Pittsburgh (PIT) Airport

Guest Services and Help

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PIT Airport Guest Services, Airport Information and Travelers Assistance

Information Desks - Located at both the Landside and Airside Terminals. Its Customer Service Representatives are happy to answer any general questions about the airport. Tel: 412-472-3525

Airport Ambassadors - Pittsburgh International Airport Ambassadors are volunteers from the community who donate their time to provide courteous and friendly assistance and provide a warm welcome to visitors. Ambassadors help passengers and visitors by directing them to the appropriate personnel, answering questions and providing information about Pittsburgh and Southwestern Pennsylvania and assist travelers with special needs.

Flight Desk Kiosks This is a system that allows you to check yourself in with participating airlines and print your own boarding pass. To use the kiosk, you select your airline from the list of participating carriers using a touch screen menu. Once the airline’s check-in system is visible, you can follow the instructions on the touch screen to bring up your reservation and print out your boarding pass. Boarding pass in hand, you can now proceed directly to the security checkpoint. However, passengers who need to check-in bags will still need to visit their airline’s ticket counter.

Location of Flight Desk Kiosks: Landside Terminal - 2 on ticketing level; 2 on the baggage claim level near the rental car counters; and 4 on transit level before the security checkpoint.

Hyatt Hotel - Landside, Long-term parking, Moving walk-way access.

Kidsport - Concourse C

The U.S.O. offers a variety of services to active military personnel and their dependents, including free refreshments, information, and referrals. It is located on the mezzanine level of Terminal Two, above the Northwest Airlines ticket counter. Call 773-686-7396 for more information.

Pittsburgh International Airport
1000 Airport Boulevard, Suite 4000; P.O. Box 12370 Pittsburgh, PA 15231-0370
Phone: 412.472.3525
Fax: 412.472.3636
Email: info@flypittsburgh.com

Airport Passenger Information Numbers
Airport Information: 412.472.3525
Airport Parking Information: 412.472.5050
Airport Lost and Found: 412.472.3500
Traveler's Aid: 412.472.3599
If you lose an item, contact PIT Airport lost and found at the number below. For lost luggage, contact your airline. 412-472-5525
FedEx Dop-Off at PIT Airport is at selected Passenger Services Centers
Animals are not permitted in the terminals at the Airport unless they are being used to assist disabled individuals, or are in proper pet carriers.

PETS: Airline policies regarding pets vary widely and it is highly recommended that you contact the airline prior to making a reservation. Here are some helpful tips for traveling with pets:

Tips for Traveling with Pets:

· First, contact your airline to find out the rules and regulations they have on pet travel.
· Do not tranquilize your pet, as the effects of tranquilizers on animals at higher altitudes can be unpredictable.
· The Animal and Plant Health Inspection Service (APHIS) of the U.S. Department of Agriculture (USDA) has set up rules and regulations for the transportation of live animals, and your pet is required to be at least eight weeks old and fully weaned before traveling by air.
· Whenever possible, book a direct, nonstop flight and avoid holiday or weekend travel. Try to plan schedules that minimize temperature extremes.
· The kennel that you use must be sturdy, properly ventilated, and large enough for your pet to freely be able to stand, turn around and lie down.
· Get your pet comfortable with the kennel prior to flying; this reduces stress on your pet.
· Give your pet food and water within four hours before your flight. You will have to sign a certification of the time when you last offered food and water to your pet.
· Give yourself plenty of time for check-in so there is no rushing and everything is done properly
Smoking is allowed in designated food places only. Please look to see if you are in a smoking establishment before you light up.


The U.S.O. offers a variety of services to active military personnel and their dependents, including free refreshments, information, and referrals. It is located on the mezzanine level of Terminal Two, above the Northwest Airlines ticket counter. Call 773-686-7396 for more information.