Airport Guest Services, Airport Information and Travelers Assistance

Visitor Information
Visitor Information Services are located in the West Lobby (504) 464-2752. Information Booth is open from 8:00 a.m. to 6:00 p.m. daily. All Visitor Information Service Representatives are bilingual or multilingual. Passengers needing assistance in a foreign language, not provided by Visitor Information Services, can contact the Red Cross Language Bank 24 hours a day at (504) 586-8191. The Visitor Information Services are maintained by the Audubon Institute.

Traveler’s Aid Booth
Tel: (504) 464-3522 - located in the East Baggage Claim. Traveler’s Aid provides assistance to travelers in distress and provide tourist information. The hours of this counter vary since it is staffed with volunteers.

Baggage Storage
Baggage storage is available on the lower level between Baggage Claims 5 and 6. VIP Baggage Check Service is operated by "Rush It Courier Service". Storage is available for regular and oversized items such as golf clubs, boxes, luggage, musical instruments, wheelchairs, etc. Rush It also offers full service cruise ship check-in from their Airport Office and can transport your luggage from the Airport to the Cruise Ship with advance check-in on the ship. 24 Hour Accessibility available upon request. For more information, contact a baggage coordinator at (504) 471-0080.

Advance Baggage Check
Skip the baggage claim with Advance Check-In! Travelers flying into New Orleans can have their luggage forwarded directly from the New Orleans Airport to the cruise ship or local hotel. This service is also available for travelers wishing to have their luggage transferred from the cruise ship or hotel to the airport at the end of their trip to New Orleans. This service allows travelers to enjoy more time in the French Quarter, take in the sights, and of course, enjoy some of the fabulous food for which the city is known. Advance Check-In is located near baggage claim belt #1 on the Lower Level. For more information call 1-877-467-8898.

Airline Lounges
Delta Air Lines has a Delta Crown Room located between gates 2 & 4 on Concourse D. Facilities for the Disabled
The entire airport is free of any architectural barriers to the handicapped. There are eleven Telephone Display Devices (TDD) located throughout the airport (including one in the baggage claim level near the hotel/motel board). The Airport’s main TDD phone number is (504) 463-1057.

Visual Paging is available throughout the airport in conjunction with the Flight Information Display Monitors.

The Lost & Found Office is on the Upper Level in the West Terminal near Continental's Ticket Counter; open Mon-Fri, 8am-5pm.
phone : (504) 303-7520
1. If you lost an item  onboard your airplane, contact your airline.
2. If you lost an item at the security checkpoint, contact TSA Support Operatons Center at 504-463-2248.

Mailing Address: Louis Armstrong New Orleans International Airport P.O. Box 20007 New Orleans, LA 70141

Service Animal Relief Areas
Armstrong International offers a service animal relief area adjacent to the short term parking garage. Exit through baggage claim near the rental car counters. Click here for a map of the location.

Smoking Areas
Smoking is prohibited in all areas of the airport terminal by state law. There are designated smoking locations on the upper and lower ramps outside the terminal.

General Information is located in the lower-level, baggage claim area of the terminal. Maps, regional information, bus schedules, and brochures are available as well as a courtesy paging phone. Volunteer Hospitality Ambassadors are on duty during busy times to provide assistance.