Munich (MUC) AirportMedical & Handicapped Help |
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- Emergency / Medical Services at Munich MUC Airport
MediCare Munich Airport Medical Center
"AirportClinic M" offers an innovative medical full-service concept: Renowned specialists, state-of-the-art medical technology and individual care of the highest quality: The following practice areas are represented at the Airport's Medical Center:
Gynecology, General Dentistry, Opthalmogy, Orthopedics, Orthodontry, Physical Therapy, Holistic Practice for Women, Internal Medicine, Smiley's Eye Clinic, and a Radiology and Diagnostic Center.
Address:
MediCare Munich Airport Medical Center GmbH
Terminal 1, Module E (Level 03)
Terminalstraße West
85356 Munich-Airport
e-mail: info@airportclinic-m.de
PHARMACY:
Metropolitan Pharmacy at terminal 2, level 04 and 05 and
Metropolitan Pharmacy at the central area/MAC, level 03 offers all types of medicines. It also has 3 departments, MET BEAUTY for skin-care make-up, MET TRAVEL from autan to ohropax and MET VITAL - prevention and wellness.
- People With Special Needs / Persons With Disabilities at Munich MUC Airport
1. All Departure areas have Information desks. Its staff will provide assistance if you need it.
2. IN PREPARATION OF YOUR TRIP: Notify your airline* or travel agent at flight booking, or at least 48 hrs prior to your flight departure, of the type of assistance you will require and as to the degree of your impairment, so that the information can timely be passed on to the Munich Airport where staff can arrange for the assistance you need. On your departure day, head to your airline's check-in desk by following the signs at the airport. Do not hesitate to call upon the staff situated at the information desks for any concerns you may have.
* Lufthansa has special services for passengers with disabilities - tel: (0180) 583 84 26
3. Porters and Carts to assist you with the luggage are available. Details at "Carts & Skycaps".
4. Cardiac pacemakers: On request, security can be conducted without metal-detector wands. Please notify staff on site.
5. Pharmacy: In the Central Area (level 03); and in Terminal 2 (levels 04 and 05, post-security.
6. TERMINAL 1 SERVICES:
Blind or Visually Impaired Persons:
Information in Braille - The main information desk in the Central Area (level 03) has an information board in Braille with an overview of the airport layout to help blind and visually impaired passengers find their way.
Tactile floor markings are in place to help blind and visually impaired passengers find their way at the airport. The markings lead from the S-Bahn rail platform on level 02 to an elevator up to level 03, and from here to the main information desk in the Central Area, as well as to disabled washrooms next to the Airbräu restaurant.
Medical center - at Arrival Area E (Level 03).
Doctors and paramedics are available to help you 24 hours a day. Tel.: (089) 975 -6 33 44
Restrooms with Wheelchair Access - at Central Area (level 03 and 04); public area (level 03 only); arrival & departures areas (levels 04 and 05)
Telephone typewriters (TTY/TDD) - at the main information desk in the Central Area (level 03) AND the Medical Center, arrival area E, level 03
Airline counters - in departure areas A through D, Hall F, and the Central Area (Z). Staff will arrange for help for passengers with prior assistance request until departure.
Wheelchairs can be loaned at information desks in the departure areas and at the main information desk in the Central Area.
Self check-in - Numerous airlines have check-in machines in Terminal 1’s departure areas A - D and in the Central Area.
7. TERMINAL 2 SERVICES: - The Terminal complies with all disability access regulations.
Lufthansa special needs desk: Go to the wheelchair-friendly special needs desk #445 in the central check-in hall (level 04), where staff are on hand to attend to your needs and to coordinate assistance.
Wheelchairs are available at the information desk and near the special needs desk (445) on level 04.
Restrooms with Wheelchair access: In the Central Area and the departure and arrival areas at levels 03, 04 and 05
Lufthansa has check-in machines at levels 03 and 04 where passengers can check themselves in.
Tactile guidance system for the blind or visually impaired:
A system with floor markings is in place to help blind and visually impaired passengers find their way. The markings lead from one of the four München Airport Center entrances (level 03) to an elevator that accesses level 04.
TRANSPORTATION and PARKING:
1. Trains on rapid transit (S-Bahn) rail lines S1 and S8 terminate in the airport’s Central Area (level 02). Escalators and wheelchair-friendly elevators take you up to the ground floor (level 03). Access to Terminal 1 is via the Central Area; access to Terminal 2 is via the München Airport Center (MAC) Forum.
A tactile guidance system consisting of floor marking leads from the rail platform on level 02 to the elevator, which takes you up to level 03, and from here to the main information desk in the Central Area. The floor markings also show the way to disabled washrooms next to the Airbräu restaurant. At the information desk there is an information board in Braille with an overview of the airport.
If you go from the rail platform to Terminal 2 via the MAC Forum, tactile floor markings lead you from one of the four entrances to Terminal 2 (on level 03) to an elevator, which takes you up to level 04, and from there to desk 445 in the central check-in hall, which is for passengers with special needs.
A raised relief board with information in Braille at the entryway describes the way to desk 445.
2. The airport-city bus (from Munich Central Station to the airport) and all scheduled bus services stop directly in front of the Central Area (level 03), at Terminal 1 areas A and D (street level), and Terminal 2’s north curbside (level 04).
At Terminal 2’s north bus and taxi curbside, you can find the tactile guidance system at level 04 at the middle entrance of the three entrances to the building. The guidance system leads you to desk 445 for passengers with special needs. The entryway at level 04 also has an information board in Braille describing the way to desk 445.
3. If you arrive at the airport by car or taxi, you can disembark at the curbside right in front of Terminal 1’s arrival and departure areas (street level). At Terminal 2, the south curbside is for private cars and the north curbside is for taxis. HON, first-class and businessclass passengers may use the priority check-in at Terminal 2’s south curbside.
4. Parking close to the terminals: Underground and multistory parking garages are located across from Terminal 1. At level 03, next to the elevators, these garages have specially designated parking spaces for disabled people. If you are flying from Terminal 2, you may park in the short stay garage P20 on the south access road. Levels 03 and 05 in the north wing have reserved parking spaces for people with disabilities.
Reduced parking fees: If you have a disabled ID card (“aG”, “H” or “BI”), you can claim a 50% discount on our parking fees at the parking office (level 03 Central Area). Alternatively, you can call an airport service employee on the intercom at any of the parking pay stations who will collect your discounted parking fee.
5. At the terminal/Check-in services: Once you arrive at the airport, go to your airline’s check-in desk in Terminal 1 or desk 445, the special needs desk in Terminal 2’s check-in hall. Staff there will arrange your care through until departure.
6. The markings continue to Lufthansa’s special needs desk (445) in the central check-in hall. A second tactile guidance system leads from one of the entrances near the taxi rank and bus stop area (level 04) to the special needs desk.
7. The stairs are designed to be disabled-friendly; the top and bottom steps are marked with visual identifiers. Stair handrails are marked.
