Nashville (BNA) Airport

Guest Services and Help

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1. Airport Services:

The Information Centeris located at the center of the Baggage Claim Level. It provides customer paging, including visual paging for the hearing impaired, language assistance, information and passenger guidance. Tel: 615-275-2098

Children's Entertainment:
a. Flights of Fantasy Sculpture: located outside the ground transportation level entrance.
b. Airfield Observation Area located inside the airport: rocking chairs assist viewing between A/B & C/D checkpoints.
c. Children's Play Area: Play tables are located between the A/B and C/D checkpoints, and are accessible after passenger screening.

Escalators: For arriving passengers, down escalators to Baggage Level are located to the left or right after exiting through Checkpoints. From Baggage Level, down escalators are located in front of and to the left and right of the Welcome Center. For departing passengers, up escalators are located on the Ground Transportation Level.

Notary Service is available (free) at the Information Center, the Baggage Claim Level. (Wright Travel also has notary services at $30 Mon-Fri 6am-2pm.)

Opryland Desk: Located on the Ground Transportation Level behind the escalator. You may confirm or make reservations and/or request various services.

Paging: Assistance at Information Center, located on Baggage Claim Level and Courtesy Phones throughout concourses. If you need to page an individual, you may stop by the Information Center or pick up a Courtesy Phone located throughout the terminal and call 615-275-2098.
Page Answering: Go to nearest beige courtesy phone located on walls throughout terminal and call Information Center at 275-1675. (Number is also posted at phone.)

TDD Telecommunications Devices for the Deaf (TDD) and the hard of hearing are located on Baggage Level on the end wall nearest American baggage belts; Ticketing Level left of the third entrance door and across from Southwest ticket counter; Concourse A; Concourse B before Gate 6; Concourse C to the left of C-10; across the D-8 side wall; side wall by baggage claim.

>b>2. Concession Services

Massage Bar: Ticketing Level on C Concourse, Gate C-14; Open Mon-Fri 8am-8pm; Sat 8am-4pm; Sun 12 noon-8pm. No appointment necessary. Massage chairs are located before A/B and C/D checkpoints and on B Concourse.

Nail Salon: Nashville Nails (manicure and pedicure services) is located in Concourse C close to Gate C-15

Shoeshine: The airport shoeshine specialists are available after the security checkpoint beside Gate B-1 and Gate C-4. Tel: 615-275-1933
U.S. Department of Agriculture (615)781-5476
U.S Customs Inspection Services (615)736-5861
U.S. Immigration & Naturalization Service (615)275-1903
Passport Information (615)275-8777
For lost and found items, please call (615) 275-1674 or (615) 275-1675 or contact Information Center which is located on the baggage claim level. Items are kept for 30 days from the date the item was found.
There is a mailbox and stamp machine located on the Baggage , and Ticketing Levels between escalators. And on the Ground Transportation Level at terminal entrance.
Airline policies regarding pets vary widely and it is highly recommended that you contact the airline prior to making a reservation. Here are some helpful tips for traveling with pets:

Tips for Traveling with Pets:

· First, contact your airline to find out the rules and regulations they have on pet travel.
· Do not tranquilize your pet, as the effects of tranquilizers on animals at higher altitudes can be unpredictable.
· The Animal and Plant Health Inspection Service (APHIS) of the U.S. Department of Agriculture (USDA) has set up rules and regulations for the transportation of live animals, and your pet is required to be at least eight weeks old and fully weaned before traveling by air.
· Whenever possible, book a direct, nonstop flight and avoid holiday or weekend travel. Try to plan schedules that minimize temperature extremes.
· The kennel that you use must be sturdy, properly ventilated, and large enough for your pet to freely be able to stand, turn around and lie down.
· Get your pet comfortable with the kennel prior to flying; this reduces stress on your pet.
· Give your pet food and water within four hours before your flight. You will have to sign a certification of the time when you last offered food and water to your pet.
· Give yourself plenty of time for check-in so there is no rushing and everything is done properly
Smoking is only permitted in designated areas outside the terminal building on all three levels.
Travel Assistant is available at Information Center on baggage claim level. Use Courtesy Phones which are located throughout the airport and dial 615-275-2098.