help buses are available - allow additional time for your journey.
Help Points located on terminal forecourts, short-stay car parks, in stations and in baggage reclaim halls. They can also be found on some routes within terminals where there are long walking distances. Help points are green with a location map and two telephones – one for calling a Skycap porter and the other (generally green) for use by people with special needs who require assistance.
Assistance is free if you have special needs and you can request wheelchair push/provision or help with baggage in order to reach check-in. This assistance can also be pre-booked with the following service providers:
Terminal 1, Mitie: +44 (0)20 8745 2165
Terminal 2, Mitie: +44 (0)20 8745 2195
Terminal 3, OCS: +44 (0)20 8745 2227
Terminal 4, Mitie: +44 (0)20 8745 2357
Terminal 5, OCS: +44 (0)20 3165 0285
Disability Facilities within the Terminals
1. Facilities for the hard of hearing and the blind and partially sighted:
Induction loops are found in various locations throughout the airport, where signs showing the 'sympathetic ear' symbol will be displayed. Payphones and credit card telephones are available in all parts of the airport and are adapted for hearing aids. There are also text pay phones in the arrivals area of each terminal, after exiting customs.
2. Guide and hearing dogs are the only dogs allowed in the terminal buildings. The airport's directional signs are black on yellow providing optimum contrast to assist all users.
3. Reserved seating areas are identified by the use of special needs pictograms, are located in all terminals within the general seating areas. They aim to have the following features: Low-level flight information screens.; an induction loop; arms on both sides of seats; apace for wheelchair users.
4. Security checks - All passengers must pass through security control before they enter the departure lounges. Wheelchair users will inevitably activate the archway metal detector, and security personnel are obliged to hand-search passengers who activate the alarms: therefore chair and passenger will be searched. You can ask to be searched in private, away from the main security control area if you prefer.
5. Toilets - Most toilet blocks include a unisex accessible toilet nearby. Occasionally the accessible toilet is located inside the men's and ladies' toilets. Parents traveling with children of the opposite sex are welcome to use the unisex accessible toilets.
For further inquiries about special needs assistance at Heathrow Airport please call + 44 (0)870 000 0123. If you are deaf or hard of hearing, please call the Heathrow minicom service on +44 (0)20 8745 7950.
Shopping - BAA Shop and Collect - BAA airports offer a Shopping Collection service for passengers traveling within the EU (excluding UK and Ireland flights to/from Heathrow). This allows you to buy before you fly, and collect on your return – saving you the trouble of carrying heavy or fragile goods to and from your holiday destination. Passengers with reduced mobility who require assistance with shopping should contact the special assistance desk on arrival to the terminal building. For further information on these services call the shopping information line on 0870 000 2121 (UK) or +44(0)121 410 5105 (outside the UK).
