San Jose Mineta (SJC) AirportMedical & Handicapped Help |
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- Emergency / Medical Services at San Jose Mineta SJC Airport
In an emergency, dial 911 from a courtesy phone, pay phone or cell phone.
- People With Special Needs / Persons With Disabilities at San Jose Mineta SJC Airport
Mineta San José International Airport offers a range of services throughout the Airport to assist disabled travelers or airport visitors. These services are designed to make the disabled traveler’s journey as comfortable and trouble free as possible.
Taxi service:
• Drivers from both Yellow Cab (services Terminal A and the International Arrivals Facility) and United Cab (services Terminal C), are trained to provide service to passengers in wheelchairs who are able to physically move themselves from the wheelchair to the cab. Call the cab company in advance to arrange for convenient pick-up curbside.
• In addition, Yellow Cab has vans in its fleets that are wheelchair accessible. Yellow Cab recommends contacting them 24 hours in advance to arrange for a wheelchair accessible van.
Wheelchairs or Sky Caps:
• For wheelchair or porter service, please contact your airline in advance.
• Sky Caps can provide a wheelchair to assist passengers with disabilities at terminal curbside during vehicle drop off and pick up.
• Passengers may also request assistance from any available Sky Cap by dialing #55 from an Airport Courtesy Phone located throughout the terminals.
Parking:
• Parking for persons with disabilities is located in the Terminal A garage and Terminal C short-term lot. Vehicles displaying disabled placards may park in these areas for the same rate as long-term parking, $15 daily maximum.
• Free wheelchair-accessible shuttle buses are available every 10 minutes in the long-term parking lot for transportation to and from the terminals.
Security Checkpoints:
• Individuals assisting passengers with disabilities are allowed beyond the screener checkpoints. These individuals may be required to present themselves at the airlines’ check-in desk and receive a ""pass"" allowing them to go through the screener checkpoint without a ticket.
• Passengers with disabilities may receive assistance from airline personnel, who will escort them to the gate. Those needing help should make a request at the airline ticket counter.
• Ticketed passengers with their own oxygen for use on the ground are allowed beyond the screener checkpoints with their oxygen canisters once the canisters have been thoroughly inspected.
• All persons allowed beyond the screener checkpoints may be searched. This will usually be done through the use of a hand-held metal detector, whenever possible. Passengers may also be patted down during security screenings, and this is even more likely if the passenger uses a wheelchair and is unable to stand up. Private screenings remain an option for persons in wheelchairs.
• Service animals, once inspected to ensure prohibited items are not concealed, are permitted on board an aircraft. Any backpack or sidepack that is carried on the animal will be manually inspected or put through the X-ray machines.
• Assistive devices such as walking canes, once inspected to ensure prohibited items are not concealed, are permitted on board an aircraft. Assistive devices such as augmentative communication devices will go through the same kind of security screening process used for personal computers.
• Syringes are permitted on board an aircraft once it is determined that the person has a documented medical need for the syringe.
Text Telephones (TTYs):
• TTYs - Telecommunications Device for the Deaf – are located throughout both terminals.
