• SJC Airport Contact
  1661 Airport Blvd
  San Jose, CA 95110
  Website for San Jose Mineta Airport: http://www.sjc.org/
  
  

• SJC Airport Overview
  Norman Y. Mineta San Jose International Airport (SJC) serves San Jose, Calif., the third largest city in the state located at the southern end of the San Francisco Bay Area. Mineta airport is named after Norman Y. Mineta, a San Jose native who has served as the city’s major, representative in Congress, and most recently Secretary of Commerce under President Bill Clinton and Secretary of Transportation under President George W. Bush. SJC airport has two terminals and an International Arrivals Facility. American and Southwest are located in Terminal A and all other airlines are located in Terminal C. There are 13 airlines serving SJC airport offering nonstop flights to over 40 destinations in the U.S., Canada and Mexico. San Jose airport has outgrown its current facilities and is embarking on a major airport improvement program to update terminal, roadway, airfield and parking facilities. The terminal component of the program will consolidate the two existing terminals into one large, centralized terminal with two concourses. San Jose Airport is known as the gateway to Silicon Valley. You might just see the next .com billionaire!

• Baggage Carts / Skycap
  Baggage Carts are available curbside for departures and in the Baggage Claim area. Baggage Cart rentals by SmartCarte cost $3.00 each 24 hour period. Skycap service is also available throughout the airport to persons needing special assistance.
  
  

• Baggage Claim
  Terminal A
  Baggage Claim Carousels are located at Ground Level in front of Parking Garage.
  
  Terminal C
  Baggage Claim Carousels are located at the front of the terminals.
  
  International Terminal
  U.S. Customs/Agriculture
  Arriving passengers must pass through customs upon leaving the terminal or moving on to connecting flights.
  
  

• Banking / ATM Services
  Terminal A
  ATM Machine - American Express (24 hrs., Gate A11)
  ATM Machine - Bank of the West (24 hrs., Gate A11)
  Change Machines (24 hrs., A4 & Baggage Claim)
  
  Terminal C
  ATM Machine - American Airlines Federal Credit Union (24 hrs., Baggage Claim)
  ATM Machine - Bank of the West (24 hrs., Near ticket counters)
  Change Machine (24 hrs., Near Frontier ticket counter)
  Foreign Currency Exchange (7am - 7pm, Near ticket counters)
  
  International Terminal
  ATM Machine (A1A, Baggage Claim)
  Foreign Currency Exchange (11am - 12:30pm, A1A)
  Foreign Currency Exchange (9:30am - 10:45pm, Baggage Claim)
  
  

• Business Services
  Neptune Internet Stations
  (24 hrs, Terminal A – All Gates, Terminal C - Gates C2 - C8)
  Neptune’s Internet stations provide private, high speed access. The cost is 25¢ per minute with a $3.00 minimum (12 minutes). Passengers can pay for the service using cash or credit (Visa, Master Card, American Express). Neptune also offers pre-paid cards which offer passengers a discounted rate for the purchase of blocks of Internet access time.
  
  Wayport’s High-Speed Wireless Internet Access (24 hrs, Throughout All Terminals)
  Using your very own laptop computer with wireless LAN card, you can enjoy a fast and reliable Internet connection while waiting for your flight. A fee of $6.95 will give you unlimited access from the time you log on until midnight the same day. For more options and information, visit Wayport’s website at www.wayport.net/wireless
  
  

• Concourses
  There is a Main Lobby Building and three Terminals – A, C and International.
  
  

• Emergency / Medical Services
  In an emergency, dial 911 from a courtesy phone, pay phone or cell phone.
  
  

• Flight Information Monitors
  Flight Information monitors are located throughout the terminal and concourses.
  
  

• Interfaith Chapel / Religious Options
  Interfaith Chaplaincy at San Jose International Airport
  Travelers now have the option to seek this type of support at San Jose International Airport (SJC) offered through the Interfaith Chaplaincy Program of Interfaith Services, Inc. This program is modeled after the International Association of Civil Aviation Chaplains now operating in 72 airports worldwide. The 12 volunteer chaplains and associates serving SJC have been trained in counseling and support services in the airport context. Each volunteer works three hour shifts and are also on-call. The chaplains are from varied religions and maintain a ""Ministry of Presence"" in both terminals while not promoting any particular religious tradition.
  
  Six chaplain corps volunteers have received emergency response training through the City of San Jose, Office of Emergency Services. This training includes incident stress debriefing, and cooperation with the standard emergency management system. The program was presented to Airport senior staff by Dr. Dwight L. Kintner, Chair of Interfaith Services, Inc. This program is a special project of Kiwanis International of Santa Clara County, Human and Spiritual Values Committee. ""Airport personnel have been receptive and supportive of the volunteer services provided by the chaplains,"" says Dr. Kintner. He adds, ""We’re here to provide services not only to travelers, but also Airport and airline employees.""
  
  An average of three to four significant contacts per shift are made by the chaplains. As they stroll through the terminals they have provided assistance to a security staff member who was under stress, a clerk at an auto rental desk with heart problems and a non-English speaking person in need of a wheelchair.""
  
  Their services are invaluable and San Jose International Airport is proud to have this program available,"" states Ralph Tonseth, director of aviation.
  
  Chaplain shift times are 9:30 A.M.-12:30 P.M. and 12:30 P.M.-3:30 P.M. for both terminals.
  
  For further information, please contact Dr. Dwight L. Kintner at (408) 779-4615 or Airport media relations at (408) 277-5366. Also, you can visit the Web site for the International Association of Civil Aviation Chaplains at www.ruralnet.net.au/~holloway
  
  

• International Travelers
  Arriving passengers must pass through customs upon leaving the International Terminal or moving on to connecting flights.
  
  

• Internet Access
  Internet Access
  Neptune Internet Stations
  (24 hrs, Terminal A – All Gates, Terminal C - Gates C2 - C8)
  Neptune’s Internet stations provide private, high speed access. The cost is 25¢ per minute with a $3.00 minimum (12 minutes). Passengers can pay for the service using cash or credit (Visa, Master Card, American Express). Neptune also offers pre-paid cards which offer passengers a discounted rate for the purchase of blocks of Internet access time.
  
  Wayport’s High-Speed Wireless Internet Access (24 hrs, Throughout All Terminals)
  Using your very own laptop computer with wireless LAN card, you can enjoy a fast and reliable Internet connection while waiting for your flight. A fee of $6.95 will give you unlimited access from the time you log on until midnight the same day. For more options and information, visit Wayport’s website at www.wayport.net/wireless
  
  

• Lost & Found
  Lost and Found (Mon - Fri: 7am - 6pm, 2nd Floor above main lobby)
  Contact the Lost and Found office at (408) 277-5419. For items lost during flight, contact the specific airline.
  
  

• Mail Center / U.S. Post Office
  Terminal A
  Federal Express Drop Box (Near Southwest Ticket Counter)
  Stamp Vending (Between Gates A8 and A9)
  US Mail Drop and Stamp Vending (Baggage Claim, near American Carousel)
  
  Terminal C
  Federal Express Drop Box (Baggage Claim)
  US Mail Drop and Stamp Vending (Baggage Claim)
  
  International Terminal
  No mail services in this terminal. Please refer to Terminal A.
  
  Main Terminal
  There is a Main Lobby Building and three Terminals – A, C and International.
  
  

• People With Special Needs / Persons With Disabilities
  Mineta San José International Airport offers a range of services throughout the Airport to assist disabled travelers or airport visitors. These services are designed to make the disabled traveler’s journey as comfortable and trouble free as possible.
  
  Taxi service:
  • Drivers from both Yellow Cab (services Terminal A and the International Arrivals Facility) and United Cab (services Terminal C), are trained to provide service to passengers in wheelchairs who are able to physically move themselves from the wheelchair to the cab. Call the cab company in advance to arrange for convenient pick-up curbside.
  • In addition, Yellow Cab has vans in its fleets that are wheelchair accessible. Yellow Cab recommends contacting them 24 hours in advance to arrange for a wheelchair accessible van.
  
  Wheelchairs or Sky Caps:
  • For wheelchair or porter service, please contact your airline in advance.
  • Sky Caps can provide a wheelchair to assist passengers with disabilities at terminal curbside during vehicle drop off and pick up.
  • Passengers may also request assistance from any available Sky Cap by dialing #55 from an Airport Courtesy Phone located throughout the terminals.
  
  Parking:
  • Parking for persons with disabilities is located in the Terminal A garage and Terminal C short-term lot. Vehicles displaying disabled placards may park in these areas for the same rate as long-term parking, $15 daily maximum.
  • Free wheelchair-accessible shuttle buses are available every 10 minutes in the long-term parking lot for transportation to and from the terminals.
  
  Security Checkpoints:
  • Individuals assisting passengers with disabilities are allowed beyond the screener checkpoints. These individuals may be required to present themselves at the airlines’ check-in desk and receive a ""pass"" allowing them to go through the screener checkpoint without a ticket.
  • Passengers with disabilities may receive assistance from airline personnel, who will escort them to the gate. Those needing help should make a request at the airline ticket counter.
  • Ticketed passengers with their own oxygen for use on the ground are allowed beyond the screener checkpoints with their oxygen canisters once the canisters have been thoroughly inspected.
  • All persons allowed beyond the screener checkpoints may be searched. This will usually be done through the use of a hand-held metal detector, whenever possible. Passengers may also be patted down during security screenings, and this is even more likely if the passenger uses a wheelchair and is unable to stand up. Private screenings remain an option for persons in wheelchairs.
  • Service animals, once inspected to ensure prohibited items are not concealed, are permitted on board an aircraft. Any backpack or sidepack that is carried on the animal will be manually inspected or put through the X-ray machines.
  • Assistive devices such as walking canes, once inspected to ensure prohibited items are not concealed, are permitted on board an aircraft. Assistive devices such as augmentative communication devices will go through the same kind of security screening process used for personal computers.
  • Syringes are permitted on board an aircraft once it is determined that the person has a documented medical need for the syringe.
  
  Text Telephones (TTYs):
  • TTYs - Telecommunications Device for the Deaf – are located throughout both terminals.
  
  

• Pets / Animals
  Animals are not permitted in the terminal at the Airport unless they are being used to assist disabled individuals, or are in proper pet carriers.
  
  

• Restrooms
  Restrooms are conveniently located throughout the terminal and concourses. All restrooms are equipped with stalls for disabled persons and infant diaper changing stations.
  
  

• Security
  For the latest Transportation Security Administration travel tips and prohibited items list click to the http://www.tsa.gov/public/
  
  

• Smoking
  Smoking is prohibited in the airport.
  
  

• Guest Services
  Airport Guest Services, Airport Information and Travelers Assistance
  
  Airport Information Booths
  Terminal A - (Mon-Sat:8am-9pm, Sun: 9am-9pm, Baggage Claim)
  Terminal C - (Mon-Sat:8am-9pm, Sun: 9am-9pm, Baggage Claim)
  
  Norman Y. Mineta San José International Airport
  1732 North First Street Suite 600
  San Jose, CA 95112
  Phone: 408-501-7600
  
  

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