San Jose Mineta (SJC) Airport

Guest Services and Help

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Airport Guest Services, Airport Information and Travelers Assistance

Airport Information Booths
Terminal A - (Mon-Sat:8am-9pm, Sun: 9am-9pm, Baggage Claim)
Terminal C - (Mon-Sat:8am-9pm, Sun: 9am-9pm, Baggage Claim)
Customer Services

Airport Information Booth (Mon-Sat:8am-9pm, Sun: 9am-9pm, Baggage Claim)
HOST Volunteer Program.

Bicycle Rack
Located outside of the Terminal A, short-term parking garage.

Chaplaincy (9:30am - 3:30pm)

Fax/Data Port (24 hrs., Throughout Terminal)

Hotel Information (24 hrs., Baggage Claim)

Insurance (Gate A11 & Information Booth)

Lost and Found (Mon - Fri: 7am - 6pm, Terminal C, 2nd Floor above main lobby)
Contact the Lost and Found office at (408) 277-5419. For items lost during flight, contact the specific airline.

Telephone - Courtesy (24 hrs., Throughout Terminal)

Telephone - Public (24 hrs., Throughout Terminal)

TTY - Telecommunications Device for the Deaf (24 hrs., Throughout Terminal)

USO (7:30am - 8pm, south of Terminal A parking garage)

The USO welcomes members of the U.S. Armed Forces, National Guard, reservists, and card-carrying veterans. Private area for nursing mothers.

Wheel Chair Assistance (Upon Request/ Sky Caps)
You should pre-arrange wheelchair assistance through your airline. You may also request assistance at the Airport from any available Sky Cap (Dial #55 from an Airport Courtesy Phone).


Arriving passengers must pass through customs upon leaving the International Terminal or moving on to connecting flights.


Lost and Found (Mon - Fri: 7am - 6pm, 2nd Floor above main lobby)
Contact the Lost and Found office at (408) 277-5419. For items lost during flight, contact the specific airline.


Terminal A
Federal Express Drop Box (Near Southwest Ticket Counter)
Stamp Vending (Between Gates A8 and A9)
US Mail Drop and Stamp Vending (Baggage Claim, near American Carousel)

Terminal C
Federal Express Drop Box (Baggage Claim)
US Mail Drop and Stamp Vending (Baggage Claim)

International Terminal
No mail services in this terminal. Please refer to Terminal A.

Main Terminal
There is a Main Lobby Building and three Terminals – A, C and International.


Animals are not permitted in the terminal at the Airport unless they are being used to assist disabled individuals, or are in proper pet carriers.

Airline policies regarding pets vary widely and it is highly recommended that you contact the airline prior to making a reservation. Here are some helpful tips for traveling with pets:

Tips for Traveling with Pets:

· First, contact your airline to find out the rules and regulations they have on pet travel.
· Do not tranquilize your pet, as the effects of tranquilizers on animals at higher altitudes can be unpredictable.
· The Animal and Plant Health Inspection Service (APHIS) of the U.S. Department of Agriculture (USDA) has set up rules and regulations for the transportation of live animals, and your pet is required to be at least eight weeks old and fully weaned before traveling by air.
· Whenever possible, book a direct, nonstop flight and avoid holiday or weekend travel. Try to plan schedules that minimize temperature extremes.
· The kennel that you use must be sturdy, properly ventilated, and large enough for your pet to freely be able to stand, turn around and lie down.
· Get your pet comfortable with the kennel prior to flying; this reduces stress on your pet.
· Give your pet food and water within four hours before your flight. You will have to sign a certification of the time when you last offered food and water to your pet.
Give yourself plenty of time for check-in so there is no rushing and everything is done properly.
Smoking is prohibited in the airport.