Airport Guest Services, Airport Information and Travelers Assistance
Information booths are located in each of the terminals - Terminal 2, Terminal 3 and Terminal 4.

General List of Services in Terminals 2, 3 and 4:
ATM Banking
Chaplain/Travelers Aid (in Terminal 4 only)
Currency Exchange (in Terminal 4 only)
Family Assisted Restroom
Mailbox (located outside on curb)
Military & Veterans Hospitality Room
Paging Assistance Locations
Phoenix Airport Museum Exhibitions
Staffed Information Counter
Wireless Internet, FREE!

Sky Harbor Travelers Aid - operates from the Chapel in Terminal 4, Level 3.
Mrs. Nancy Tyler is the case manager.  Phone (602) 683-3885; Email traveler.aid@phoenix.gov.

USO - Terminal 2
A special and private space was set aside at Sky Harbor Airportis for members of the Military and veterans and their families. It is equipped with comfortable sofas and chairs, a computer, a large-screen TV, games and children’s play area. This was made possible by donations and fundraising efforts of the Phoenix Military Veterans Affairs Commission. The lounge is staffed by volunteers.

To greet a passenger arriving an international flight, wait at the International Arrivals Waiting Area in Terminal 4, Level 3 at the east end by Starbucks.

INTERNATIONAL ARRIVALS GUIDE

Documents Required for Entering or Returning to United States:
As of Jan. 23, 2007, ALL persons, including U.S. citizens, traveling by air between the United States and Canada, Mexico, Central and South America, the Caribbean, and Bermuda are required to present a valid passport, Air NEXUS card or U.S. Coast Guard Merchant Mariner Document upon return to the United States.

The U.S. Customs and Border Protection agency's Web site provides detailed information about the requirements including helpful traveler checklists and information on how to obtain required documents.

International Traveler Tips
Know the passport and visa requirements of the country you are going to visit. Most countries require that each person have a passport, and some require visas as well. The U.S. Deparment of State Web site explains how and where to go to apply for a passport and/or visas.

Register any valuable items (cameras, audio and video equipment, jewelry, etc.) you are taking out of the United States with U.S. Customs before departure. This provides proof of prior ownership of these items upon return to the United States. Otherwise, these items could appear to have been purchased outside the United States making them subject to duty upon your return. Items may be registered at the Port Director's Office in the South Air Cargo Complex, 3002 E. Old Tower Road, Suite 400, at Phoenix Sky Harbor International Airport. Call (602) 914-1400 for more information.

1. If you lost an item onboard your airplane, contact your airline.
2. If you lost an item at the security checkpoint, call TSA at 602-626-1453. 
3. If you lost an item in one of the terminals, buses or parking areas, call Sky Harbor's Lost & Found office at 602-273-3333 & leave a message stating your name, tel. number  & description of the item and where it was lost. If found, you will get a call.

Mail boxes are conveniently in front of each terminal

Pet Parks Sky Harbor has three areas for pets to stretch their legs, drink water and take potty breaks (mitts for cleaning up provided). The Pet Patch is located just east of Terminal 2. The Paw Pad is located just outside of the west doors of Terminal 3 [PDF]. The Bone Yard is on the west side of Terminal 4 [PDF] just outside of baggage claim, level 1.

Per Arizona state law, smoking is permitted only in designated outdoor areas. To find areas where smoking is allowed, look for this symbol
in the maps below: Terminal 2 [PDF], two areas: one on east side; one just west of terminal ground level. Terminal 3 [PDF], four areas: on the east; west; north; and south sides of terminal ground level. Terminal 4 [PDF], 11 areas: four on the north; three on the south on ground level; and two on the north and two on south side of level 2.

General Information: lower-level baggage claim area of each terminal. 

Maps, regional information, bus schedules, and brochures are available as well as a courtesy paging phone. Volunteer Hospitality Ambassadors are on duty during busy times to provide assistance. 

Sky Harbor Travelers Aid operates from the Chapel in Terminal 4, Level 3. The staff includes Chaplain Al Young, director and Nancy Tyler, Case Manager. To reach Sky Harbor Travelers Aid call (602) 683-3885; email travelers.aid@phoenix.gov. 

Aiding Travelers in Crisis 
Help is available for stranded travelers or who find themselves in difficult situations while at the airport, thanks to Travelers Aid operated through the Sky Harbor Chaplaincy. It is housed in the All Faiths Chapel in Terminal 4, level 3 pre-security near the B checkpoint. 
Professional and volunteer chaplains offer a caring, counsel, guidance and prayer in moments of stress.  Through this program, stranded travelers have access, among other things, to discounts on Greyhound Bus tickets.  The Chaplaincy also assists victims of domestic abuse who need to leave Phoenix for their own safety and collaborates with shelters and agencies to arrange travel assistance for abused women and their children. 

The Travelers Aid Case Manager works with Airport Chaplain to ensure that special needs are met. Additionally, the chapel provides Sky Harbor travelers and employees a place for quiet reflection and prayer. Travelers in crisis may call Chaplain Young or the Travelers Aid Case Manager Nancy Tyler at (602) 683-3885. 

The Sky Harbor Interfaith Chaplaincy is not legally affiliated with the city of Phoenix and its operation of Sky Harbor International Airport.