Miami Airport (MIA) Guest Services and Help

Other  services offered at MIA Airport:

Airport Guest Services, Airport Information and Travelers Assistance at Miami Airport (in alphabetical order)

Auditorium
MIA has a multimedia equipped auditorium located at  both the North Terminal D, level 4, and the South Terminal J, level 3.  They  can be reserved for special functions and meetings. Please call (305)-871-4100, ext. 2238, for reservations and  information.

Animal Relief
MIA has a dual surface service animal relief areas located at the arrival levels of Concourses D, E & J.

Baggage Checkroom / Storage
The Baggage Checkroom is located At Central Terminal E, level 2, open from 5am-11pm. Storage charges are subject to baggage size. You will need proper identification when reclaiming your item.  This place also offers services for affidavits & notary and carries baggage accessories. For more information call (305) 869-1163.

Information Counters
MIA’s VIPs (Volunteer Information Program) staffs some Information Counters throughout the Terminals.  All Arrivals areas have an information counter.

Hotel
The Miami International Airport Hotel at Concourse E, Level 2, offers travelers the convenience of an airport location, the luxury of 260 soundproof rooms and the Top of the Port restaurant for fine dining. The hotel also offers well-appointed conference / board rooms and meeting facilities. For more hotel information, call (305) 871-4100, or fax your request to (305) 871-0800. You may also visit their web site at www.MiaHotel.com or call 305.871.4100

Military Hospitality Lounge / USO
MIA's USO facilites are at Central Terminal E, level 2, next to Starbucks - run by volunteers daily 9am-9pm. Amenities: snacks, TV, computer with  internet access.

MIA Mover Station
The MIA Mover is an elevated peoplee over system, 1.25 miles long, connecting passengers with the Rental Car Center and the future Miami Intermodal Center.  Its station is on level 3 between Dolphin & Flamingo garages. To connect between the terminals and train station, use the Skyride's moving walkways on level 3.

Multilingual Paging
Multilingual paging is available throughout the terminals. To request a page, simply pick up any of the white courtesy phones located throughout the terminal. The service is available 24/7.

Paging
Paging is available throughout the terminals - just pick up any white courtesy phones throughout the terminal.

Press Center
The International Press Center is located on Concourse E, Level 2.

Shoeshine Service
A shoeshine stand is located in the Central Terminal E, Level 2.

Spa Services
(a) MIA’s Jetsetter Spa is located at South Terminal H, level 2.  Services include manicures, pedicures, massages, and spray tanning.
(b) 10-Minute Manicure at South Terminal J, level 2, offers manicures, pedicures and massages.

Sky Ride Connector
Moving walkways of the Skyride connect the South, Central & North Terminals on level 3 with the respective garages of North Dolphin & South Flamingo, as well as with the MIA Mover Station to the Rental Car Center.

Tourist Information Counters
Tourist Information counters are in all terminals; the main counter is located in Central Terminal E, Level 2, near the hotel - open from daily 5am-10pm. For more information, please call 305-876-7000

VIP Clubs
1. At North Terminal, Concourse D: American Airlines Admirals Club at gate 16 (skytrain station 1) & gate D30 (skytrain station 3).
2. At Central Terminal,  (a) at Concourse E, post-security: Flagship Lounge on level 2,  Premium Lounge on level 5 (for AA, BA & IB airlines); and (b) at Concourse F, pre-security: Consular Lounge on level 2; post-security: Club America F on level 3.
3. At South Terminal, (a) at Concourse H, post-security: Delta Sky Club at level 4;  (b) at Concourse J, ClubAmerica J - next to Gate J5.

All international arrivals - with the exception of those who went through U.S. Customs clearance at participating airports - need to go through passport control, pick up their bags and go with them through Customs clearance .  If they continue their journey  they need to re-check-in their bags where indicated, before proceeding to to their connecting flight's gate.  For Terminal and /or Concourse connections, please refer to 'Terminal Map' page.

NOTE: Prior to departure make sure that your original airline will transfer bags to your connecting flight - if not, you need, after customs clearance, take them to your connecting terminal and  check them in at your connecting airline counter before proceeding to your gate.

If you lost an item at the gate areas or onboard your airplane, contact your airline's Lost & Found department directly.

MIA's Lost & Found office (tel. 305-876-7377) is located at North Terminal, level 4, next to Bank of America.  It is opern 8am-6pm daily.     For more information, including filing a lost item report, open:  miami-airport.com/lost_and_found.asp.

Pets are not allowed inside the terminals unless they are in a kennel.  Exception: working dogs on a leash.
Pet relief areas ('doggy parks') at MIA are located outside of the Arrivals level 1 of the North Terminal D (open area), at Central Terminal E (fenced area) and South Terminal J / South Parking lot  (open & fenced areas).  They are equipped with dual surfaces and waste disposal stations. 

General Information is located in the lower-level, baggage claim area of the terminal. Maps, regional information, bus schedules, and brochures are available as well as a courtesy paging phone. Volunteer Hospitality Ambassadors are on duty during busy times to provide assistance. See also: Guest Services.