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Guest Services at Phoenix Sky Harbor PHX Airport

Other services offered at PHX Airport:

Airport Guest Services, Airport Information and Travelers Assistance

Information booths are located in each of the terminals - Terminal 2, Terminal 3 and Terminal 4 (T2, T3, T4)

Sky Harbor Travelers Aid
- operates from the Chapel in Terminal 4, Level 3.   Contact: tel. (602) 683-3885; e-mail: traveler.aid@phoenix.gov.

General List of Services in Terminals 2, 3 and 4:
ATM Banking  (At Arrivals of T1 & T3; and at T4 in the lobby, near checkpoints A & C, and near B & D gates)
Chaplain/ Travelers Aid (in T4)
Currency Exchange (in T4, level 3)
Family Assisted Restroom
Mailbox (located outside on curb at T2 & T3; at level 2's NW curb of T4)
Military & Veterans Hospitality Room - see USO below)
Paging Assistance Locations
Phoenix Airport Museum Exhibitions
Play Areas (at T4, past security)
Staffed Information Counters
Wireless Internet, FREE at all terminals!

Animal Relief areas on level 1 of : T2 at doors 7-8, T3 at door 3, T4 at door 1

USO Arizona - (602-275-3813 - open weekdays 8am-8pm/ weekends 8am-4pm.) - located above the lobby of T2
A special and private space was set aside at Sky Harbor Airportis for members of the Military and veterans and their families. It is equipped with comfortable sofas and chairs, a computer, a large-screen TV, games and children’s play area. This was made possible by donations and fundraising efforts of the Phoenix Military Veterans Affairs Commission. The lounge is staffed by volunteers.

International Travelers at Phoenix Sky Harbor PHX Airport

All international arrivals - with the exception of those who went through U.S. Customs clearance at participating airports - need to go through passport control, pick up their bags and go with them through Customs clearance .  If they continue their journey  they need to re-check-in their bags where indicated, before proceeding to to their connecting flight's gate.  For Terminal and /or Concourse connections, please refer to 'Terminal Map' page.

NOTE: Prior to departure make sure that your original airline will transfer bags to your connecting flight - if not, you need, after customs clearance, take them to your connecting terminal and  check them in at your connecting airline counter before proceeding to your gate.

Lost & Found at Phoenix Sky Harbor PHX Airport

1. If you lost an item onboard your airplane, contact your airline.

2. If you lost an item at the security checkpoint, call TSA at 602-626-1453. 

3. If you lost an item in one of the terminals, buses or parking areas, call Sky Harbor's Lost & Found office at 602-273-3333 & leave a message stating your name, tel. number  & description of the item and where it was lost. or use the e-mai form at http://phoenix.gov/email/emphxlostfound.html.   If found, you will get a call.

Mail Center / U.S. Post Office at Phoenix Sky Harbor PHX Airport

Mail boxes are conveniently in front of each terminal

Pets / Animals at Phoenix Sky Harbor PHX Airport

Pet Relief:  Pet Parks Sky Harbor has three areas for pets to stretch their legs, drink water and take potty breaks (mitts for cleaning up provided).
1. The Pet Patch is located at Terminal 2, near doors 7-8.
2. The Paw Pad is located at Terminal 3, near door 3; 
3. The Bone Yard is located at Terminal 4, near door 1.


Smoking at Phoenix Sky Harbor PHX Airport

Smoking is permitted only in designated outdoor areas. 

Smoking areas are available at:
T2 at east and at west sides of the ground level;
T3 at est, wet, north & south sides of the terminal's ground level.
T4 at south, ground level; at north & south side of level 2

Travelers Assistance at Phoenix Sky Harbor PHX Airport

General Information: lower-level baggage claim area of each terminal. 

Maps, regional information, bus schedules, and brochures are available as well as a courtesy paging phone. Volunteer Hospitality Ambassadors are on duty during busy times to provide assistance. 

Sky Harbor Travelers Aid operates from the Chapel in Terminal 4, Level 3. The staff includes Chaplain Al Young, director and Nancy Tyler, Case Manager. To reach Sky Harbor Travelers Aid call (602) 683-3885; email travelers.aid@phoenix.gov

Aiding Travelers in Crisis 
Help is available for stranded travelers or who find themselves in difficult situations while at the airport, thanks to Travelers Aid operated through the Sky Harbor Chaplaincy. It is housed in the All Faiths Chapel in Terminal 4, level 3 pre-security near the B checkpoint. 
Professional and volunteer chaplains offer a caring, counsel, guidance and prayer in moments of stress.  Through this program, stranded travelers have access, among other things, to discounts on Greyhound Bus tickets.  The Chaplaincy also assists victims of domestic abuse who need to leave Phoenix for their own safety and collaborates with shelters and agencies to arrange travel assistance for abused women and their children. 

The Travelers Aid Case Manager works with Airport Chaplain to ensure that special needs are met. Additionally, the chapel provides Sky Harbor travelers and employees a place for quiet reflection and prayer. Travelers in crisis may call Chaplain Young or the Travelers Aid Case Manager Nancy Tyler at (602) 683-3885. 

The Sky Harbor Interfaith Chaplaincy is not legally affiliated with the city of Phoenix and its operation of Sky Harbor International Airport. 




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