Ottawa (YOW) Airport

Guest Services and Help

 Change Airport

Infoguide Volunteers - With two Infoguide kiosks at the airport--one in Arrivals on level 1 and one on level 3 in the check-in area--a group of nearly 90 volunteers provide assistance to visitors 7 days/wk. Infoguide volunteers are true ambassadors to the airport and the National Capital region. Do not hesitate to call on them for assistance around the airport or for information on the area.

Baggage Storage - and Mail-Back Home Service
The Baggage Storage Service located on level 1 at the South end of the passenger terminal building. At a passenger’s request, it will also mail items not accepted at the security screening area. Open 24 hrs/day, 7 days/wk. For more information call 613-523-8880 or visit their web site at PARS 2000.

Airport Service Directory
Airport Authority Administration Offices - General Inquiries: 613-248-2000; 8am-4:30pm.
Arrivals: 613-248-2125, Mon-Sun 9am-9pm.
Baggage Storage - 613-523-8880, 24 hours
Canada Border Services Agency - 613-998-3326; Customs: 1-800-461-9999; Immigration 1-888-242-2100
CATSA - 1-888-294-2202; Mon-Fri 8am-5pm
Chapel - 613-248-2019; Mon-Fri 8:30am-5pm.
Currency Exchange - 613-249-8567 on Level 1: 8:30am-midnight; and 613-249-8571 on Level 3: 5am-9pm.
Customs: 1-800-461-9999
Departures: 613-248-2141, Mon-Fri 7am-10am & 2pm-8pm; Sat/Sun 8am-11am & 2pm-8pm.
Duty Free Shop - 613-521-6570 on Level 3: 4:45am-7:10pm; on Level 2 for (internat'l flights only).
Ground Transportation and Parking Desk (7 a.m. - midnight) - 613-248-2161
Hotel Shuttle Bus - 613-260-2359; 5am-12:05am
Immigration - Canada 1-888-242-2100
Immigration - U.S. - 613-523-8120; 5am-8pm
Limousine Service (On Demand) - 613-523-1560 - 24 hours
Lost and Found - 613-248-2054 - 24 hours
Ottawa Police Service - 613-236-1222 or 613-248-2111 - 24 hours
Page Passengers - 613-248-2125; 9am-9pm
Parking P1, BIZPARK - 613-248-4304 - 24 hours
Parking P4 - 613-248-4340 24 hours
Parking Office - 613-248-4304 - 24 hours
Pre-Security screening - 613-733-8417 (ext. 2200); 4:40am-9:30pm - CATSA
Runway Condition Report - 613-248-2122
Taxi Service - 613-523-1234 - 24 hours
US Customs and Border Protection - 613-523-8120; 5am-7:30pm
Weather Office (Environment Canada) - 613-998-3439; 24 hours
For articles lost in the passenger terminal building, on the airport property, or at the security pre-board screening, contact the Lost and Found office at 613-248-2054 or visit their counter on level 1 of the terminal.

For lost luggage or articles left on an airplane, contact your airline.

For articles left in a taxi on the way to the airport, contact the taxi cab company you used to get to the Airport.

For articles left in an Airport Taxi, please contact the Taxi Dispatch on the inner curb of the arrivals roadway or call 613-523-1234.
Pets on a leash are allowed at the airport. However, for consideration of those around you who may have allergies or may be scared of your pet, it is best to leave your companion at home. Disruptive, unruly or unclean pets may be asked to vacate the premises. Contact your airline as to their requirements if you intend to travel with your pet.
Smoking is not permitted in YOW's terminal.