Philadelphia (PHL) AirportMedical & Handicapped Help |
Closest Airports to PHL Change Airport |
- Emergency / Medical Services at Philadelphia PHL Airport
In an emergency, dial 911 from a courtesy phone, pay phone or cell phone.
- People With Special Needs / Persons With Disabilities at Philadelphia PHL Airport
The Airport has a variety of accessible facilities and services. Elevators and escalators are located throughout the terminals and parking garages. Elevators have Braille signage and raised numbers. Accessible restrooms are located throughout the Airport and are identified by the International Symbol of Accessibility. Public telephone banks in the Airport are compliant with ADA (Americans with Disabilities Act) height specifications to facilitate use by individuals in wheelchairs. In addition, there are currently 22 telephones with Telecommunications Devices for the Deaf in various terminals. Directional signage to the nearest TDD is located at selected telephone banks. Automated Teller Machines (ATMs) with Braille instructions are located in each terminal. ATMs are equipped with earphone jacks for audio access.
All access routes at the Airport have curb ramps to the terminals. Parking spaces designated ""handicapped"" can be used only by vehicles with the required license plate or placard visibly displayed. Such spaces are available in all parking areas.
Elevators:
Elevators and escalators are available between the lower and upper levels in the ticketing and baggage claim areas and in some concourse areas. Elevators are in each of the seven terminals and parking garages. Braille signage and raised numbers identify these services.
Restrooms:
Accessible restrooms are available throughout the main terminal area, in the concourse areas and baggage claim. Additionally, some facilities are equipped with children’s changing tables. Family restrooms are also located throughout the Airport.
Telephones:
Public telephone banks are located throughout the Airport complex and meet the Americans with Disabilities Act (ADA) height restrictions. Telephones with amplified volume controls are standard to most telephones, and all phones are hearing-aid compatible.
Telecommunications Devices for the Deaf (TDD Phones):
Currently, there are 22 public TDD phones located throughout the Airport. Locator signs for the closest TDD phones are positioned at each bank of telephones in the Airport.
Wheelchairs:
Wheelchairs and electric cart service are provided by the individual airlines. When making an airline reservation, make it known that you will need a wheelchair or electric cart to transport you through the airport. It is advisable to confirm this request prior to your departure day. Airline personnel at the Airport will facilitate this service. PHL has instituted a service to assist travelers with disabilities and elderly travelers who are already at the airport in obtaining wheelchair assistance. To utilize this service, please call 6700 from any white Information telephone in the airport (or TDD/TTY 215-937-6755).
Moving Sidewalks:
Moving sidewalks are located in Terminal A-West; on the passenger walkway connecting International Arrivals Hall to Terminal A-East; on the passenger walkway between Terminals A-East and B; between Terminals B and C behind the row of shops closest to the airfield; between Terminals C and D; and along the pedestrian bridges on the way to baggage claim in Terminals B, C, D, and E.
Transportation:
Buses that provide service to the Economy Parking Lot and between terminals are fully equipped to accommodate wheelchairs. Shuttle vans that are wheelchair accessible are also available upon request. The buses and specially-equipped vans are operated by Coach USA, which can be contacted at 215-365-3477. Any problems concerning shuttle bus service should be reported to the Airport Communications Center at 215-937-6937 (TDD 215-937-6755).
Most rental car agencies require at least 72 hours notice for vehicles with hand controls. You should contact the agency directly.
Picking up and Dropping off Passengers with Disabilities
Those picking up passengers with disabilities are encouraged to park in the garages and meet passengers in baggage claim areas or just before the security checkpoints. Designated spaces for picking up passengers with disabilities are located on the Arrivals Roadway and are marked by the International Symbol of Accessibility. Elevators, which are located in all baggage claim areas, can be used to access the garages. If assistance is needed with transporting luggage, skycap service is available in all baggage claim areas.
Designated temporary parking spaces are located on the Departures Roadway in front of each terminal. These areas are clearly marked with the International Symbol of Accessibility and are on accessible routes equipped with curb ramps to facilitate entering the terminal. Parking is allowed in these designated areas only for dropping off or picking up passengers. Vehicles may never be left unattended in front of the terminal building due to safety and security regulations, or they will be ticketed and towed. Vehicles such as wheelchair lift-equipped vans that are unable to enter the garages due to height limits may park in the Economy Lot.
Parking:
The Airport provides three parking options:
1. Garage Parking A, B, C, D, E & F (hourly and long-term)
2. Short Term Lots (Ground level at Baggage Claim A, B, C, D & E)
3. Economy Lot
The garages are accessed on the Arriving Flights Roadway. The Economy Lot is accessed on the Departing and Arriving Flights Roadways and is located at the far east end of the Airport, just beyond Terminal F.
Handicapped parking spaces are available in the garages and Economy Lot, and are indicated by the international access symbol. To facilitate access to the terminals, elevators are located in the garages, and buses with wheelchair lifts provide service to and from the Economy Lot.
Note: Oversize lift vehicles exceeding a height limit of 6 feet cannot enter the garages. These vehicles may be parked in the Economy Lot.
Accessibility & ADA:
Philadelphia International Airport is dedicated to meeting the needs of our travelers with disabilities. The Airport provides services and facilities that are designed to assist passengers in moving through the Airport safely and efficiently.
Passengers with disabilities may request wheelchair assistance from the airlines. The airlines are required under the Air Carrier Access Act to provide wheelchair assistance upon request. If wheelchair assistance is not provided, then the passenger may request to speak with the airline’s Complaints Resolution Official (CRO). Each airline must have at least one CRO available at each airport during times of scheduled carrier operations. The CRO can be available by telephone.
Complaints dealing with wheelchair availability or those alleging discriminatory treatment by air carrier personnel can be directed to the U. S. Department of Transportation’s Aviation Consumer Protection Division, which can be contacted as follows. (Hours are 700AM though 1100PM, EST.)
Voice: 800-778-4838
TTD/TTY: 866-754-4368
airconsumer@ost.dot.gov
Aviation Consumer Protection Division
U. S. Department of Transportation
400 7th Street, S.W., Room 4107
Washington, D.C. 20590
