Information - Travelers' Information Desk / Lost Property: The Travelers' Information Service is located on the ground floor of T2 International Arrivals. Staff is available to answer questions and give information about the latest events, tours and must-see destinations in Victoria and Tasmania. Furthermore this desk serves as information desk on various airport-related issues, such as lost & found property, special needs requirements. Tel: (03) 9297 1805 (within Australia). Or for lost property issues related to Terminal 1 (Qantas, Jetstar, O’Connor, Eastern and Qantas Link domestic services), phone (03) 8336 4100.

Baby change Facilities: located throughout the terminals T1: first floor (one); Mezzanine (2), T2 first floor departures and T3.

BP (Petrol Station): located at the entrance to the Tullamarine Freeway when leaving Melbourne Airport.

Car Wash: Located inside the Long Term Cark Park, Shine Express is open daily, 5am-10pm.

Flight Center: A one-stop travel shop - offers price beat guarantee. Tel: (03) 9310 3322

Hotels: Melbourne Airport has three hotels within five minutes walk of the terminal precinct:
(a) Hilton Melbourne Airport Hotel - Tel: +61 3 8336 2000; Fax: +61 3 8336 2001; Email: rm.melbourne-airport@hilton.com
(b) Holiday Inn Melbourne Airport - Tel: 1300 724 944; Fax: 03 9330 3230; Email: reservations.melbourne@ichotelsgroup.com
(c) Hotel Formule 1 - Tel: +61 3 8336 1811; Fax: +61 3 8336 1822; Email: E5044-RE@accor.com.

Lounges: The following airlines have VIP lounges for selected passengers. Contact your airline to confirm eligibility and availability:
(a) Domestic Terminals:
Virgin Blue (The Blue Room) at T3, Mezzanine floor.
Qantas (The Qantas Club) at T1, First floor.
REX (The REX Lounge) at T3, Ground floor.

(b) International Terminal:
Cathay Pacific (Cathay Pacific Lounge) at T2, First floor, post-security.
Malaysia Airlines (The Golden Lounge) at T2, First floor, post-security.
Qantas (The Qantas Club) at T2, First floor, post-security.
Singapore (Silver Kris Lounge) at T2, First floor, post-security.
Air New Zealand/United Airlines at T2, First floor, post-security.
Emirates (Emirates Lounge) T2, post-security: take escalator to third level.

Luggage Service:
1. Excess baggage or luggage delivery: Hellmann Logistics. Tel: 03 9330 1178
2. Luggage storage: Available through SmarteCarte, located in T2 Arrivals; open every day 5am-12:30am. Photo ID is required for storage. (If desk is unattended at any time, pick up phone located at the desk).
3. Luggage wrapping: Protectabag is located next to the check-in desks iat T2, Departures. Tel: (03) 9310 3952.

Melbourne Airport Magazine:
Available in key locations around T2, T3 and T4 is Melbourne Airport Magazine, showcasing the best of Melbourne Airport - and the hottest new destinations directly from Melbourne. Be sure to grab your copy at the following locations:
- T3 (Virgin Blue and Regional Express) Departures, opposite PJ O'Briens
- T2 (International) Departures, opposite the International Departure doors
- T2 (International) Arrivals
- T4 (Tiger) Departures
Also available as part of Arrivals + Departures Magazine from news agents across Australia.

Mobile Phone Rentals: Vodafone offers mobile phone rentals, in or out of Australia – on the Vodafone network. Tel: (03) 9335 4455

Showers: located near the toilet areas on the Departures level of T2.

Telephones: located throughout T1, T2 and T3. Machines accept coins and phonecards and some also accept credit cards.

TTY telephone: located on the ground floor of T2 Arrivals. Serving the hearing-impaired.

Web Access Kiosks: located at T2, first floor departures (three) and T3, ground floor.

Upon arrival at Melbourne Airport, passengers must proceed to the Entry Control Point. Have your passport & completed incoming passenger card ready. Once processed, you may proceed to baggage reclaim to collect your bags.

Some Australian and New Zealand Passport holders now have the option to self-process through passport control using SmartGate. This is an easy, two-step process which performs the customs and immigration checks usually conducted by a Customs and Border Protection officer. It offers travelers flying into Melbourne another safe efficient way to clear through passport control. To use SmartGate, travelers must 18 or over and have completed the Incoming Passenger Card.

After collecting your baggage, proceed to the exiting point where your Incoming Passenger Card will be checked by an officer prior to passing through Customs and Border Protection and the Australian Quarantine Inspection Service.

Declare any necessary items, as there are severe penalties for failing to declare articles that are prohibited, restricted or for which you are required to pay duty/sales tax.

The Australian Customs and Border Protection Service has a guide for international travelers to familiarize themselves with Australia’s laws regarding prohibited and restricted goods, the Tourist Refund Scheme (TRS) and personal duty-free concessions.

For further information about what can and cannot be brought into Australia, contact the Australian Customs and Border Protection Service. Tel. within Australia: 1300 363 263. Tel. outside Australia: (61 2) 6275 6666; or visit www.customs.gov.au Payment of duty and/or tax can be made in cash, travelers cheques in Australian Dollars and by all major credit cards. Cash amounts of $A10,000 or more need to be reported on arrival to a Customs and Border Protection officer (excluding travelers cheques).

Australian Quarantine Inspection Service (AQIS)
If you have any animal or plant item with you, or packed in your luggage, you must declare it on your Incoming Passenger Card. Note: Unaccompanied baggage may attract inspection charges.

For further information about quarantine restrictions, please contact the Australian Quarantine & Inspection Service, Tel: (+61) (02) 6272 3933; www.aqis.gov.au

The Meeting Point is a clearly marked area to meet and greet passengers upon arrival. It is located next to the Groups and Tours desk at the southern end of T2 Arrivals. A large red sign clearly denotes the area.

The Travelers Information Desk located at T2 International Airport, Ground Floor, is also responsible for lost & found property. For items lost at Terminal 2, 3 & 4 Call (03) 9297 1805 (within Australia). For lost property issues related to Terminal 1 (Qantas, Jetstar, O’Connor, Eastern and Qantas Link domestic services), call (03) 8336 4100.
For items lost on the airplane, contact your airline.

Pets are not allowed at the airport unless they are working dogs or are in a safe kennel. Contact your airline as to their requirements.

Smoking is not permitted at Melbourne Airport.