Information:
Customer Service Information Counters are located in the Ticketing Concourse, Departure Lounge, Ground Transportation Hall and Arrivals Public Area. Tel: (876) 952-3124/2712

Other services in alphabetical order, listed not separately at this site:

Baby Changing Facilities:
Available in all restrooms in the Ticketing & Departure Concourse.

Baggage Display Monitors:
are located in the Customs Hall.

Hotel Hospitality Lounges:
Located in the Ground Transportation Hall. They provide ground transportation and other services for their guests:
1. Couples Tel:(876) 940-6377
2. Half Moon Tel: (876) 979-7354
3. Holiday Inn Tel:( 876) 953-2848/9
4. Ritz Carlton Tel: (876) 979-0893
5. Sandals Tel: (876) 979-1063
6. San Soucci Tel: (876) 940-7578
7. Superclubs Tel: (876) 952-1396

Lounges:
1. Air Jamaica’s Lounge for departing Business Class passengers: Mezzanine floor between Gates 5 and 6.Tel: (876) 940-9400
2. American Airlines Lounge for departing Business Class passengers: on the south end of the Mezzanine floor.Tel: (876) 971-7379
3. Club Manteca--operated by MBJ Airports Ltd, this lounge is leased by various airlines. Tel: (876) 952-3943
4. VIP Lounge--operated by MBJ Airports Ltd. on behalf of the Government of Jamaica.Tel: (876) 952-3943

Paging Services:
Offered by the Jamaica Tourist Board located in the Immigration Hall (876) 952-2462/3009 and at the Information Desks in the Departure Lounge and Arrivals Lobby Tel: (876) 952-3124/2712.

Video Games: Located at the Duty Free Electronics Store located in the Departure Lounge.

Immigration:
Complete the Immigration Form while on the airplane. Write legibly and keep all related travel documents together. Customer Service Agents are available to assist you on arrival. You are required to present the following documents to the Immigration Officers: Immigration Form; Customs Declaration Form; a valid Passport; and Return Ticket (non-residents only).

Passport requirements for US travelers:
All travelers between the United States and the Caribbean (including Jamaica) will be required to have a valid passport for travel. The new Western Hemisphere Travel Initiative mandated by the United States Department of Homeland Security requires that all U.S. citizens and foreign nationals, traveling by air or sea must provide a valid passport to enter or re-enter the United States.
US nationals are encouraged to begin the passport application process as soon as possible. Passport processing takes approximately eight weeks.

For more information visit the U.S. Department of State website at http://travel.state.gov/passport
For information on traveling to Jamaica, visit www.visitjamaica.com. Jamaican Immigration can also be contacted at sia@mns.gov.jm or (876) 952-5645.

Customs:
Items for declaration should be accompanied by an invoice and should be listed on the Customs Declaration Form.
Members of the same family may use one form (i.e. mother, father and their children under 18 years old).
Passengers over 18 years are required to complete their own Declaration Forms.
Passengers are required to present their passport, along with the Customs Declaration Form and relevant receipts, for processing.
Payment of duties if any may be made using cash, VISA or MasterCard credit cards or certified cheques as well as Multi-Link (debit and credit) cards.

For more information visit http://www.jacustoms.gov.jm/customs/visitors.htm, or call:
Main Terminal (Passenger Control) Tel: +1- 876 - 952 - 2469 or +1- 876 - 952 - 0079; Fax: +1- 876 - 979 - 9578

If you lost an item on the airplane, contact your airline.

If you lost an item at the Airport contact the Security Center located in the Arrivals Public Area. Tel: (876) 971-2726

Postal Services
Available at Extra Extra (including Post Boxes) located in the Ticketing Concourse. Tel:(876) 971-8872
Stamps can also be purchased from all the book stores located in the Departure Lounge. There are no post boxes located beyond security.

Pets are not permited at the Airport unless they are working dogs or are in a safe kennel. Contact your airline as to their requirements.

Smoking is not permitted at the Airport; however a Smoking Lounge is located at the upper level of the Departure Lounge. Tel:(876) 940-1545