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Guest Services at Nashville BNA Airport

Other Services offered at Nashville BNA Airport:

The Information Centeris located at the center of the Baggage Claim Level. It provides customer paging, including visual paging for the hearing impaired, language assistance, information and passenger guidance. Tel: 615-275-1675

Children's Entertainment:
a. Flights of Fantasy Sculpture: located outside the ground transportation level entrance.
b. Airfield Observation Area located inside the airport: rocking chairs assist viewing between A/B & C/D checkpoints.
c. Children's Play Areas are located in the gate areas.
Escalators: For arriving passengers, down escalators to Baggage Level are located to the left or right after exiting through Checkpoints. From Baggage Level, down escalators are located in front of and to the left and right of the Welcome Center.
For departing passengers, up escalators are located on the Ground Transportation Level.
Notary Service is available (free) at the Information Center, the Baggage Claim Level. (Wright Travel also has notary services at a fee)
Opryland Desk: Located on the Ground Transportation Level behind the escalator. You may confirm or make reservations and/or request various services.
Paging: Assistance at Information Center, located on Baggage Claim Level and Courtesy Phones throughout concourses. If you need to page an individual, you may stop by the Information Center or pick up a Courtesy Phone located throughout the terminal and call 615-275-2098.
Page Answering: Go to nearest beige courtesy phone located on walls throughout terminal and call Information Center at 275-1675. (Number is also posted at phone.)




International Travelers at Nashville BNA Airport

All international arrivals - with the exception of those who went through U.S. Customs clearance at participating airports - need to go through passport control, pick up their bags and go with them through Customs clearance .  If they continue their journey  they need to re-check-in their bags where indicated, before proceeding to to their connecting flight's gate.  For Terminal and /or Concourse connections, please refer to 'Terminal Map' page.

NOTE: Prior to departure make sure that your original airline will transfer bags to your connecting flight - if not, you need, after customs clearance, take them to your connecting terminal and  check them in at your connecting airline counter before proceeding to your gate.

Lost & Found at Nashville BNA Airport

1. If you lost an item at BNA in the gate area or onboard your airplane, contact your airline.
2. If you lost an item at the TSA security checkpoint, call 615-354-6733.
3. If you lost an item anywhere else in airport, call 615-275-1675.  If you lost an item and you are still in the airport, go to the Information Center to contact the Lost & Found Office. Items are kept for 30 days from the date item found. 

Mail Center / U.S. Post Office at Nashville BNA Airport

UPS box at BNA's Baggage Claim Level, center, and across from Delta Ticket Counter.
FedEx  box across from Information Center desk on baggage claim level.
Postage stamps are available at Fifth Third Bank ATM (near gate B10, near gate C14, at baggae clim level across from carousel 7.

Pets / Animals at Nashville BNA Airport

Airline policies regarding pets vary widely and it is highly recommended that you contact the airline prior to making a reservation. Here are some helpful tips for traveling with pets:

Tips for Traveling with Pets:

· First, contact your airline to find out the rules and regulations they have on pet travel.
· Do not tranquilize your pet, as the effects of tranquilizers on animals at higher altitudes can be unpredictable.
· The Animal and Plant Health Inspection Service (APHIS) of the U.S. Department of Agriculture (USDA) has set up rules and regulations for the transportation of live animals, and your pet is required to be at least eight weeks old and fully weaned before traveling by air.
· Whenever possible, book a direct, nonstop flight and avoid holiday or weekend travel. Try to plan schedules that minimize temperature extremes.
· The kennel that you use must be sturdy, properly ventilated, and large enough for your pet to freely be able to stand, turn around and lie down.
· Get your pet comfortable with the kennel prior to flying; this reduces stress on your pet.
· Give your pet food and water within four hours before your flight. You will have to sign a certification of the time when you last offered food and water to your pet.
· Give yourself plenty of time for check-in so there is no rushing and everything is done properly

Smoking at Nashville BNA Airport

Smoking is only permitted in: (a) Designated areas outside of the terminal facilities on all three levels of the terminal, and (b) Graycliff Boutique & Lounge (with purchase), located on Concourse B, near Gate B-10, and on Concourse C, near Gate C-10.




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