Milan Malpensa Airport (MXP) Guest Services and Help
Guest Services at Milan Malpensa MXP Airport
Information
1. Banco Informazioni - Terminals 1 & 2, Arrivals, land side; Terminal 1 - Partenze Imbarchi A & B; Partenze Registrazioni
2. Reception Sala Monteverdi - Terminal 1 - Partenze Imbarchi A satellite
3. Reception Sala VIP Club SEA - Terminal 1; Partenze Imbarchi B satellite
4. APCOA - Cassa Parcheggio P1 - Terminal 1, Airstation, Arrivals land side
5. Business Info Point - Terminal 1, Airstation, Arrivals land side.
6. Malpensa T1 - Aerostazione
7. Meeting Point Milano - Terminal 1, Airstaton, Arrivals landside
8. Promo Ter - Meeting Milano - Arrivals land side
9. Provincia di Varese - Info point in Terminal 1, Airstation Arrivals land side.
Listed below in alphabetical order are terminal services not itemized separately:
Airline Lounges:
Air France - Terminal 1, Airstation, Partenze Imbarchi A
Alitalia - Sala VIP Botticelli - Terminal 1, Airstation, Partenze Imbarchi A
Alialia - Sala VIP Caravaggio - Terminal 1, Airstation, Partenze Imbarchi A
Alitalia - Sala VIP Tiepolo - Terminal 1, Airstation, Partenze Imbarchi A
British Airways - Partenze Imbarchi A
British Airways - Terminal 1, Airstation, Partenze Imbarchi B
Costa Lounge - Terminal T2, Partenze Imbarchi D (remote)
Emirates - Terminal 1, Airstation, Partenze Imbarchi B
Eurofly - Terminal 2, Partenze Imbarchi D (remote)
JAL - Terminal 1, Airstation, Partenze Imbarchi B
Lufthansa - Sala VIP - Partenze Imbarchi
Lufthansa - Sala VIP Business - Terminal 1, Airstation, Partenze Imbarchi Av Lufthansa - Sala VIP Senator - Terminal 1, Airstation, Partenze Imbarchi A
Livingston - Terminal 2, Partenze Imbarchi D (remote)
Sala VIP Puccini - Termional 2, Partenze registration
Ukraine International - Terminal 1, Airstation, Partenze Imbarchi B
Beauty & Wellness:
Benessere e bellezza - Terminal 1, Airstation, Arrivals land side.
Dufry Last Minute - Terminal 1, Airstation, Partenze Imbarchi A & B satellites
Dufry Shops - Terminal 1, Airstation, Partenze Imbarchi A remote central
Duty Free Shops - Terminal 1 Airsaion, Partenze Imbarchi B, and Terminal 2, Partenze Imbarchi D remote
Pharmacy - Arrivals land side
La Playa Estetica Solarium - Arrivals land side
Stefanelli Parrucchieri - Partenze registrazioni.
Baby / Child Care:
1. Children Play Ground: Area tavoli Mycheff - Terminal 1, Airstation; Partenze Registrazioni
2. Nurseries: Terminal 1: Arrivals land side; Arrivals, Baggage Claims A&B; Partenze Imbarchi A&B; Partenze Registrazioni
Left Luggage & Wardrobe:
Terminal 1, Arrivals B, ground floor, pre-security. Open daily 6am-10pm. Tel: +39.02.58580298. Fees: € 3,50 - € 4 per piece, per day.
Meeting Points:
1. Accesso Imbarchi Schengen A - Terminal 1, Partenze Imbarchi A
2. Accesso Imbarchi non Schengen B - Terminal 1, Partenze Imbarchi A
3. Area meeting point - Terminal 1, Arrivals land side
4. Meeting points - Terminal 2- free access to external area
Tourist Information:
1. Welcome Desk - Milano:
Terminal 1, Arrivals B, Ground floor, pre-security. Open daily 8am-8pm. Tel: +39.02.58580080
Tourist information on Milan (Fair, entertainments, arts, sports), hotel reservation, rent a car with driver.
2. Welcome Desk - Provincia di Varese:
Terminal 1 Arrivals B, ground floor, pre-security. Open Mon-Sat 9am-1pm and 2pm-6pm. Tel: +39.02.58580506
Tourist information on the town of Varese, Lago Maggiore and the area near Malpensa.
3. Welcome Desk - Novara Promuove:
Terminal 1: Arrivals A, ground floor, pre-security. Open Mon-Sat 10am-7pm. Tel: +39.02.58580447
Tourist information on the town of Novara, Lago Maggiore and the area near Malpensa.
Travel Agency - Train & Bus Tickets:
Terminal 1:
(a) Airport 2000 at Arrivals B, ground floor, pre-security. Open daily 7am-midnight; Tel: +39.02.58581064.
Bus tickets to and from Malpensa, Trenitalia trains tickets to domestic and international destinations. Hotel reservation, flight insurance.
(b) Malpensa Express Train Ticketing Malpensa -Milano at Arrivals A, ground floor, pre-security. Open Mon-Sat 6:30am-9pm; Sun 6:30am-9:30pm. Tel: +39.02.58581241-2; at (at diff. times) Arrivals B, ground floor, pre-security; and first floor, railway station.
Terminal 2:
Airpullman viaggi at Arrivals, pre-security: - open Tue-Sat 12:30-8pm. Tel: +39.02.585832.02; or visit airpullman.com
Bus/Train tickets, prenotazioni hotel, polizze volo, vendita viaggi organizzati.
1. Banco Informazioni - Terminals 1 & 2, Arrivals, land side; Terminal 1 - Partenze Imbarchi A & B; Partenze Registrazioni
2. Reception Sala Monteverdi - Terminal 1 - Partenze Imbarchi A satellite
3. Reception Sala VIP Club SEA - Terminal 1; Partenze Imbarchi B satellite
4. APCOA - Cassa Parcheggio P1 - Terminal 1, Airstation, Arrivals land side
5. Business Info Point - Terminal 1, Airstation, Arrivals land side.
6. Malpensa T1 - Aerostazione
7. Meeting Point Milano - Terminal 1, Airstaton, Arrivals landside
8. Promo Ter - Meeting Milano - Arrivals land side
9. Provincia di Varese - Info point in Terminal 1, Airstation Arrivals land side.
Listed below in alphabetical order are terminal services not itemized separately:
Airline Lounges:
Air France - Terminal 1, Airstation, Partenze Imbarchi A
Alitalia - Sala VIP Botticelli - Terminal 1, Airstation, Partenze Imbarchi A
Alialia - Sala VIP Caravaggio - Terminal 1, Airstation, Partenze Imbarchi A
Alitalia - Sala VIP Tiepolo - Terminal 1, Airstation, Partenze Imbarchi A
British Airways - Partenze Imbarchi A
British Airways - Terminal 1, Airstation, Partenze Imbarchi B
Costa Lounge - Terminal T2, Partenze Imbarchi D (remote)
Emirates - Terminal 1, Airstation, Partenze Imbarchi B
Eurofly - Terminal 2, Partenze Imbarchi D (remote)
JAL - Terminal 1, Airstation, Partenze Imbarchi B
Lufthansa - Sala VIP - Partenze Imbarchi
Lufthansa - Sala VIP Business - Terminal 1, Airstation, Partenze Imbarchi Av Lufthansa - Sala VIP Senator - Terminal 1, Airstation, Partenze Imbarchi A
Livingston - Terminal 2, Partenze Imbarchi D (remote)
Sala VIP Puccini - Termional 2, Partenze registration
Ukraine International - Terminal 1, Airstation, Partenze Imbarchi B
Beauty & Wellness:
Benessere e bellezza - Terminal 1, Airstation, Arrivals land side.
Dufry Last Minute - Terminal 1, Airstation, Partenze Imbarchi A & B satellites
Dufry Shops - Terminal 1, Airstation, Partenze Imbarchi A remote central
Duty Free Shops - Terminal 1 Airsaion, Partenze Imbarchi B, and Terminal 2, Partenze Imbarchi D remote
Pharmacy - Arrivals land side
La Playa Estetica Solarium - Arrivals land side
Stefanelli Parrucchieri - Partenze registrazioni.
Baby / Child Care:
1. Children Play Ground: Area tavoli Mycheff - Terminal 1, Airstation; Partenze Registrazioni
2. Nurseries: Terminal 1: Arrivals land side; Arrivals, Baggage Claims A&B; Partenze Imbarchi A&B; Partenze Registrazioni
Left Luggage & Wardrobe:
Terminal 1, Arrivals B, ground floor, pre-security. Open daily 6am-10pm. Tel: +39.02.58580298. Fees: € 3,50 - € 4 per piece, per day.
Meeting Points:
1. Accesso Imbarchi Schengen A - Terminal 1, Partenze Imbarchi A
2. Accesso Imbarchi non Schengen B - Terminal 1, Partenze Imbarchi A
3. Area meeting point - Terminal 1, Arrivals land side
4. Meeting points - Terminal 2- free access to external area
Tourist Information:
1. Welcome Desk - Milano:
Terminal 1, Arrivals B, Ground floor, pre-security. Open daily 8am-8pm. Tel: +39.02.58580080
Tourist information on Milan (Fair, entertainments, arts, sports), hotel reservation, rent a car with driver.
2. Welcome Desk - Provincia di Varese:
Terminal 1 Arrivals B, ground floor, pre-security. Open Mon-Sat 9am-1pm and 2pm-6pm. Tel: +39.02.58580506
Tourist information on the town of Varese, Lago Maggiore and the area near Malpensa.
3. Welcome Desk - Novara Promuove:
Terminal 1: Arrivals A, ground floor, pre-security. Open Mon-Sat 10am-7pm. Tel: +39.02.58580447
Tourist information on the town of Novara, Lago Maggiore and the area near Malpensa.
Travel Agency - Train & Bus Tickets:
Terminal 1:
(a) Airport 2000 at Arrivals B, ground floor, pre-security. Open daily 7am-midnight; Tel: +39.02.58581064.
Bus tickets to and from Malpensa, Trenitalia trains tickets to domestic and international destinations. Hotel reservation, flight insurance.
(b) Malpensa Express Train Ticketing Malpensa -Milano at Arrivals A, ground floor, pre-security. Open Mon-Sat 6:30am-9pm; Sun 6:30am-9:30pm. Tel: +39.02.58581241-2; at (at diff. times) Arrivals B, ground floor, pre-security; and first floor, railway station.
Terminal 2:
Airpullman viaggi at Arrivals, pre-security: - open Tue-Sat 12:30-8pm. Tel: +39.02.585832.02; or visit airpullman.com
Bus/Train tickets, prenotazioni hotel, polizze volo, vendita viaggi organizzati.
International Travelers at Milan Malpensa MXP Airport
Transit desks:
Check-in Coincidenze - Malpensa T1 - Arrivals Baggage Claim A
Schengen - non Schengen - Linate - Arrivals Baggage Claim
Transit - Malpensa T1 - Aerostazione Partenze Imbarchi B
Transit Check-In Coincidenze - Malpensa T1 - Aerostazione, Arrivals Baggage Claim B
Transit Schengen - Malpensa T1 - Aerostazione, Arrivals Baggage Claim B
Transiti Schengen non Schengen - Arrivals Baggage Claim
Transit & Check-in - Malpensa T2 - Arrivals Baggage Claim
Transit non Schengen - Malpensa T1 - Aerostazione - Arrivals Baggage Claim
Transit Terminal 2 - Malpensa T1 - Aerostazione - Arrivals Baggage Claim
Check-in Coincidenze - Malpensa T1 - Arrivals Baggage Claim A
Schengen - non Schengen - Linate - Arrivals Baggage Claim
Transit - Malpensa T1 - Aerostazione Partenze Imbarchi B
Transit Check-In Coincidenze - Malpensa T1 - Aerostazione, Arrivals Baggage Claim B
Transit Schengen - Malpensa T1 - Aerostazione, Arrivals Baggage Claim B
Transiti Schengen non Schengen - Arrivals Baggage Claim
Transit & Check-in - Malpensa T2 - Arrivals Baggage Claim
Transit non Schengen - Malpensa T1 - Aerostazione - Arrivals Baggage Claim
Transit Terminal 2 - Malpensa T1 - Aerostazione - Arrivals Baggage Claim
Lost & Found at Milan Malpensa MXP Airport
If you lost an item in the airplane, contact your airline or its handling agent:
1. Air One - Arrivals baggage claim
2. ARE Handling - Terminal 1, Airstation, Arrivals, Baggage Claim A
3. ATA Handling - Arrivals Baggage Area;Terminal 1, Airstation, Arrivals, Baggage Claim A & B
4. Bagagli Smarriti - Terminal 2, Arrivals, Baggage Claim; Lost & Found: Terminal 1, Airstation, Arrivals, Baggage Claim B.
5. Ritiro bagagli smarriti - Terminal 1, Airstaton, Arrivals, land side.
6. SEA Handling - Arrivals, Baggage Claim; Terminal 1: Airstation, Arrivals, Baggage Claim A & B.
If you lost an item at one of the Terminals, contact the Information desk.
1. Air One - Arrivals baggage claim
2. ARE Handling - Terminal 1, Airstation, Arrivals, Baggage Claim A
3. ATA Handling - Arrivals Baggage Area;Terminal 1, Airstation, Arrivals, Baggage Claim A & B
4. Bagagli Smarriti - Terminal 2, Arrivals, Baggage Claim; Lost & Found: Terminal 1, Airstation, Arrivals, Baggage Claim B.
5. Ritiro bagagli smarriti - Terminal 1, Airstaton, Arrivals, land side.
6. SEA Handling - Arrivals, Baggage Claim; Terminal 1: Airstation, Arrivals, Baggage Claim A & B.
If you lost an item at one of the Terminals, contact the Information desk.
Mail Center / U.S. Post Office at Milan Malpensa MXP Airport
Post Office - Poste Italiane - is located at Terminal 1, Arrivals B, ground floor, pres-security. Open Mon-Fri 8:30am-7pm; Sat 8:30am-12:30pm. Tel: +39.02.58586601.
Pets / Animals at Milan Malpensa MXP Airport
Pets are not allowed at the airport unless they are working dogs or are in a safe kennel. Contact your airline as to their requirements. Contact the embassy of your destination if you plan to take your animal out of the country.
Smoking at Milan Malpensa MXP Airport
Smoking is not permitted at Malpensa Airport.


