Montreal Trudeau Airport (YUL) Guest Services and Help

For items lost at the check-in counter, at the departure gate area or onboard the airplane, contact your airline.

For items lost inside the passenger terminal, contact the Lost & Found office located in the pre-security, Arrivals area - at the Cloakroom, or call  (514) 633-3029.

Pets are allowed in the terminal as long as they are in a cage or on a leash. If you are travelling with your pet, please ask your airline before you leave about the options available to you, the type of cage to use, how to prepare your pet, restrictions and applicable fees, etc. In most cases, this information is provided on your carrier’s website. If your pet travels as cargo, you must pick it up from your airline’s cargo services area.

In accordance with the regulations currently in effect, the Montréal–Trudeau terminal offers a non-smoking environment. Smoking is strictly prohibited throughout the terminal as well as on the apron. Nevertheless there are smoking areas in front of the terminal.