Melbourne Airport (MEL) Guest Services and Help

If you lost an item at the airline counter, at the gate area or onboard your airplane, or if your bag has been damaged or is missing - contact your airline directly: 
Jetstar +61 3 8336 5511; Rex +61 3 8346 0320; Tiger +61 3 9335 6991; Virgin +61 3 93391750; Qantas +61 3 8336 4100

Travelers Services, located in Terminal 2, ground level,  handles items lost at Terminals 2, 3 & 4, including checkpoints.  You can contact them at +61 3 9297 1805 or e-mail: traveller.information@melair.com.au   (address: Travellers Services - Lost Poperty, Lock bag 16, Gladstone Park, VIC 3043. )

For lost property issues related to Terminal 1  call (03) 8336 4100.

For lost passport - call Customs at +61 3 9339 1320.

Pets are not allowed at the airport unless they are working dogs or are in a safe kennel. Contact your airline as to their requirements.

Smoking is not permitted at Melbourne Airport.