Philadelphia Airport (PHL) Guest Services and Help

Other services available at PHL Airport:
For general airport, airline information and language assistance, the Airport Communications Center is available 24 hours a day, by calling (215) 937-6937 or TDD: (215) 937-6755.

Airport Information Counters are located in each terminal. General information and assistance, worldwide airport operating conditions and weather updates are just a few of the technological and customer service options available to all passengers.

Airline Clubs:
At TA-West - American Dirlines Admirals Club, British Airways Speedwing Lounge & US Airways Club;
at TB-C connector US Airways Club;
at TD Delta Sky Club
at TF: US Airways Club.

Children's Play areas are in TA East and TD:  The 'Please Touch Aviation Station' is ideal for children ages 1 to 7, islocated  adjacent to Gate D-10 and near Gate A-1- it features interactive displays designed to introduce children to the world of aviation. Hands-on items include a jumbo-jet where children can get inside to be both passengers and crewmember, and a smaller airplane featuring hand controls where children can activate a spinning propeller.
The Aviation Play Station serves less of a play area and more of an educational tool as well.

Minute Suites are located in Terminal A East.

Meeting places: You can meet international arrivals at Terminal A-West in the Interntional Arrivals hall, and domestic arrivals at the baggage claim area, or on the public side of the exit lanes near the security checkpoints.

Paging: Passengers or visitors needing assistance in locating an individual may contact the Airport's paging system by using one of the white courtesy phones located throughout the Airport. Passengers or visitors needing medical or foreign language assistance may choose from the list of available numbers conveniently located above each of the white telephones.

Passenger pickup - it is best to use the Cell phone lot or short-term parking (see 'Airport Parking' under QUICK LINKS). Also see 'Meeting places' above.
Passengers arriving from US Airways Express at Terminal F can be picked up at the Arrivals Road outside Terminal E.

Shoe Shine is available at TA-East, TB/C connector & TD

Spa Services:  XpresSpa is in TA-West, TC, TD & TF;  D_Partures Spa is in TF

UPS service is available in TA-East.

USO facilities are located at TA-East

All international arrivals - with the exception of those who went through U.S. Customs clearance at participating airports - need to go through passport control, pick up their bags and go with them through Customs clearance .  If they continue their journey  they need to re-check-in their bags where indicated, before proceeding to to their connecting flight's gate.  For Terminal and /or Concourse connections, please refer to 'Terminal Map' page.

NOTE: Prior to departure make sure that your original airline will transfer bags to your connecting flight - if not, you need, after customs clearance, take them to your connecting terminal and  check them in at your connecting airline counter before proceeding to your gate.

The Lost & Found Office is located in the Communications Center, accessible from the Departures Roadway between Terminals C and D. 

1. If you lost an item onboard your airplane, contact your airline's baggage office for a lost baggage, or the lost & found department for other lost items.

2. If you lost an item at the security checkpoints, contact TSA's Lost & Found office Mon-Fri, 8am-4:30pm, tel. 610-521-7206. 

3. If you lost an item inside the terminal (except at security checkpoint), call 521-937-6888.

Mailboxes:
Terminal A-West near Gate A-17, Terminal A-East near Gate A-1, on the Terminal C/D walkway near Terminal D, and in Terminal F near Gate F-10.

Parcel drop boxes:
Terminal A-Eat near Gate A-1, in The UPS Store on the Terminal A-East/B walkway near Terminal B, and on the Terminal C/D walkway near Terminal D.

The UPS Store is a full-service postal facility.

Pets are not allowed inside the terminals, unless in a kennel.  Exception: Working dogs on a leash.

There are seven pet relief areas at PHL at various sizes. All are fenced, with mulch surface, with bag dispensers, bench & faux hydrant. Location:
On Departures Road between Terminals A-West and A-East, at Terminal B/C Ticketing and the Airport Communications Center; adjacent to Terminal E and Terminal F; and
on the Arrivals Road adjacent to Terminal A-East bag claim; on the Commercial Vehicle Road (south side of bag claim nearest to SEPTA train platform) at Terminal B bag claim and Terminal E bag claim.

Smoking is NOT permitted in the Airport.

General Information is located in the lower-level, baggage claim area of the terminal. Maps, regional information, bus schedules, and brochures are available as well as a courtesy paging phone. Volunteer Hospitality Ambassadors are on duty during busy times to provide assistance. See also: "Guest Services"