Philadelphia (PHL) Airport

Guest Services and Help

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Airport Guest Services, Airport Information and Travelers Assistance
For general airport, airline information and language assistance, the Airport Communications Center is available 24 hours a day, by calling (215) 937-6937 or TDD: (215) 937-6755.

Airport Information Counters are located in each terminal. General information and assistance, worldwide airport operating conditions and weather updates are just a few of the technological and customer service options available to all passengers. This complimentary service is offered 24 hours a day in Terminals B and C and from 7:00 AM-11:00 PM in all other terminals.

Paiging: Passengers or visitors needing assistance in locating an individual may contact the Airport's paging system by using one of the white courtesy phones located throughout the Airport. Passengers or visitors needing medical or foreign language assistance may choose from the list of available numbers conveniently located above each of the white telephones.

Please Touch Aviation Station - Ideal for children ages 1 to 7 Located in Terminal D adjacent to Gate D-10 and in Terminal A-East near Gate A-1, it features interactive displays designed to introduce children to the world of aviation. Hands-on items include a jumbo-jet where children can get inside to be both passengers and crewmember, and a smaller airplane featuring hand controls where children can activate a spinning propeller. The Aviation Play Station serves less of a play area and more of an educational tool as well.
International Arrivals are located in the International Arrivals Hall located between Terminal A-West and the A-West Parking Garage.


The Airport’s central Lost & Found is located in the Communications Center, which can be accessed on the Departures Roadway between Terminals C and D.
Self-service postal centers are located in both Terminals A-East and C. There are FedEx drop boxes in Terminal A, C, E, as well as a UPS* drop box in Terminal C. The UPS Store on the passenger walkway between terminals A and B offers a variety of postal services.

*UPS Store - UPS, US Postal Service, Internet, International Shipping, Packaging, Private Mailbox Svc, Full-Svc, Copy Center and
Thomas Cook Foreign Currency Exchange
A/B Link - 215-492-7400


Animals are not permitted in the terminals at the Airport unless they are being used to assist disabled individuals, or are in proper pet carriers.

Service animals and pets accompanying travelers at Philadelphia International Airport can now use seven specially designed relief areas located on the Departures Road and outside the baggage claim buildings. The Pet Port areas were created to provide appropriate facilities for service animals traveling with special needs passengers as well as pets and Airport security canines.

The Pet Port areas are located on the Departures Road between Terminals A-West and A-East; between Terminal B/C ticketing and the Airport Communications Center; and adjacent to Terminal E and Terminal F. On the Arrivals side, the Pet Ports are adjacent to Terminal A-East baggage claim, Terminal B baggage claim and Terminal E baggage claim.

Airline policies regarding pets vary widely and it is highly recommended that you contact the airline prior to making a reservation. Here are some helpful tips for traveling with pets:

Tips for Traveling with Pets:

· First, contact your airline to find out the rules and regulations they have on pet travel.
· Do not tranquilize your pet, as the effects of tranquilizers on animals at higher altitudes can be unpredictable.
· The Animal and Plant Health Inspection Service (APHIS) of the U.S. Department of Agriculture (USDA) has set up rules and regulations for the transportation of live animals, and your pet is required to be at least eight weeks old and fully weaned before traveling by air.
· Whenever possible, book a direct, nonstop flight and avoid holiday or weekend travel. Try to plan schedules that minimize temperature extremes.
· The kennel that you use must be sturdy, properly ventilated, and large enough for your pet to freely be able to stand, turn around and lie down.
· Get your pet comfortable with the kennel prior to flying; this reduces stress on your pet.
· Give your pet food and water within four hours before your flight. You will have to sign a certification of the time when you last offered food and water to your pet.
· Give yourself plenty of time for check-in so there is no rushing and everything is done properly
Smoking is NOT permitted in the Airport.


General Information is located in the lower-level, baggage claim area of the terminal. Maps, regional information, bus schedules, and brochures are available as well as a courtesy paging phone. Volunteer Hospitality Ambassadors are on duty during busy times to provide assistance. See also: "Guest Services"