Portland (PDX) AirportGuest Services and Help |
Closest Airports to PDX Change Airport |
- Guest Services at Portland PDX Airport
Contact Customer Service with questions or comments. Call 503.460.4234 or toll free 1.877.PDX.INFO (1.877.739.4636).
Customer Service representatives are available between 6 a.m. and 11:30 p.m. daily, including holidays. Or call the Customer Service Paging Center at 503.460.4040 or 1.877.PDX.INF0.
Service Centers are located in the main terminal and on concourses A, C and D and offer the following amenities:
a) South Service Center - near concourse A/B/C security check point, the south service center offers automated teller machines (ATM), a mail drop, UPS and FedEX dropboxes, self-service insurance counter, change machine, full service barber/beauty shop/seated massage/manicure, and shoe shine stand.
b) North Service Center - near concourse D/E security check point, the North Service Center offers an ATM, mail drop, postage machine and change machine.
c) Concourse A Service Center - just before Gate A-2, the Concourse A service center offers ATM, change machine, vending machines (snacks, beverages) and workstations with phones, computer ports and cell phone charging stations.
d) Concourse C Service Centers - across from Gates 4 and 14, the Concourse C service centers provide ATMs, vending machines (snacks, beverages), change machine, workstations with phones and computer ports and cell phone charging stations.
e) Concourse D Service Center - near Gate D7, the Concourse D service center is equipped with an ATM, change machine, vending machines (snacks, beverages), telephone workstations equipped with computer ports and cell phone charging stations.
PDX Concourse Connector - easy Access Between North and South Concourses:
The Concourse Connector joins the airport's south concourses (A, B & C) with the north concourses (D & E). The passageway allows travelers who have cleared airport security to move freely between the north and south concourses without additional screening. Moving sidewalks provide fast and easy access between concourses.
The connector allows security-screened passengers: (a) simplified access to flight connections between airlines; (b) a choice between the north or south security checkpoints–regardless of where a flight departs; (c) access to all of the airport’s award-winning shops and restaurants located throughout the post-security areas of the airport.
Cargo Airline Carriers are listed below:
Airlines Phone Number
Air China Cargo 503.331.8188
AmeriFlight 503.280.0306
Bax Global 503.284.3298
DHL Worldwide Express 800.225.5345
Empire Airlines 208.292.3850
Evergreen Airlines 503.472.0011
Federal Express 503.249.6400
Menlo Worldwide 800.443.6379
United Parcel Service 800.742.5877
Western Air Express 360.674.2542
- Lost & Found at Portland PDX Airport
The Portland International Airport's Lost and Found Office is on the baggage claim level across from carousel 10. Hours of operation: 8am-4pm, Mo-Fri, except holidays. Tel: 503.460.4272 or toll free 1.800.547.8411, extension 4272.
1. If you lost an item in the airport terminal, in a parking lot or garage, on a shuttle bus or the roadway in front of the terminal, e-mail the PDX Lost and Found Office or call one of the numbers above. Provide your contact information, including address and phone number, along with a detailed description of the lost item, including any special identifying characteristics. A Port of Portland staff member will respond to your e-mail/call within one business day upon receiving your lost and found inquiry. Note that items recovered are retained for 30 days before being disposed.
2. Airline Lost and Found - Airlines operate their own lost and found offices. Contact your airline if you believe you may have lost your item during your flight. Some airlines require that you leave a voice mail message with your name, phone number and a detailed description of the lost item. An airline representative will return your call. (United Airlines will only call if they believe they have your belongings.) If your airline has found your item, airline staff will provide options for its return:
Air Canada Jazz 503.249.4069
Alaska Airlines 503.384.3179
American Airlines 503.249.4446
Continental Airlines 800.335.2247
Delta Air Lines 503.493.2146
Frontier Airlines 503.287.2128
Hawaiian Airlines 800.325.8224
Horizon Air 503.384.3179
JetBlue Airways 800.538.2583
Lufthansa 503.493.8133
Northwest Airlines 503.249.4805
Southwest Airlines 503.284.7941
United Airlines and United Express 503.249.4069
US Airways 800.428.4322
Note: Lost and found issues for Air Canada Jazz and Skywest Airlines are handled by United Airlines.
3. LOST PERSONS AT PDX - Call the Customer Service Paging Center at 503.460.4040 or 1.877.PDX.INF0. Port of Portland staff will offer options to help you connect with the lost person(s).
- Mail Center / U.S. Post Office at Portland PDX Airport
a) South Service Center - near concourse A/B/C security check point, the south service center offers a mail drop, UPS and FedEX dropboxes, change machine.
b) North Service Center - near concourse D/E security check point, the North Service Center offers mail drop, postage machine and change machine.
c) Concourse A Service Center - just before Gate A-2, the Concourse A service center offers a change machine.
d) Concourse C Service Centers - across from Gates 4 and 14, the Concourse C service centers provide a change machine.
e) Concourse D Service Center - near Gate D7, the Concourse D service center is equipped with a change machine.
