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Guest Services at Newark Liberty EWR Airport

Other Services offered at EWR Airport:

Airport Guest Services, Airport Information and Travelers Assistance 
- An EWR Airport Information booth and Travelers Assistance pointt are located in each of the terminals. For more information, contact Airport Information at 973-961-6000.

Traveler's Aid Volunteers:Visit the Welcome Center at Arrivals level for location or call 973-353-0033; (the Traveler's Aid Main Office Number is 973-623-5052). 

Baggage Storage - contact your airline as the Airport does not provide lockers.

Global Entry / Trusted Traveler Network - alows expedited clearance for pre-approved low-risk passengers on arrival at U.S.  You can apply online at globalentry.gov.

Hotel and Spas:
The on-Airport Marriott Hotel can be contacted at 973-623-0006.
Terminal A Spa - 973-877-1051 "Massage Bar" on the concourse level
Terminal B Spa - 973-565-9900 "Departure Spa" on the concourse level
Terminal C Spa - 973-242-3444 "Departure Spa" on the concourse level

Paging someone:
Call 973-961-6000 for Terminals A & B; call 973-681-0002 - option 5, for Terminal C.

Gas Station
Gulf Gas Station & 7-Eleven is located at 100 Lindbergh Rd., tel. 973-624-0500.


International Travelers at Newark Liberty EWR Airport

International Arrival facilities are in  both Terminals B & C - arriving from a foreign country on any airline other than United, you arrive in Terminal B; while international arrivals of United Airlines arrive in Terminal C. 
All international arrivals at the U.S. need to go through passport control, pick up bags, go through customs control, and - if continuing journey (provided their airline will transfer bags to your connecting flight) - use either the Airtrain (pre-security) or the shuttle bus between Terminals C & A.

Conditions of automatic baggage transfer by airlines:  1. If you booked al flights on one ticket; 2. if your airlines belong to the same Airline Alliance;  3. if the 'operated by' airline has a code-share agreement with the listed airline (i.e., XYZ Airline, operated by ABZ airline).

Lost & Found at Newark Liberty EWR Airport

1. At EWR, any item lost on board an aircraft, in the passenger terminal or curbside with an airline tag is being  turned over to the appropriate airline. Contact your airline’s baggage service office for further information.
2. If you lost an item in the gate area or onboard, contact your airline.
3. If you lost an item at the TSA Security checkpoint call TSA at (908) 787-0667.
4. If you lost an item at other area,  contact the Lost and Found Custodian at ewrlostandfound@panynj.gov

Mail Center / U.S. Post Office at Newark Liberty EWR Airport

A Business Service Center is available in in each Newark Terminal and in each of the Airline Clubs.

Pets / Animals at Newark Liberty EWR Airport

Pets are not allowed inside the passenger terminals, unless in a kennel;  except working dogs on a leash.

Pet relief areas are located outside of the arrivals /baggage claim area of each terminal - follow signs there, or ask a Customer Care Representative for information. Owners are expected to clean up after their animals using available materials provided there.  (No pet relief areas are in the secured areas of the terminals).

Smoking at Newark Liberty EWR Airport

Smoking is prohibited in all public areas inside the passenger terminals at Newark International Airport with the exception of specifically designated areas within the liquor bars, where smoking is permitted.

Travelers Assistance at Newark Liberty EWR Airport

Travelers Aid is located at Terminal A, Arrivals, at the 'Welcome Center' or call 973-623-5052;
at Terminal B, tel. 973-623-5052; and
at Terminal C, tel.353-0033.




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