Norfolk (ORF) AirportMedical & Handicapped Help |
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- Emergency / Medical Services at Norfolk ORF Airport
In an emergency, dial 911 from a courtesy phone, pay phone or cell phone.
The Norfolk Airport Authority Police Department consists of fully empowered law enforcement officers that undergo the same training as their municipal counterparts and act in cooperation with other local, state and federal agencies that may be called into action under certain circumstances. The Authority also contracts with private security companies to maintain uniformed security in the parking facilities. The uniformed security personnel located at the concourse baggage screening areas are either employed by, or under contract with the Transportation Security Administration (TSA).
The Norfolk Airport Authority maintains its own 20 person fire department which is specially trained in aircraft rescue and fire fighting. Drills are conducted on a continual basis. Actual ""disaster"" scenarios are undertaken in various degrees at least once a year and are coordinated with a region-wide 40 agency Airport committee for Emergency Preparedness (ACEP). The Authority’s manpower readiness and fire fighting equipment far surpass what is mandated by the Federal Aviation Administration.
- People With Special Needs / Persons With Disabilities at Norfolk ORF Airport
Norfolk International Airport is fully accessible to handicapped travelers, and provides the following features and equipment to allow greater ease of movement for non-ambulatory travelers.
Parking Lots and Garages:
Special ramps to accommodate wheelchair travel are located at both short-term parking lots flanking the airport terminal as well as long-term parking lots and garages. Also convenient parking spaces are reserved for the handicapped in all parking lots and garages.
Main Passenger Terminal:
Curb Access - Ramps are also provided at curbside on both Arrival and Departure sides of the terminal.
Doors:
Terminal entrances and exits on both Arrival and Departure sides are equipped with automatic double doors, and door widths are designed to easily accommodate wheelchairs.
Elevators:
Elevators are conveniently located throughout the Main Passenger Terminal, Arrivals (baggage claim) Terminal, and parking garages. All elevators are identified with the standard graphics used to designate handicapped facilities, and are equipped with raised markings on the control buttons.
Restrooms:
All restrooms feature one cubicle with a raised toilet seat designed primarily for non-ambulatory use. Their dimensions are wide enough to accommodate a wheelchair, and are equipped with handrails. Restrooms are also equipped with full-length mirrors and low-level paper towel dispensers/hand dryers.
Drinking Fountains:
Water fountains throughout the terminals are positioned at a level comfortable for use from a wheelchair.
Telephones:
* All airport telephones are of low-level design and are easily accessible from a wheelchair. They are equipped with raised lettering and volume control.
* TTY Telephones are provided for the use of the hearing impaired. TTY Phones are conveniently located on the Second Level of the Main Terminal Lobby, each Concourse (A and B), and the Arrivals (baggage claim) Terminal.
Wheelchairs:
Upon request, the airlines will provide wheelchair assistance to any passenger who needs it. Wheelchairs can be reserved in advance by calling the airline carrier on which you plan to travel. Wheelchairs can also be obtained upon arrival at the passenger terminal by contacting any skycap.
Passenger Loading Bridges:
The use of modern terminal-to-plane loaders permits direct access to and from the aircraft without the necessity of ascending or descending steps between plane and terminal. Contact your airline to inquire about special lift capability for their aircraft.
Mobility Aids:
Walkers, crutches, and canes may be taken aboard the aircraft. Guide dogs are usually allowed to travel on the plane with you. Call the airline in advance to verify their policy and to make arrangements.
Continuing efforts are being made at Norfolk International Airport to insure that travel procedures for all passengers may be accomplished with maximum ease and safety.
