Melbourne Airport ( MEL ) Guest Services and Help

Guest Services at Melbourne MEL Airport


Lost & Found

If you lost an item at the airline counter, at the gate area or onboard your airplane, or if your bag has been damaged or is missing - contact your airline directly: 
Jetstar +61 3 8336 5511; Rex +61 3 8346 0320; Tiger +61 3 9335 6991; Virgin +61 3 93391750; Qantas +61 3 8336 4100

Travelers Services, located in Terminal 2, ground level,  handles items lost at Terminals 2, 3 & 4, including checkpoints.  You can contact them at +61 3 9297 1805 or e-mail: traveller.information@melair.com.au   (address: Travellers Services - Lost Poperty, Lock bag 16, Gladstone Park, VIC 3043. )

For lost property issues related to Terminal 1  call (03) 8336 4100.

For lost passport - call Customs at +61 3 9339 1320.

Mail Center

Pets

Pets are not allowed at the airport unless they are working dogs or are in a safe kennel. Contact your airline as to their requirements.

Smoking

Smoking is not permitted at Melbourne Airport.

International Travelers at Melbourne MEL Airport