Newark Liberty (EWR) Airport

Guest Services and Help

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Airport Guest Services, Airport Information and Travelers Assistance
An EWR Airport Information booth and Travelers Assistance are located in each of the terminals. For more information, contact Airport Information at 973-961-6000.

Traveler's AidTraveler's Aid

1. Hotels and Spas:
The Marriott Hotel is located on the airport and is a very convenient place to sleep, eat and relax. Please call 973-623-0006 for more information.
Terminal A Spa - 973-877-1051 "Massage Bar" on the concourse level
Terminal B Spa - 973-565-9900 "Departure Spa" on the concourse level
Terminal C Spa - 973-242-3444 "Departure Spa" on the concourse level

2. Paging Someone:

Terminal A
Continental Airlines - 973-681-0002

Terminal B
Northwest Airlines - 973-961-4726

Terminal C
Continental Airlines - 973-681-0002

3. Traveler's Aid
Travelers Aid, the not-for-profit organization, furnishes both professional and volunteer staff who provide emergency assistance to customers (a) who are lost, confused, uncertain, or otherwise distressed (b) who have lost airline tickets or traveling papers (passport, visa, certificate of birth, etc.), (c) with insufficient funds, (4) separated from traveling companions, (d) disabled, elderly or juveniles traveling alone, or (e) who incur other circumstances which would preclude them from continuing on to their final destination.
Services to be provided include, but are not limited to, connecting stranded or lost international passengers with support resources such as contacting the consulate of their native country, social agencies, family members and arranging for temporary housing, emergency food or clothing and/or referral to local social services agencies.
You can find a Traveler's Aid Volunteer at the Ground Transportation Counters in each terminal or reach them at the Traveler's Aid Main Office Number, which is 973-623-5052.
For lost and found items, an Airport Information and Travelers Assistance booth are located in each of the terminals.

Lost and Found : Please call 973-961-6243

Impound Lot : Please call 973-961-6230

For any Police emergency or non-emergency issue, please call 973-961-6230.
A Business Service Center is available in in each Newark Terminal and in each of the Airline Clubs.


Animals are not permitted in the terminal at the EWR Airport unless they are being used to assist disabled individuals, or are in proper pet carriers.


Smoking is prohibited in all public areas inside the passenger terminals at Newark International Airport with the exception of specifically designated areas within the liquor bars, where smoking is permitted.
Travelers Aid, the not-for-profit organization, furnishes both professional and volunteer staff who provide emergency assistance to customers (a) who are lost, confused, uncertain, or otherwise distressed (b) who have lost airline tickets or traveling papers (passport, visa, certificate of birth, etc.), (c) with insufficient funds, (d) separated from traveling companions, (e) disabled, elderly or juveniles traveling alone, or (f) who incur other circumstances which would preclude them from continuing on to their final destination.
Services to be provided include, but are not limited to, connecting stranded or lost international passengers with support resources such as contacting the consulate of their native country, social agencies, family members and arranging for temporary housing, emergency food or clothing and/or referral to local social services agencies.
You can find a Traveler's Aid Volunteer at the Ground Transportation Counters in each terminal or reach them at the Traveler's Aid Main Office Number, which is 973-623-5052.