Ontario (ONT) Airport

Guest Services and Help

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ONT Airport Guest Services, Airport Information and Travelers Assistance
Airport Information Phone 909.937.2700 / Tdd 909.937.2163

AIRPORT AMBASSADORS - Uniformed Airport Ambassadors provide direction and general airport and travel information to ONT’s passengers and visitors 7 days/week, 6am-11pm. They can be found roaming the terminals and curbside.

INFORMATION DESK
Travelers Aid of the Inland Empire volunteers staff the airport’s information desks in Terminals 2 and 4 to assist travelers with various airport and travel information. Open Mo-Fri, 9am-9pm and Sat, Sun from 9am-5pm.

PUBLIC PAY PHONES
Public pay phones are located throughout Terminals 2 and 4. Many pay phones have data port to allow laptop computer users to plug in. Many pay phones also allow users to charge calls to their credit cards.

COURTESY PHONES
Tan colored courtesy phones are provided in Terminals 2 and 4 as a convenience for travelers and the public who would like to place calls within the airport. Courtesy phones are located at the payphone islands in the ticketing and baggage claim areas.

On the concourse level in Terminal 2, courtesy phones can be found near Gates 203, 204, 207, 209 and 211. On the concourse level in Terminal 4, courtesy phones can be found near Gates 403, 405, 408 and 410.

For general airport information, lost and found, and other non-emergency matters, dial "0" for an airport operator. For an emergency, dial "1911" to reach airport police, fire or rescue operations.

PAGING
Travelers and the public can request paging seven days a week from 6 a.m. until 9:30 p.m. by using the tan colored courtesy phones and dialing "0" for operator. Messages can be placed through the paging system for both Terminals 2 and 4.

GROUND TRANSPORTATION AND HOTEL/MOTEL BOARDS
Boards displaying information about ground transportation operators, car rentals, hotels and motels are located in the baggage claim areas of Terminals 2 and 4. Courtesy phones are provided at the board location so travelers and the public can make calls to ground transportation operators, car rental agencies, hotels and motels.

WI-FI
Wi-Fi service is available in all public passenger areas of Terminals 2 and 4 including ticketing, baggage claim, gate areas and food concessions. Wi-Fi service is also available in the Ground Transportation Center.
International Arrivals and departures are serviced by the International Terminal and the following airlines:

AeroMexico
Lineas Aereas Azteca (arrivals only).


Each airline counter has a lost and found area for unclaimed items. Travelers who need further assistance should contact the Airport Police at (909) 937-2700. The lost and found central office is located on 1070 South Vineyard Avenue at the Airport Command Center.
Located in the upper level of both terminals, the Business Centers provide mailing and shipping services.


Animals are not permitted in the terminal at the Airport unless they are being used to assist disabled individuals, or are in proper pet carriers.

Airline policies regarding pets vary widely and it is highly recommended that you contact the airline prior to making a reservation. Here are some helpful tips for traveling with pets:

Tips for Traveling with Pets:

· First, contact your airline to find out the rules and regulations they have on pet travel.
· Do not tranquilize your pet, as the effects of tranquilizers on animals at higher altitudes can be unpredictable.
· The Animal and Plant Health Inspection Service (APHIS) of the U.S. Department of Agriculture (USDA) has set up rules and regulations for the transportation of live animals, and your pet is required to be at least eight weeks old and fully weaned before traveling by air.
· Whenever possible, book a direct, nonstop flight and avoid holiday or weekend travel. Try to plan schedules that minimize temperature extremes.
· The kennel that you use must be sturdy, properly ventilated, and large enough for your pet to freely be able to stand, turn around and lie down.
· Get your pet comfortable with the kennel prior to flying; this reduces stress on your pet.
· Give your pet food and water within four hours before your flight. You will have to sign a certification of the time when you last offered food and water to your pet.
· Give yourself plenty of time for check-in so there is no rushing and everything is done properly