Montreal Dorval (YUL) AirportMedical & Handicapped Help |
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- Emergency / Medical Services at Montreal Dorval YUL Airport
In the event of an emergency at Montréal–Trudeau airport:
Whether a medical emergency, accident, theft, suspicious package or any other unusual situation, do not hesitate to call on us for assistance. Press the emergency button located on all public telephones or dial 514-420-5000 or contact a member of the Airport Patrol or any Aéroports de Montréal customer service representative.
- People With Special Needs / Persons With Disabilities at Montreal Dorval YUL Airport
PERSONS WITH DISABILITIES AT YUL AIRPORT:
As per Air Travel Accessibility Regulations, air carriers must, on request, provide people with disabilities with assistance from the check-in counter (departure) to the general public area (arrival).
Aéroports de Montréal is committed to provide airport facilities adapted to the needs of people with disabilities or reduced mobility:
Parking (see also "Parking")
* People with limited mobility with a valid certificate attesting to this fact and needing adapted parking can use the ProxiParc (multi-level) facility located near the terminal at the weekly rate charged for the EconoParc budget lot.
* Parking spots for people with limited mobility are available in the EconoParc facility. Please note that the shuttle service between this lot and the terminal is unable to provide transportation for wheelchair users.
Terminal
* The terminal entrances on the arrivals level are equipped with oversized revolving doors with slow-motion buttons.
* There are access ramps, elevators and moving sidewalks available to facilitate movement inside the terminal.
* Information counters, check-in counters, self-service check-in kiosks, public pay telephones and automated teller machines (ATMs) are accessible to wheelchair users.
* All washrooms feature doorless entrances and are equipped with toilet stalls adapted for use by people with limited mobility.
* In the international and transborder jetties, single-occupant unisex washrooms equipped with hands-free faucets are accessible to people in wheelchairs. Please note that they are also equipped with an emergency call button.
* Wheelchair-accessible drinking water fountains are also available.
* The use of carpeting in the terminal has been minimized to facilitate wheelchair movement.
At departure and arrival
* One line at each pre-boarding screening checkpoint is reserved for people with limited mobility accompanied by an airline passenger agent.
* In the international and transborder jetties, passengers with reduced mobility can have access to a transportation service using electric carts, from the security checkpoint to the boarding gate (departures level) and from the arrival gate to the Canada Customs hall (arrivals level).
* Reserved seating is available in boarding gate waiting rooms.
* When an aircraft is parked far from the terminal, passenger transfer vehicles are available to transport people with limited mobility between the plane and terminal. Arrangements must be made by the carrier.
* There is a line for use by people with limited mobility in the Canada Customs hall near the line for airline crews.
* Adapted taxis are available between 7 a.m. in the morning and 2 a.m. at night upon request to the dispatcher at your arrival. Outside the above mentioned hours, it is imperative that you advise your airline who will contact our dispatcher.
Commercial services
* Public pay telephones (except TTY phones) are equipped with a button that directly contacts ADM’s call centre for any request involving an emergency. * Wheelchair users can enter all shops and restaurants in the terminal. * Bars and VIP lounges have lowered sections for wheelchair users. * Every bank of public pay telephones has at least one telephone configured for access by people in wheelchairs. Hearing disabled * TTY telephones (identified with the TTY pictogram) are available at every bank of public telephones in the terminal and boarding areas. * All pay telephones in the terminal are equipped with an adjustable volume control and a flux coil to assist hearing-aid users. * Visual fire alarms (strobes) are located in public areas.
