Minneapolis-St Paul (MSP) Airport

Guest Services and Help

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Airport Guest Services at MSP Airport are itemized below

Airport Information - dial 201 from any black courtesy telephones throughut the terminal, or call 612-726-5555 between 8 am and 10 pm.

Courtesy Phone Boards - give you direct connections to: area hotels and motels; rental car companies, etc. Location: Baggage Claim Level and in Ground Transportation Atrium, directly above Tram Level Information Booth.

Paging: Call 201 at courtesy phones, or 612-726-5555; or go to Humphrey Terminal Information Booth, Level 1, between doors 3 and 4.

Arcades - at Lindbergh Terminal: near gates C1, F8, G7, G14, G17, G19; at Humphrey Terminal: Level 2, across from Gate H5.

Barber Shop - at Lindbergh Terminal: full-service hair salon, includes massage. Tel. 612-725-2465

DVD Rentals - at Lindbergh Terminal, main shopping/dining area, beyond security at InMotion Entertainment. Tel: 612-727-3099

Lockers - in secure area of airport. Dimenions: approx. 23 x 15 x 35 inches, about the size of most carry-on luggage. Lockers sport fingerprint technology for your security. Lockers are intended for 24-hr storage or less, and are emptied by Smarte Carte after 24 hrs. Location:
(a) Lindbergh Terminal: inside security checkpoint 4; near gates C2 and C6; atConcourse C Service Center near gate C21; at entrance to Concourse E; at Service center on Concourse E; at entrance to Concourse F and near gate F9.
(b) Humphrey Terminal: Level 2, inside secure area across from gate H5.

Family Room - Lindbergh Terminal, near entrance to Concourse E. It offers a place for nursing, diaper changing and play. Across from the Family Room is a companion care restroom.

Nursing Mothers Room - At the Lindbergh Terminal, C concourse, there is a private room available for mothers needing to nurse a baby or express breast milk. The room is kept locked. For access, go to the Travelers Assistance desk across from Gate C12. An assistant will show you to the room and unlock it. The room is at the north end of the concourse connector, above the C rotunda, near the elevators. Its location is marked by an icon.

Children's Play Areas: - The Minneapolis-St. Paul Airport has 2 play areas - on Concourse C of the Lindbergh Terminal and on the second floor of the Humphrey Terminal. Each of the 1,000 square-foot play areas offer a great photo opportunity for families. Admission is free for all visitors and their children.

Armed Forces Service Center - Located on the Skyway Level of the Lindbergh Terminal, above Door 1 of the Ticketing Lobby, the Armed Forces Service Center is an "all free" stop for active-duty military personnel, their dependents, activated reservists, or national guardsmen. The center also serves active-duty Department of Defense and PHS employees on travel orders, as well as other members of the uniformed services on active duty. A dedicated volunteer staff operates the Armed Forces Service Center around the clock, including weekends and holidays. The center offers:

·a lounge area with comfortable leather furniture, a large modern kitchen with two microwaves, and a commercial coffee machine
·a large color television with various satellite channels
·a donated Sprint cell phone for domestic long distance calls
·2 computers with wireless high speed Internet access
·a print/fax/scan/copy machine
·sandwiches, pastries, chips, cereals, soups, hot and cold beverages, and bottled water
·separate bunkrooms for men and women. The men's bunkroom sleeps 20, while the women's sleeps six and includes a crib and nursing chair
·a bathroom with a changing table and various toiletry supplies
·children's toys, games, playing cards and two small TV/radios
·Paperback books, stationery, stamps, sewing kits, iron and ironing board
·supervised storage of luggage, and bunk wake-up service

The Armed Forces Service Center is unique to Minnesota. It is not affiliated with the USO. It is a non-profit organization; the center relies for funding on various veterans organizations and their auxiliaries, private businesses, and individuals.

Meeter/Greeter Centers
This Center, located in the Lindbergh Terminal's Baggage Claim Level, can be leased from the airport to provide a centralized area for a group of people meeting and receiving further instruction/information prior to heading to their next destination. The centers are especially helpful to organizations greeting conference/convention participants. The Center includes greeting booths with electronic signboards, skirted tables and chairs, and directional sign stanchions/easels. More information – including price breakdowns -- can be found in the airport's Guidelines for Meeter/Greeter Centers and Signage. To reserve a Meeter/Greeter Center, call Debbie Piwoschuk in the Airport Director's Office at (612) 725-6464
Both the Lindbergh Terminal and the Hubert H. Humphrey Terminal (Level 2, near exit) provide service for international flights, U.S. Customs and U.S. Immigration and Naturalization.
MSP's Lost and Found office is located on the Lindbergh Terminal's Mezzanine Level, one floor up from the Ticketing Lobby, across from security checkpoint 5.

Office Hours:
Monday through Friday 8:00 am - 6:00 pm. Weekends and Holidays closed. Phone: 612-726-5141
After Hours: Call 612-726-5141 and leave message. Calls will be returned the next business day.
Items lost in aircraft or gate areas, contact the airline directly.
Items lost at the Humphrey Terminal are sent to the Lindbergh Terminal office.
Items left at security checkpoint, contact the Transporation Security Administration at 612-725-3998.

US Postal Service mail stations and stamp machines are located throughout the Lindbergh terminal, and on the front sidewalk near door 1 at Humphrey Terminal.
All pets must be kenneled while in the terminal building.

The Pet exercise and relief area is in the rocky area outside Door 1 on Baggage Claim Level.
Both Lindbergh and Humphrey Terminals are smoke-free facilities. Smoking must take place outdoors. (a) Lindbergh Terminal: smoking shelters are outside Doors 1, 3 and 6 on the Ticketing Level. Smoking also allowed outside on Baggage Claim Level and in parking ramps; (b) Humphrey Terminal: at curbside at least 30 feet from any door and in parking ramps.
General Information is located in the lower-level, baggage claim area of the terminal. Maps, regional information, bus schedules, and brochures are available as well as a courtesy paging phone. Volunteer Hospitality Ambassadors are on duty during busy times to provide assistance.

Travelers Assistance
Travelers Assistance, a program of the Airport Foundation MSP, is one of the airport's most visible resources for travelers and airport visitors. Information booths, located at strategic points throughout the terminals, are staffed by hundreds of volunteers dedicated to providing quality information and services to thousands of travelers daily. One million are served annually. In addition to providing airport, airline and tourism information, Travelers Assistance offers:
·An interpreter service for international travelers
·Special help to disabled and elderly individuals
·A comfortable waiting area for people with special needs
·Infant supplies in times of emergency
·Oxygen delivery services within the airport.
The Travelers Assistance central office is located near the entrance to Concourse D and is open most days from 8:00 a.m. to 8:00 p.m. It is closed on several holidays. Phone: 612-726-5500, FAX: 612-726-5236