Portland (PDX) AirportMedical & Handicapped Help |
Closest Airports to PDX Change Airport |
- Emergency / Medical Services at Portland PDX Airport
In an emergency, dial 911 from a courtesy phone, pay phone or cell phone.
Port of Portland Fire Department
The Fire Department manages several emergency programs at PDX, including Aircraft Rescue Fire Fighting, and paramedic and water rescue services.
For more information about the fire department, the non-emergency telephone number is 503.460.4600.
Port of Portland Police Department
The Police Department provides for the safety and security of people and property in and around PDX through emergency response; progressive enforcement of federal, state and local laws; and proactive crime prevention. The department works in conjunction with other state and federal agencies.
For more information about the police department, the non-emergency telephone number is 503.460.4221.
- People With Special Needs / Persons With Disabilities at Portland PDX Airport
PERSONS WITH DISABILITIES AT PDX AIRPORT:
Portland International Airport offers ADA services throughout the airport to assist disabled travelers or airport visitors with special needs.
Wheelchair Service or Blind Assistance
For wheelchair service or blind assistance contact your airline in advance if you are traveling; otherwise, use any of the white courtesy phones located throughout the terminal to contact an airport operator for assistance from 6 a.m.to 11:30 p.m. Your wheelchair (or blind assist) aid will assist you with your luggage.
Accompanying Passengers to/from the Gate
To accompany a solo traveler with special needs to/from an arrival or departure gate (be it an unaccompanied child or an elderly or disabled passenger), you must obtain a gate pass at the ticket counter of the airline on which the person is flying. Allow additional time for potential lines at the counter. Note that only one person may be allowed to accompany the special-needs passenger to/from the gate. Be prepared to provide government-issued photo identification (e.g. driver's license) and/or flight information. Contact your airline for ticket counter hours or more information.
Parking - see "Parking"
Traveler Assistance
During peak periods, Volunteer Information Persons (VIPs) stand ready throughout the terminal to assist passengers by providing airport information and directions. VIPs are dressed in blue polo shirts featuring the "ask me" logo.
Rest Rooms
Family rest rooms for persons with physical disabilities are located near Gates A2, C3 and D1.
Service Dog Relief Area
A service dog relief area is located outside baggage claim at the north end of the terminal.
Text Telephones (TTYs)
TTYs for the deaf or hard of hearing can be found on each concourse and throughout the terminal. For general information, dial 1.800.815.4636 (TTY).
Visual Paging
Visual paging is available on concourses C, D and E, as well as Baggage Claim and the central terminal food court.
Areas of Rescue Assistance (ARAs)
In the event of an emergency, ARAs provide mobility-impaired persons means to obtain assistance. ARAs are located at emergency exits on concourses C and D, and near the north end of the airport.
