Phoenix Sky Harbor (PHX) Airport

Guest Services and Help

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Airport Guest Services, Airport Information and Travelers Assistance
Information booths are located in each of the terminals - Terminal 2, Terminal 3 and Terminal 4.

General List of Services in Terminals 2, 3 and 4:
ATM Banking
Chaplain/Travelers Aid (in Terminal 4 only)
Currency Exchange (in Terminal 4 only)
Family Assisted Restroom
Mailbox (located outside on curb)
Military & Veterans Hospitality Room
Paging Assistance Locations
Phoenix Airport Museum Exhibitions
Staffed Information Counter
Wireless Internet, FREE!

Sky Harbor Travelers Aid - operates from the Chapel in Terminal 4, Level 3.
Chaplain Al Young is Program Director. Phone (602) 244-1346; FAX (602) 220-4291; E-Mail skyharbchap@juno.com

Military and Veterans Hospitality Lounge - Terminal 2
A special and private space was set aside at Sky Harbor Airportis for members of the Military and veterans and their families. It is equipped with comfortable sofas and chairs, a computer, a large-screen TV, games and children’s play area. This was made possible by donations and fundraising efforts of the Phoenix Military Veterans Affairs Commission. The lounge is staffed by volunteers.
To greet a passenger arriving an international flight, wait at the International Arrivals Waiting Area in Terminal 4, Level 3 at the east end by Starbucks.

INTERNATIONAL ARRIVALS GUIDE

Documents Required for Entering or Returning to United States:
As of Jan. 23, 2007, ALL persons, including U.S. citizens, traveling by air between the United States and Canada, Mexico, Central and South America, the Caribbean, and Bermuda are required to present a valid passport, Air NEXUS card or U.S. Coast Guard Merchant Mariner Document upon return to the United States.

The U.S. Customs and Border Protection agency's Web site provides detailed information about the requirements including helpful traveler checklists and information on how to obtain required documents.

International Traveler Tips
Know the passport and visa requirements of the country you are going to visit. Most countries require that each person have a passport, and some require visas as well. The U.S. Deparment of State Web site explains how and where to go to apply for a passport and/or visas.

Register any valuable items (cameras, audio and video equipment, jewelry, etc.) you are taking out of the United States with U.S. Customs before departure. This provides proof of prior ownership of these items upon return to the United States. Otherwise, these items could appear to have been purchased outside the United States making them subject to duty upon your return. Items may be registered at the Port Director's Office in the South Air Cargo Complex, 3002 E. Old Tower Road, Suite 400, at Phoenix Sky Harbor International Airport. Call (602) 914-1400 for more information.
For items lost past security check points or on board an aircraft, contact your airline's lost and found.

For items lost anywhere else, calll Sky Harbor’s Lost and Found office. However, it is advisable to call both the airline's and Sky Harbor's Lost and Found.

Sky Harbor Lost and Found office is in the annex building west of the Operations Center, between Terminals 2 and 3, at 3300 E. Sky Harbor Blvd. Phoenix, Arizona 85034. Open Mo-Fri, 8 am to 5 pm. Tel: (602) 273-3333
Mail boxes are conveniently in front of each terminal
Passengers traveling with pets through Sky Harbor Airport have another place to give them a bathroom and water break.

TERMINAL 4: The "Bone Yard", located outside the baggage claim level on the west end, "Mutt Mitts" are provided for owners to clean up after their pets and water buckets are available for a drink. Two water faucets are located within a lighted area filled with gravel in the shape of a bone.

TERMINAL 3: Recently, Sky Harbor added another pet park called "Paw Pad" outside Terminal 3 near the base of the control tower.

Airline policies regarding pets vary widely and it is highly recommended that you contact the airline prior to making a reservation. Here are some helpful tips for traveling with pets:

Tips for Traveling with Pets:

· First, contact your airline to find out the rules and regulations they have on pet travel.
· Do not tranquilize your pet, as the effects of tranquilizers on animals at higher altitudes can be unpredictable.
· The Animal and Plant Health Inspection Service (APHIS) of the U.S. Department of Agriculture (USDA) has set up rules and regulations for the transportation of live animals, and your pet is required to be at least eight weeks old and fully weaned before traveling by air.
· Whenever possible, book a direct, nonstop flight and avoid holiday or weekend travel. Try to plan schedules that minimize temperature extremes.
· The kennel that you use must be sturdy, properly ventilated, and large enough for your pet to freely be able to stand, turn around and lie down.
· Get your pet comfortable with the kennel prior to flying; this reduces stress on your pet.
· Give your pet food and water within four hours before your flight. You will have to sign a certification of the time when you last offered food and water to your pet.
· Give yourself plenty of time for check-in so there is no rushing and everything is done properly
Smoke-Free Act The Smoke-Free Arizona Act prohibits smoking in enclosed public places and in enclosed places of employment. At the airport, as in other public places and places of employment, the law stipulates that smoking is not allowed indoors and that smoke may not enter the 20-foot smoke-free zone at entrances, open windows and ventilation systems of buildings and facilities.
General Information: lower-level baggage claim area of each terminal.

Maps, regional information, bus schedules, and brochures are available as well as a courtesy paging phone. Volunteer Hospitality Ambassadors are on duty during busy times to provide assistance.

Sky Harbor Travelers Aid operates from the Chapel in Terminal 4, Level 3. The staff includes Chaplain Al Young, director and Rebecca Martin, case manager. To reach Sky Harbor Travelers Aid call (602) 683-3885. To leave a voice message, call 602 244-1346 or you may e-mail to travelers.aid@phoenix.gov.

Aiding Travelers in Crisis
Help is available for stranded travelers or who find themselves in difficult situations while at the airport, thanks to Travelers Aid operated through the Sky Harbor Chaplaincy. It is housed in the All Faiths Chapel in Terminal 4, level 3 pre-security near the B checkpoint.
Professional and volunteer chaplains offer a caring, counsel, guidance and prayer in moments of stress.
Through this program, stranded travelers have access, among other things, to discounts on Greyhound Bus tickets and free phone cards.
The Chaplaincy also assists victims of domestic abuse who need to leave Phoenix for their own safety and collaborates with shelters and agencies to arrange travel assistance for abused women and their children.

The Travelers Aid Case Manager works with Airport Chaplain to ensure that special needs are met. Additionally, the chapel provides Sky Harbor travelers and employees a place for quiet reflection and prayer. Travelers in crisis may call Chaplain Young or the Travelers Aid Case Manager at (602) 244-1346.

The Sky Harbor Interfaith Chaplaincy is not legally affiliated with the city of Phoenix and its operation of Sky Harbor International Airport.