Paris Orly (ORY) Airport

Guest Services and Help

 Change Airport

FOR INFORMATION: In public areas (pre-security) every terminal has Aéroports de Paris hostesses available to inform you and furnish you with brochures, airport maps and handy guides.

The Tourist Center helps you make your stay in Paris a success. Besides suggestions for sightseeing trips, shows and exhibits, they also make hotel reservations, and more. Location: pre-security of Paris-Orly Sud and Paris-Orly Ouest

Fly Save Bag - Protection for your luggage - protects your bags against possible damage and unauthorized opening. Location: pre-security, Paris-Orly Sud and Paris-Orly Ouest

Drop off point (Le Dépôt Relais) - lets you drop off keys or ID documents intended for a passenger. Open 7 days/wk; 6:30am-10pm. Location: pre-security, ground flool, near the Terminal Manager's office at Paris-Orly Sud.

Beauty parlors - at Paris-Orly Ouest Hall 2

Massages - automatic massage chairs
at Orly Sud, Hall D, Gate 21 at Schengen and post-security, and
at Orly Ouest - post-security.

Children's Play Area: - at Orly Sud, boarding lounges of Halls D, E & G.

Playing Arcade - Orly Sud, pre-security, first basement level.

See also Orly Airport services listed separately at this site.
Upon arriving in France, you are allowed to carry unlimited amounts of currency; however, declare to French Customs any currency, negotiable instruments or securities exceeding the value of €7,622.45.

Duty free purchases during your stay in France: You can reclaim Value Added Tax (TVA) from your purchases of either: you live outside of the European Union, or you are over the age of 15.

Upon leaving France you will need to get your Export Sales Slips stamped by Customs at the airport.

For further information on specific conditions that apply to currency and goods imports, the following French government agencies can help you:

Customs information center 08 25 30 82 63
Paris-CDG passenger Customs office 01 48 62 62 85
Paris-Orly commercial transactions Customs office 01 49 75 78 51
Paris-Orly passenger Customs office 01 49 75 09 10
Paris-Orly Police department 01 49 75 43 04
Paris-CDG Police department 01 48 62 31 22
Ministry of the Economy, Finance and Industry 01 40 04 04 04
"Lost Property" is an Orly Airport service, where you can retrieve or drop off property lost in the Terminals, Aéroports de Paris shuttles and in Taxis.

Paris-Orly Ouest, Door I: open Mo-Fri 8:20am-4:45pm. Tel: 01 49 75 42 34

Paris-Orly Sud, Door H: open 7 days/wk, 7am-7pm.
Post office (La Poste)

For your stamp purchases or any other postal services, the post offices are located in the public areas in both the Oue3st and Sud Terminals.
Pets are not allowed at Orly Airport unless they are in a secure kennel. For foreign travel, check first with your vet and then with the country's embassy you are to visiting as to needed shots and documentation.
Orly Airport is a smoke-free place. Inquire at the front desk as to which bars/restaurants allow smoking and where.