Port Columbus Airport (CMH) Guest Services and Help
Guest Services at Port Columbus CMH Airport
Other services offered at Port Columbus Airport:
Information Center - staffed by Airport Ambassadors in blue vests (volunteers) - located in the baggage/ arrivals area:
The CMH Airport Information Center can provide you with any information you might need. Located at the center of the baggage claim level, here you will find detailed maps of everything from the airport itself to the entire state of Ohio. It also carries printed material, including guides to city attractions, festivals, shopping, and local hotels.
Paging Assistance
While personal paging is primarily available by contacting your airline directly - Airport assistance is also offered at the Airport Information Center on the ground level.
Jack Brewer USO Lounge:
Port Columbus Airport offers a lounge area for military personnel, staffed by volunteers and includes computers with internet access, DirectTV, refreshments and children's actiities. Located on the ticketing level near the Concourse C checkpoint, the lounge is open Mo-Fri, 11am-5pm and provides snacks, books, games and telephone services.
Family members of arriving or departing military recruits and active U.S. service members have access to the gate areas. Non-traveling family members are required to secure a “gate pass” issued by the service member's airline in order to be cleared through the security checkpoint. A valid ID, such as a driver’s license must be presented to the airline representative in order to obtain a “gate pass". Family members may request a “gate pass” at the airline ticket counter 60 minutes or more prior to the flight. The “gate pass” will then be presented to the TSA representative at the appropriate security checkpoint for screening and access to the gate. All family members will be screened by checkpoint security staff in the same manner as they would if they were traveling.
Information Center - staffed by Airport Ambassadors in blue vests (volunteers) - located in the baggage/ arrivals area:
The CMH Airport Information Center can provide you with any information you might need. Located at the center of the baggage claim level, here you will find detailed maps of everything from the airport itself to the entire state of Ohio. It also carries printed material, including guides to city attractions, festivals, shopping, and local hotels.
Paging Assistance
While personal paging is primarily available by contacting your airline directly - Airport assistance is also offered at the Airport Information Center on the ground level.
Jack Brewer USO Lounge:
Port Columbus Airport offers a lounge area for military personnel, staffed by volunteers and includes computers with internet access, DirectTV, refreshments and children's actiities. Located on the ticketing level near the Concourse C checkpoint, the lounge is open Mo-Fri, 11am-5pm and provides snacks, books, games and telephone services.
Family members of arriving or departing military recruits and active U.S. service members have access to the gate areas. Non-traveling family members are required to secure a “gate pass” issued by the service member's airline in order to be cleared through the security checkpoint. A valid ID, such as a driver’s license must be presented to the airline representative in order to obtain a “gate pass". Family members may request a “gate pass” at the airline ticket counter 60 minutes or more prior to the flight. The “gate pass” will then be presented to the TSA representative at the appropriate security checkpoint for screening and access to the gate. All family members will be screened by checkpoint security staff in the same manner as they would if they were traveling.
International Travelers at Port Columbus CMH Airport
All international arrivals - with the exception of those who went through U.S. Customs clearance at participating airports - need to go through passport control, pick up their bags and go with them through Customs clearance . If they continue their journey they need to re-check-in their bags where indicated, before proceeding to to their connecting flight's gate. For Terminal and /or Concourse connections, please refer to 'Terminal Map' page.
NOTE: Prior to departure make sure that your original airline will transfer bags to your connecting flight - if not, you need, after customs clearance, take them to your connecting terminal and check them in at your connecting airline counter before proceeding to your gate.
NOTE: Prior to departure make sure that your original airline will transfer bags to your connecting flight - if not, you need, after customs clearance, take them to your connecting terminal and check them in at your connecting airline counter before proceeding to your gate.
Lost & Found at Port Columbus CMH Airport
The Lost & Found office at CMH Airport is opens on Mon-Fri 10am-6pm.
1. If you lost an item onboard your airplane, contact your airline's lost & found department.
2. If you lost an item inside the Airport, call 614-239-5035.
1. If you lost an item onboard your airplane, contact your airline's lost & found department.
2. If you lost an item inside the Airport, call 614-239-5035.
Mail Center / U.S. Post Office at Port Columbus CMH Airport
Drop boxes for overnite delivery and regular mail are in the Business Center at CMH Airport near the entrance to Concourse C
Pets / Animals at Port Columbus CMH Airport
Pets are not allowed inside the passenger terminal unless in a kennel - except working dogs who are on a leash.
A fenced pet relief area is outside of the baggage claim area.
A fenced pet relief area is outside of the baggage claim area.
Smoking at Port Columbus CMH Airport
Smoking is not permitted inside the CMH passenger terminal.
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