New Orleans Louis Armstrong (MSY) Airport

Guest Services and Help

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Airport Guest Services, Airport Information and Travelers Assistance

Visitor Information
Visitor Information Services are located in the West Lobby (504) 464-2752. Information Booth is open from 8:00 a.m. to 6:00 p.m. daily. All Visitor Information Service Representatives are bilingual or multilingual. Passengers needing assistance in a foreign language, not provided by Visitor Information Services, can contact the Red Cross Language Bank 24 hours a day at (504) 586-8191. The Visitor Information Services are maintained by the Audubon Institute.

Traveler’s Aid Booth
Tel: (504) 464-3522 - located in the East Baggage Claim. Traveler’s Aid provides assistance to travelers in distress and provide tourist information. The hours of this counter vary since it is staffed with volunteers.

Baggage Storage
Baggage storage is available on the lower level between Baggage Claims 5 and 6. VIP Baggage Check Service is operated by "Rush It Courier Service". Storage is available for regular and oversized items such as golf clubs, boxes, luggage, musical instruments, wheelchairs, etc. Rush It also offers full service cruise ship check-in from their Airport Office and can transport your luggage from the Airport to the Cruise Ship with advance check-in on the ship. 24 Hour Accessibility available upon request. For more information, contact a baggage coordinator at (504) 471-0080.

Advance Baggage Check
Skip the baggage claim with Advance Check-In! Travelers flying into New Orleans can have their luggage forwarded directly from the New Orleans Airport to the cruise ship or local hotel. This service is also available for travelers wishing to have their luggage transferred from the cruise ship or hotel to the airport at the end of their trip to New Orleans. This service allows travelers to enjoy more time in the French Quarter, take in the sights, and of course, enjoy some of the fabulous food for which the city is known. Advance Check-In is located near baggage claim belt #1 on the Lower Level. For more information call 1-877-467-8898.

Airline Lounges
Delta Air Lines has a Delta Crown Room located between gates 2 & 4 on Concourse D. Facilities for the Disabled
The entire airport is free of any architectural barriers to the handicapped. There are eleven Telephone Display Devices (TDD) located throughout the airport (including one in the baggage claim level near the hotel/motel board). The Airport’s main TDD phone number is (504) 463-1057.

Visual Paging is available throughout the airport in conjunction with the Flight Information Display Monitors.
New Orleans Airport Operations retains items that have been lost in the public areas of the terminal (with the exception of the concourse Checkpoints which is operated by the Transportation Security Administration). The office is located on the Upper Level in the West Lobby near Concourse C. The office is open 24 hours a day. You can contact them at (504) 464-2671 or (504) 464-2672. Items that have been turned in to Lost and Found are donated to charity after 30 days.
A post office is located in the MSY Ticket Lobby. Services include mailing packages and letters, purchasing stamps or money orders, renting post office boxes, and a 24-hour mail drop. There is also a mail drop in the east lobby near the women’s restroom.
Animals are not permitted in the terminal at the Airport unless they are being used to assist disabled individuals, or are in proper pet carriers.

Airline policies regarding pets vary widely and it is highly recommended that you contact the airline prior to making a reservation. Here are some helpful tips for traveling with pets:

Tips for Traveling with Pets:

· First, contact your airline to find out the rules and regulations they have on pet travel.
· Do not tranquilize your pet, as the effects of tranquilizers on animals at higher altitudes can be unpredictable.
· The Animal and Plant Health Inspection Service (APHIS) of the U.S. Department of Agriculture (USDA) has set up rules and regulations for the transportation of live animals, and your pet is required to be at least eight weeks old and fully weaned before traveling by air.
· Whenever possible, book a direct, nonstop flight and avoid holiday or weekend travel. Try to plan schedules that minimize temperature extremes.
· The kennel that you use must be sturdy, properly ventilated, and large enough for your pet to freely be able to stand, turn around and lie down.
· Get your pet comfortable with the kennel prior to flying; this reduces stress on your pet.
· Give your pet food and water within four hours before your flight. You will have to sign a certification of the time when you last offered food and water to your pet.
· Give yourself plenty of time for check-in so there is no rushing and everything is done properly.
Smoking Areas at MSY Airport: Smoking is prohibited in all areas of the airport terminal by state law. The only place smoking areas are available are outside the terminal on the top or bottom ramps.
General Information is located in the lower-level, baggage claim area of the terminal. Maps, regional information, bus schedules, and brochures are available as well as a courtesy paging phone. Volunteer Hospitality Ambassadors are on duty during busy times to provide assistance.