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Paris Orly Airport (ORY) Guest Services and Help

Lost & Found at Paris Orly ORY Airport

If you lost an item at the airline counter, at the gate area or onboard your airplane, or if your bag has been damaged or is missing - contact your airline directly.

If you lost an item in the passenger terminal (outside the baggage claim), complete the Lost Property form online at http://www.aeroportsdeparis.fr/ADP/en-GB/Passagers/shops-services/practical-service/lost-property/lost-property-form.htm - or go to the Lost Property department of the Paris Police headquarters at 36 Rue des Morrillons; 75732 paris cedex 15 - or call: 0 821 00 25 25.

After an unspecified time, unclaimed found items are being transferred to 'Service des Objets Trouvés de la Préfecture de Police de Paris'  - the Lost Property department of the Paris Police Headquarters - located at 36 Rue des morillons, 75732 Paris Cedex 15
Tel : 0 821 00 25 25.


Pets / Animals at Paris Orly ORY Airport


Your pet belongs to a domestic species
Transport of your domestic animal (dog, cat, hamster…) is authorized on domestic and international flights. Please contact your airline directly. See the list of airlines Procedures When booking your flight, notify the airline of the presence of your pet (some airlines refuse to carry pets in the cabin). Confirm the pet's presence 72 hours prior to the flight. On the day of departure, carry with you the animal's up-to-date health certificate. Find out what is required for your destination (vaccinations, registration tattoo...). Quarantine may be required depending on the destination and circumstances. Flight conditions Flight conditions depend on the airline.

In the cabin:
- the pet must weigh less than 4kg;
- the travel cage must be smaller than 115 cm linear (L+W+H).

In the hold:
- the pet must weigh over 4 kg;
- the hold is ventilated, heated and pressurized;
- the cage is anchored to remain stable throughout the flight (we recommend reinforcing with brown tape);
- your airline may sell you a travel cage suited to the airport;
- mark on the cage: the animal's name and registration tattoo number, your name and contact details, and your destination. Rates Pets travel at same rates as excess luggage. Guide-dogs of passengers with a physical or sensory disability may travel free of charge in the cabin accompanied by their owner. They must be muzzled.

Smoking at Paris Orly ORY Airport

Orly Airport is a smoke-free place. Inquire at the front desk as to which bars/restaurants allow smoking and where.




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