Airport Guest Services, Airport Information and Travelers Assistance
An EWR Airport Information booth and Travelers Assistance are located in each of the terminals. For more information, contact Airport Information at 973-961-6000.

Traveler's AidTraveler's Aid

1. Hotels and Spas:
The Marriott Hotel is located on the airport and is a very convenient place to sleep, eat and relax. Please call 973-623-0006 for more information.
Terminal A Spa - 973-877-1051 "Massage Bar" on the concourse level
Terminal B Spa - 973-565-9900 "Departure Spa" on the concourse level
Terminal C Spa - 973-242-3444 "Departure Spa" on the concourse level

2. Paging Someone:

Terminal A
Continental Airlines - 973-681-0002

Terminal B
Northwest Airlines - 973-961-4726

Terminal C
Continental Airlines - 973-681-0002

3. Traveler's Aid
Travelers Aid, the not-for-profit organization, furnishes both professional and volunteer staff who provide emergency assistance to customers (a) who are lost, confused, uncertain, or otherwise distressed (b) who have lost airline tickets or traveling papers (passport, visa, certificate of birth, etc.), (c) with insufficient funds, (4) separated from traveling companions, (d) disabled, elderly or juveniles traveling alone, or (e) who incur other circumstances which would preclude them from continuing on to their final destination.
Services to be provided include, but are not limited to, connecting stranded or lost international passengers with support resources such as contacting the consulate of their native country, social agencies, family members and arranging for temporary housing, emergency food or clothing and/or referral to local social services agencies.
You can find a Traveler's Aid Volunteer at the Ground Transportation Counters in each terminal or reach them at the Traveler's Aid Main Office Number, which is 973-623-5052.

If you lost an item in the gate area or onboard, contact your airline.
If your items lost at the TSA Security Check Point, call TSA at (908) 787-0667.
If you lost baggage at other area,  call  the Port Authority Police Lost and Found Custodian at (973) 961-6243.

A Business Service Center is available in in each Newark Terminal and in each of the Airline Clubs.

When traveling with pets, pets should remain in their carriers at all times except for service animals. The Port Authority of NY and NJ and our airport partners have provided pet relief areas for customers. These areas are located in the arrivals area of each terminal. Follow the signs in the baggage claim areas or ask a Customer Care Representative for information. Owners can take their animals to these pet relief areas and allow the pets to relieve themselves. Owners are expected to clean up after their animals with the materials provided in the pet relief areas. Pet owners whose animals have an accident elsewhere in the terminal are expected to clean up after their animals and notify a member of the cleaning crew. There are no pet relief areas beyond security checkpoints in any of the terminals at the Port Authority airports. As policies relating to the transportation of pets vary by airline and time of year, we suggest you contact your airlines directly for details.

Smoking is prohibited in all public areas inside the passenger terminals at Newark International Airport with the exception of specifically designated areas within the liquor bars, where smoking is permitted.

Travelers Aid, the not-for-profit organization, furnishes both professional and volunteer staff who provide emergency assistance to customers (a) who are lost, confused, uncertain, or otherwise distressed (b) who have lost airline tickets or traveling papers (passport, visa, certificate of birth, etc.), (c) with insufficient funds, (d) separated from traveling companions, (e) disabled, elderly or juveniles traveling alone, or (f) who incur other circumstances which would preclude them from continuing on to their final destination.
Services to be provided include, but are not limited to, connecting stranded or lost international passengers with support resources such as contacting the consulate of their native country, social agencies, family members and arranging for temporary housing, emergency food or clothing and/or referral to local social services agencies.
You can find a Traveler's Aid Volunteer at the Ground Transportation Counters in each terminal or reach them at the Traveler's Aid Main Office Number, which is 973-623-5052.