For medical emergencies, trained emergency medical technicians are available 24 hours per day. Please call the police emergency number 21 from any airport direct dial phone or 1-(973) 961-6230 for on-airport assistance. Airport phones are available at various locations.

Passengers in need of special help need to follow these steps:
1. Please contact your airline or travel agent for special needs you may have. Contact your airline 24 hours in advance for departing information.
2. Please call (718) 596-8585 or (718) 596-8273 for public transportation information. Please make reservation 24 hours in advance.
3. Accessible services (Drinking Fountains, restrooms, pet relief areas, car rental, phones, Plane mates) are available at the airport, for Autolink Service, please contact your airline. 
4. Free AirTrain provides a quick, easy and reliable traveling between the terminals and the parking lot.