Miami (MIA) Airport

Guest Services and Help

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Airport Guest Services, Airport Information and Travelers Assistance at Miami Airport (in alphabetical order)

Armed Forces Center
The Armed Forces Center is located at Concourse E 2nd level. The office is run by volunteers seven days a week from 9AM to 9PM. Amenities include snacks, TV and a computer with internet access. Click here for more details.

ATMs / Bank
Passengers have access to a full service bank on Concourse B, Level 4. Automated teller machines (ATMs) are located at the Service Center on Concourse G, Level 2, and throughout the terminal’s second level.

Auditorium
MIA has a multimedia-ready auditorium located at Concourse A, fourth level. It can be reserved for special functions and meetings. Please contact (305)-869-1885 for reservations and additional information

Animal Relief
MIA has a dual surface service animal relief area located at the arrival level at Concourse E. Additional service animal relief locations, including an upper level location, are schedule to be added in 2008. Information will be updated upon completion.

Baggage Checkroom / Storage
The Baggage Checkroom is located on Concourse E, Level 2 and is open from 5 a.m. to 11 p.m. Storage charges are subject to baggage size. With proper identification (e.g., driver’s license, birth certificate, passport), affidavits can be obtained for $10 at the baggage checkroom. Other services, including notary services and baggage accessories, are also available. For more information call (305) 869-1163

Barber Shop / Hair Salon
MIA’s unisex barber shop/hair salon is located in the terminal at Concourse E, Level 2.

Chapel
For passengers’ convenience and need, MIA provides a non-denominational chapel room located on Concourse B, Level 4 of the terminal.

Currency Exchange
MIA has foreign currency exchange booths at six locations on Level 2 and in the Concourse E Greeter’s Lobby on Level 1. The booth in Concourse E operates from 5:30 A.M. to 11 P.M.

Food / Dining
MIA’s terminal offers a wide variety of foods and dining choices ranging from snacks and fast food, to fine dining, such as at MIA Hotel’s Top of the Port restaurant, which offers panoramic views and is a great spot to enjoy breakfast, lunch or dinner. Please click here for a complete listing of MIA’s restaurants.

Hotel
The Miami International Airport Hotel, located at Concourse E, Level 2, offers travelers the convenience of an airport location, the luxury of 260 soundproof rooms and the Top of the Port restaurant for fine dining. The hotel also offers well-appointed conference / board rooms and meeting facilities. For more hotel information, call (305) 871-4100, or fax your request to (305) 871-0800. You may also visit their web site at www.MiaHotel.com or call 305.871.4100

Information Center
The Miami-Dade Aviation Department operates the Tourist Information Center located on Concourse E, Level 2, near the airport’s hotel. The counter is open from 5 A.M. to 10 P.M. daily, 365 days a year. For additional information, please call 305-876-7000

Internet Access
Data port connections and Wi-Fi areas are available at various locations throughout the terminal. You may ask for specific locations at one of our Information Centers, or by picking up one of the white paging phones located throughout the terminal

Lost and Found
MDAD’s Lost and Found facility is located near the entrance of Concourse E, Level 2. You may contact Lost and Found directly by dialing (305) 876-7377. For more information, please click here.

Paging
Multilingual paging is available throughout the terminal. To request a page, simply pick up any of the white courtesy phones located throughout the terminal. Paging service is available 24 hours per day, 7 days a week.

Post Office
A full service post office is located on Concourse B, Level 4. Mailboxes and postage machines are also available on Concourse E, 2nd Level.

Press Center
The International Press Center is located on Concourse E, Level 2.

Self-service Luggage Carts
As an option to skycaps, rentable self-service luggage carts are available for passengers. Within the Federal Inspection Services enclosures, carts are provided free of charge to arriving international passengers.

Shoeshine Service
A shoeshine stand is located on Concourses E, Level 2.

Shopping
MIA’s terminal is home to a wide array of award-winning shops offering innovative shopping experiences and an assortment of merchandise ranging from magazines to luxury leather goods and the latest fashion apparel. Please click here for a complete listing of MIA’s shops.

Spa Services
MIA’s Jetsetter Spa is located between Concourses G and H, level 2. Services include manicures, pedicures, massages, and spray tanning. Passengers can also enjoy taking a rest in one of the spa’s Sleep Pods. MIA is the first airport in the U.S. to have these pods which give the user a quiet and comfortable environment to sleep and relax.

Things to Do (3-5 hours between flights)
If you have 3 to 5 hours between flights, we have some things you can do to occupy your time. Check with the Information Center located in Concourse E, Level 2 for more details.

Translation Service
A translation Language Line is used by MDAD staff to access a translator for patrons whose language is not among those spoken by our multilingual staff. In addition to staffing MIA’s Information Counters, MDAD’s multilingual staff provide interpreting and translating service throughout all public areas of the terminal and in the Federal Inspection facilities.

VIP Clubs
MIA has various airline-operated VIP clubs. In addition to these, the airport also has three MDAD-operated “Club America” VIP clubs that allow airlines that do not have a dedicated club, to serve their passengers. Club amenities and services include: baggage holding area; business center with private work stations, fax, copier, internet access, cable television entertainment, flight information monitors, newspapers, magazines, telephones (free local calls), showers, full complimentary beverages. Club America locations are E Lobby, second level; F Lobby, second level; and at the end of Concourse F, third level. For additional information, click here.

Western Union
Passengers may contact a Western Union representative at the main currency exchange booth on Concourse E, Level 2, Monday through Friday 10:00 A.M. to 4:00 P.M., or obtain directions to the nearest locations in the Airport area from our Information Center at Concourse E level 2, or by using any of the white paging phones located throughout the terminal.

Wheelchair Service
Courtesy wheelchair service is offered through the air carriers upon request. To make sure a wheelchair is available at the proper time, it is best to reserve one in advance of your flight departure or arrival by contacting your airline. Wheelchair assistance may also be requested at airline ticket counters.

- - - - Information Counters
The Miami-Dade Aviation Department operates the Tourist/Information Center located on Concourse E, Level 2, across from the hotel. This counter is open from 5am to 10pm. Travelers may also call (305) 876-7000 for more information. MIA’s VIP (Volunteer Information Program) staffs other Information Counters throughout the Terminal.

A paging system is available throughout the terminal. To access this service, pick up any white courtesy phones throughout the terminal.
International Arrivals and Federal Inspections at Miami Airport:
Except for passengers arriving from Canada or the Bahamas, International arriving passengers will proceed to U.S. Customs and Border Protection’s passport control. After clearing passport control, passengers will proceed to collect baggage and clear U.S. Customs. The Interline Lobby is directly outside U.S. Customs, where passengers with connecting flights can re-check their baggage.

International Arrivals at Customs “E”
After exiting U.S. Customs, you will be on Level 1 of the Terminal. Here you will find ground transportation and the car rental counters. To connect to other Airlines, take the elevator to Level 2.

International Arrivals at Customs “J” - South Terminal
After exiting U.S. Customs, passengers will be on Level 3 of the South Terminal. To find ground transportation, take the elevator to Level 1. To find other airlines, take the elevator to Level 2. Parking garages can be accessed through the second level of the terminal.

Completing Federal Inspection Forms
If you have questions about completing your Federal inspection Forms, assistance in several languages is available.
Miami International Airport Lost and Found facility's location and hours of operation:

Location: Near the entrance to Concourse E, Level 2, of the terminal.
Hours: 8:00 a.m. – 6:00 p.m. daily (365 days a year)
Filing a Lost Item Report:

You may file a lost item report in person, by phone, or e-mail. You will need to provide the following information when filing a lost item report: Name , Address, Telephone Number, Date the item was last seen, Location where item was last seen, Complete description of the lost item (color, size, brand, etc.) and its contents, if any.
If you think the item was stolen, you also may want to file a stolen property report with the Miami-Dade Police Department by calling 305-876-7377. Items found in the airport terminal, parking garages or drive areas are stored securely in Lost and Found for 60 days before disposition. For items lost or left on an airplane, please contact your airline.

Retrieving Lost Items
Lost and Found’s staff will secure all found items and make every effort to research and locate potential owners. You may arrange for the return of items by:

On-site pickup: If you properly identify items, you may pick them up during Lost and Found’s regular hours of operation. We require a picture ID at time of pick up. You may pre-arrange an after-hours pick up by calling 305-876-7377 during Lost and Found’s regular hours of operation.
Federal Express: With approved credit card or a FedEx account, the Lost and Found Office can prepare items for shipment to you Monday - Friday.
U.S. Mail: The Lost and Found office can return small items via U.S. Mail.

Contact MIA’s Lost and Found at: Phone: (305) 876-7377; Mailing Address: Miami International Airport, MDAD Lost and Found Office, P.O. Box 025504 , Miami, FL 33102-5504
A full service post office is located on Concourse B, Level 4. Mailboxes and postage machines are also available at the Service Centers, located on Concourses C and G, Level 2.


MIA has a dual surface service animal relief area located at the arrival level at Concourse E. Additional service animal relief locations, including an upper level location, are schedule to be added in 2008. Information will be updated upon completion : Airline policies regarding pets vary widely and it is highly recommended that you contact the airline prior to making a reservation. Here are some helpful tips for traveling with pets:

Tips for Traveling with Pets:

· First, contact your airline to find out the rules and regulations they have on pet travel.
· Do not tranquilize your pet, as the effects of tranquilizers on animals at higher altitudes can be unpredictable.
· The Animal and Plant Health Inspection Service (APHIS) of the U.S. Department of Agriculture (USDA) has set up rules and regulations for the transportation of live animals, and your pet is required to be at least eight weeks old and fully weaned before traveling by air.
· Whenever possible, book a direct, nonstop flight and avoid holiday or weekend travel. Try to plan schedules that minimize temperature extremes.
· The kennel that you use must be sturdy, properly ventilated, and large enough for your pet to freely be able to stand, turn around and lie down.
· Get your pet comfortable with the kennel prior to flying; this reduces stress on your pet.
· Give your pet food and water within four hours before your flight. You will have to sign a certification of the time when you last offered food and water to your pet.
Give yourself plenty of time for check-in so there is no rushing and everything is done properly.
General Information is located in the lower-level, baggage claim area of the terminal. Maps, regional information, bus schedules, and brochures are available as well as a courtesy paging phone. Volunteer Hospitality Ambassadors are on duty during busy times to provide assistance. See also: Guest Services.