Palm Beach Airport (PBI) Guest Services and Help
International Travelers at Palm Beach PBI Airport
INTERNATIONAL ARRIVALS AT PBI AIRPORT:
Services provided by U.S. Customs, U.S. Immigration and the Department of Agriculture can process international passenger arrivals from flights operating into PBI Airport from overseas countries. The international gateway is able to process up to 300 passengers per hour and extend all ground transportation and service needs within very short distances after customs clearance.
Passengers arriving at PBIA find ground assistance from their respective airlines, in addition to an extensive meet-and-greet service from the highly acclaimed airport Ambassadors who ensure passengers find their directions and services expeditiously.
Self service baggage carts and Sky Cap service is available for international arriving passengers.
Services provided by U.S. Customs, U.S. Immigration and the Department of Agriculture can process international passenger arrivals from flights operating into PBI Airport from overseas countries. The international gateway is able to process up to 300 passengers per hour and extend all ground transportation and service needs within very short distances after customs clearance.
Passengers arriving at PBIA find ground assistance from their respective airlines, in addition to an extensive meet-and-greet service from the highly acclaimed airport Ambassadors who ensure passengers find their directions and services expeditiously.
Self service baggage carts and Sky Cap service is available for international arriving passengers.
Lost & Found at Palm Beach PBI Airport
The Lost & Found office is in the central part of the Main Terminal, open Mon-Fri 8:30am-4:30pm. It stores items lost/found for 30 days. For after-hour pickup call 561-687-5906.
1. If you lost an item onboard your airplane, contact your airline directly.
2. If you think your item was stolen, you need to complete a report with the Palm Beach County Sheriff's Office (561) 471-7450.
3. If you lost an item in the passenger termal, garage or drive area, complete the Lost Items Report found at: pbia.org/guide/lostandfound.aspx.
1. If you lost an item onboard your airplane, contact your airline directly.
2. If you think your item was stolen, you need to complete a report with the Palm Beach County Sheriff's Office (561) 471-7450.
3. If you lost an item in the passenger termal, garage or drive area, complete the Lost Items Report found at: pbia.org/guide/lostandfound.aspx.
Pets / Animals at Palm Beach PBI Airport
Airline policies regarding pets vary widely and it is highly recommended that you contact the airline prior to making a reservation. Here are some helpful tips for traveling with pets:
Tips for Traveling with Pets:
· First, contact your airline to find out the rules and regulations they have on pet travel.
· Do not tranquilize your pet, as the effects of tranquilizers on animals at higher altitudes can be unpredictable.
· The Animal and Plant Health Inspection Service (APHIS) of the U.S. Department of Agriculture (USDA) has set up rules and regulations for the transportation of live animals, and your pet is required to be at least eight weeks old and fully weaned before traveling by air.
· Whenever possible, book a direct, nonstop flight and avoid holiday or weekend travel. Try to plan schedules that minimize temperature extremes.
· The kennel that you use must be sturdy, properly ventilated, and large enough for your pet to freely be able to stand, turn around and lie down.
· Get your pet comfortable with the kennel prior to flying; this reduces stress on your pet.
· Give your pet food and water within four hours before your flight. You will have to sign a certification of the time when you last offered food and water to your pet.
· Give yourself plenty of time for check-in so there is no rushing and everything is done properly
Tips for Traveling with Pets:
· First, contact your airline to find out the rules and regulations they have on pet travel.
· Do not tranquilize your pet, as the effects of tranquilizers on animals at higher altitudes can be unpredictable.
· The Animal and Plant Health Inspection Service (APHIS) of the U.S. Department of Agriculture (USDA) has set up rules and regulations for the transportation of live animals, and your pet is required to be at least eight weeks old and fully weaned before traveling by air.
· Whenever possible, book a direct, nonstop flight and avoid holiday or weekend travel. Try to plan schedules that minimize temperature extremes.
· The kennel that you use must be sturdy, properly ventilated, and large enough for your pet to freely be able to stand, turn around and lie down.
· Get your pet comfortable with the kennel prior to flying; this reduces stress on your pet.
· Give your pet food and water within four hours before your flight. You will have to sign a certification of the time when you last offered food and water to your pet.
· Give yourself plenty of time for check-in so there is no rushing and everything is done properly
