Memphis (MEM) Airport

Guest Services and Help

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Airport Guest Services, Airport Information and Travelers Assistance
Airport Information Booths are located in the Main Terminal.

Volunteer Airport Ambassadors assist passengers with information about the airport and Memphis and its mid-south region. The Ambassadors can be identified by their uniforms of white shirts, khaki trousers, blue suede shoes and blue sweater with the BLUE SUEDE SERVICE logo. They will help you find play stations, food locations, and attend to your business needs while at MEM Airport. These volunteers can assist to interprete over 140 languages.

Passenger Paging
American Airlines (901) 922-8330
Continental Express (901) 922-4628
Delta Airlines (901) 922-8241
Northwest/KLM/KLM Airlines (901) 922-8451
Trans World Express (901) 922-8152
United Airlines (901) 922-8688
USAir (901) 922-8261
AirTran (901) 922-8671
America West Express (901)922-8241

AIRLINE CLUBS - Northwest/KLM /KLM Airlines World Club is located in the connector next to Terminal “B” checkpoint and is open daily. Membership is required.

PHONE CARDS - International Travel Insurance has six Airport vending machines in the Airport to purchase Pre-Paid Phone Cards for long distance service. One machine is located in “C” concourse near Gate C12. There are three machines in “B” concourse. One machine is located near the Blue Note Cafe, the second machine is located near B12 and the last one is located near B35. The “A” concourse has one machine and it is located near A19. The machines accept U.S. currency only and you may buy phone cards for $10 for 20 minutes or $20 for 40 minutes. All machines dispense AT&T phone cards.

HAIRPORT - on the Second Level of the Airport between Ticket Lobby B & C and is open daily providing haircuts/shampoo/sets for men and women.

SHOESHINE - has 2 locations: 1. Across from the Hudson News in the A/B connector beyond security check point B, is Open 7:30-9:00AM & 11:00 am–1:00 pm, Monday–Friday; 2. Between Ticket Lobby B & C, Open 7:00 am–4:30 pm, Monday-Friday.

HOTELS - on-Airport Radisson Memphis Hotel – (901)-332-2370 is just a short shuttle ride away at 2411 Winchester Rd., and offers 211 rooms, outdoor heated pool, 2 tennis courts, dining facilities, exercise room, and meeting / banquet facilities.
MEMPHIS AIRPORT INTERNATIONAL ARRIVALS: Memphis International Airport was granted Transit Without Visa Port-of-Entry status in 1995 by the U.S. Department of Justice, Immigration and Naturalization Service. This status benefits foreign travelers whose flight will connect through the Memphis International hub on their way to another foreign destination beyond the United States. These travelers will no longer be required to have a U.S. transit visa just to connect through the airport.

International Travel Insurance And Business Service Center:
International Travel Insurance and Business Service Center provides a variety of services to business travelers. Located Ticket Lobby ""B"". Open Daily, 7 AM - 7:30 PM. 7:00 A.M. - 7:30 P.M.; Saturday 7:30 A.M. - 7:30 P.M., and Sunday 11:00 A.M. - 7:30 P.M. Phone: (901) 922-8090.

An additional location is offered in Concourse ""B"" near the International Arrivals/Departures area at Gate B-43. This Booth has services limited to International Travel Insurance and Business Service Center Foreign Currency Exchange, Travel Insurance and Travelers Check Sales. The Booth hours are 4:30 PM - 7:30 PM, daily.

Services offered by International Travel Insurance and Business Service Center are:
• Foreign Currency and Travelers Check Exchange
• Mutual of Omaha Travel Insurance
• Money Transfer / American Express Moneygram
• Baggage Storage
• Fax and Photocopy Services
• Airline Ticket Collection (Teleticket)
• Notary (Advance notice required)
• Money Orders
• Traveler Check Sales
All Lost and Found inquiries should be made to the Memphis Airport Authority Police available 24hrs at (901) 922-8050.
Northwest and Mesaba customers may want to also inquire at (901) 922-8475.
Delta inquires may be made to (901) 922-8475.

For misplaced luggage, please link to your airline carrier.

For local Memphis Baggage Service:
Delta Memphis Baggage Service- please call (901) 922-8240
Northwest/KLM and Mesaba Memphis Baggage Service- please call (901) 922-8475
Continental- please call (901) 922-2515.
Air Tran – please call (901) 922-8672.
American- please call (901) 922-8325, Out Bound at (901) 922-3326.
United-please call (901) 922-8689.
U S Airways-please call (901) 922-8263.
America West Express-please call (480)-693-4182


Animals are not permitted in the terminals at the Airport unless they are being used to assist disabled individuals, or are in proper pet carriers.

Airline policies regarding pets vary widely and it is highly recommended that you contact the airline prior to making a reservation. Here are some helpful tips for traveling with pets:

Tips for Traveling with Pets:

· First, contact your airline to find out the rules and regulations they have on pet travel.
· Do not tranquilize your pet, as the effects of tranquilizers on animals at higher altitudes can be unpredictable.
· The Animal and Plant Health Inspection Service (APHIS) of the U.S. Department of Agriculture (USDA) has set up rules and regulations for the transportation of live animals, and your pet is required to be at least eight weeks old and fully weaned before traveling by air.
· Whenever possible, book a direct, nonstop flight and avoid holiday or weekend travel. Try to plan schedules that minimize temperature extremes.
· The kennel that you use must be sturdy, properly ventilated, and large enough for your pet to freely be able to stand, turn around and lie down.
· Get your pet comfortable with the kennel prior to flying; this reduces stress on your pet.
· Give your pet food and water within four hours before your flight. You will have to sign a certification of the time when you last offered food and water to your pet.
· Give yourself plenty of time for check-in so there is no rushing and everything is done properly
SMOKING AT MEM AIRPORT


Also, smoking is allowed inside Maggie O-Shea's which is located in Terminal B before security and inside the Blue Note Cafe which is located in the A/B passenger connector just beyond the B security checkpoint. Smoking is not allowed on the patio.