London Luton Airport (LTN) Medical & Handicapped Help
People With Special Needs / Persons With Disabilities at London Luton LTN Airport
London Luton Airport was designed with disabled passengers in mind. Access to the terminal building is via revolving doors, which can be slowed down by use of a press button. There are also two accessible doors, ideal for customers with an assistance or guide dog.
Disabled customers requiring assistance into the terminal building are requested to use one of the Help Points. These are located in the Short Term Car Park or Drop Off Zone. There is also a Special Assistance Desk in the main terminal building.
Many telephones offer a number keypad and a touch screen. In addition there is Internet access and a facsimile facility. There are also lowered phones for wheelchair users in each phone bay.
There is also a Special Assistance Waiting area. This is an ideal spot to leave disabled passengers in comfort while parking or collecting the car.
Induction loops have been installed at many of the customer counters including the check-in desks and customer services desks.
Accessible toilets are in all areas.
Boarding and Disembarkation procedures:
Advise your airline in advance of any special requirements they may have to board and disembark the aircraft and during the flight. Also advise the check-in staff of yourir requirements so that final arrangements can be made. Assistance by staff within the London Luton Airport terminal does not need to be prebooked.
In the departure lounge is a Special Assistance Waiting Area. At check-in, staff will advise you of pre-boarding time. Be sure to be at the desk by preboarding time to be assisted to their aircraft, if required. If you have difficulties using the stairs advise the staff at the check-in desk, so that alternative arrangements can be made.
Disabled customers flying into London Luton Airport can be assisted from the aircraft, if required. Assistance is also available to collect baggage and to exit through the Customs Channels and on to the car park or public transport. Assistance is also provided for passengers with walking difficulties or unable to manage stairs. This assistance must be booked with the airline in advance.
Designated disabled parking bays are available in the Short Term, Mid Term and Long Term Car Parks. The Mid Term and Long Term Car Parks are serviced by a fully accessible shuttle bus. There are also Help Points in each car park, enabling passengers to call for free assistance. If you are travelling with a motorised wheelchair, please contact APCOA on 01582 395484 or 07734 595560 for car parking advice.
Hire Car / Rental Car Facility is fully accessible with a Special Assistance Help Point, where staff can assist disabled customers to complete documentation. Shuttle buses are also fully accessible for access to and from the terminal.
Drop Off Zone
The short term car park has designated parking bays for the disabled. Blue Badge holders can park here with the first 60 minutes free of charge. Customers wishing to take advantage of this concession should take their disabled parking badges to the APCOA payment desk within the Onward Travel Centre in the terminal building for validation and leave their parking clock on show within the vehicle.
There is a Help Point enabling disabled customers to call for free assistance to the terminal building. Photocopies of Blue Badges are accepted but the original must be shown to a member of APCOA staff.
Passengers can also be dropped off in the Drop Off Zone though due to security restrictions this area has limited designated disabled parking bays. Vehicles cannot be left unattended in this area and the waiting time is up to 10 minutes. Any overstay will result in financial penalties.
For more information contact the London Luton Airport Accessibility Manager by: (a) E-mail: disabledfacilities@ltn.aero; (b) mail: Navigation House, Airport Way, Luton, LU2 9LY
Free Compact Discs, detailing the airport's facilities and their location, are available on request. Current airport literature is also available in larger print.
Disabled customers requiring assistance into the terminal building are requested to use one of the Help Points. These are located in the Short Term Car Park or Drop Off Zone. There is also a Special Assistance Desk in the main terminal building.
Many telephones offer a number keypad and a touch screen. In addition there is Internet access and a facsimile facility. There are also lowered phones for wheelchair users in each phone bay.
There is also a Special Assistance Waiting area. This is an ideal spot to leave disabled passengers in comfort while parking or collecting the car.
Induction loops have been installed at many of the customer counters including the check-in desks and customer services desks.
Accessible toilets are in all areas.
Boarding and Disembarkation procedures:
Advise your airline in advance of any special requirements they may have to board and disembark the aircraft and during the flight. Also advise the check-in staff of yourir requirements so that final arrangements can be made. Assistance by staff within the London Luton Airport terminal does not need to be prebooked.
In the departure lounge is a Special Assistance Waiting Area. At check-in, staff will advise you of pre-boarding time. Be sure to be at the desk by preboarding time to be assisted to their aircraft, if required. If you have difficulties using the stairs advise the staff at the check-in desk, so that alternative arrangements can be made.
Disabled customers flying into London Luton Airport can be assisted from the aircraft, if required. Assistance is also available to collect baggage and to exit through the Customs Channels and on to the car park or public transport. Assistance is also provided for passengers with walking difficulties or unable to manage stairs. This assistance must be booked with the airline in advance.
Designated disabled parking bays are available in the Short Term, Mid Term and Long Term Car Parks. The Mid Term and Long Term Car Parks are serviced by a fully accessible shuttle bus. There are also Help Points in each car park, enabling passengers to call for free assistance. If you are travelling with a motorised wheelchair, please contact APCOA on 01582 395484 or 07734 595560 for car parking advice.
Hire Car / Rental Car Facility is fully accessible with a Special Assistance Help Point, where staff can assist disabled customers to complete documentation. Shuttle buses are also fully accessible for access to and from the terminal.
Drop Off Zone
The short term car park has designated parking bays for the disabled. Blue Badge holders can park here with the first 60 minutes free of charge. Customers wishing to take advantage of this concession should take their disabled parking badges to the APCOA payment desk within the Onward Travel Centre in the terminal building for validation and leave their parking clock on show within the vehicle.
There is a Help Point enabling disabled customers to call for free assistance to the terminal building. Photocopies of Blue Badges are accepted but the original must be shown to a member of APCOA staff.
Passengers can also be dropped off in the Drop Off Zone though due to security restrictions this area has limited designated disabled parking bays. Vehicles cannot be left unattended in this area and the waiting time is up to 10 minutes. Any overstay will result in financial penalties.
For more information contact the London Luton Airport Accessibility Manager by: (a) E-mail: disabledfacilities@ltn.aero; (b) mail: Navigation House, Airport Way, Luton, LU2 9LY
Free Compact Discs, detailing the airport's facilities and their location, are available on request. Current airport literature is also available in larger print.