Prague Ruzyne Airport (PRG) Guest Services and Help
Guest Services at Prague Ruzyne PRG Airport
Cell Phone Rental:
The Vodafone Mobile operator provides complete mobile services for private and business clients.
Lounges / VIP Services: The Airport has three VIP lounges that can be used by high-end clients:
1. Club Europa: Tel.: +420 220 115 908 / +420 220 115 909; Fax: +420 220 119 116
Only to be used on flights within the Schengen area. VIP agent will welcome you on the 2nd floor of Terminal 2 and arrange your check-in and check-in of you baggage while you spend time in the pleasant environment of the lounge. Included in the VIP package are complimentary refreshments, internet connection, wait-free individual security check and more.
2. Club Continental: Tel.: +420 220 114 490 / +420 220 562 525 / +420 724 888 914; Fax: +420 220 114 372
Designed to meet expectations of the high-end passengers who prefer stress-free traveling to their final destination and value privacy. The VIP lounge staff will take care of your individual check-in (incl. baggage and documents) and arrange for tax refund, if requested. A wide selection of refreshments of are offered, as well as daily newspapers in most world languages, TV, wireless internet connection and a children’s play area for families traveling with children. VIP clients can also use a designated VIP parking area, a meeting room equipped with all necessary technical appliances and a conference room for holding press conferences. You will be driven to the aircraft by limousine or bus. The transit area can be accessed from the VIP lounge for duty free shopping.
3. VIP Lounge in Terminal 3: Tel.: +420 220 114 490 / +420 220 562 525 / +420 724 888 914; Fax: +420 220 114 372.
Terminal 3 is located about 1 km away from Terminals 1 & 2. Its VIP lounge provides the services not only to passengers using private aircraft, but also passengers of smaller airlines operating under the so called General Aviation Regime. VIP staff will secure a complex passenger departure and arrival process. The lounge can be used for business meetings or social gatherings with provided refreshments and the option of parking in front of the airport’s terminal building.
Luggage Services:
1. Packing Luggage:
Before departure you can use the service of packing luggage. Packing into plastic wrap ensures your luggage against damage or opening during handling on the way.
2. Luggage Storage:
If you arrive at the airport too early or are catching a connecting flight and want to briefly visit the center, you can use the left luggage service. You can store your luggage for an hour or for a whole month. The service is available 24 hours. The price is 120 CZK per luggage, per each commenced day.
The Vodafone Mobile operator provides complete mobile services for private and business clients.
Lounges / VIP Services: The Airport has three VIP lounges that can be used by high-end clients:
1. Club Europa: Tel.: +420 220 115 908 / +420 220 115 909; Fax: +420 220 119 116
Only to be used on flights within the Schengen area. VIP agent will welcome you on the 2nd floor of Terminal 2 and arrange your check-in and check-in of you baggage while you spend time in the pleasant environment of the lounge. Included in the VIP package are complimentary refreshments, internet connection, wait-free individual security check and more.
2. Club Continental: Tel.: +420 220 114 490 / +420 220 562 525 / +420 724 888 914; Fax: +420 220 114 372
Designed to meet expectations of the high-end passengers who prefer stress-free traveling to their final destination and value privacy. The VIP lounge staff will take care of your individual check-in (incl. baggage and documents) and arrange for tax refund, if requested. A wide selection of refreshments of are offered, as well as daily newspapers in most world languages, TV, wireless internet connection and a children’s play area for families traveling with children. VIP clients can also use a designated VIP parking area, a meeting room equipped with all necessary technical appliances and a conference room for holding press conferences. You will be driven to the aircraft by limousine or bus. The transit area can be accessed from the VIP lounge for duty free shopping.
3. VIP Lounge in Terminal 3: Tel.: +420 220 114 490 / +420 220 562 525 / +420 724 888 914; Fax: +420 220 114 372.
Terminal 3 is located about 1 km away from Terminals 1 & 2. Its VIP lounge provides the services not only to passengers using private aircraft, but also passengers of smaller airlines operating under the so called General Aviation Regime. VIP staff will secure a complex passenger departure and arrival process. The lounge can be used for business meetings or social gatherings with provided refreshments and the option of parking in front of the airport’s terminal building.
Luggage Services:
1. Packing Luggage:
Before departure you can use the service of packing luggage. Packing into plastic wrap ensures your luggage against damage or opening during handling on the way.
2. Luggage Storage:
If you arrive at the airport too early or are catching a connecting flight and want to briefly visit the center, you can use the left luggage service. You can store your luggage for an hour or for a whole month. The service is available 24 hours. The price is 120 CZK per luggage, per each commenced day.
International Travelers at Prague Ruzyne PRG Airport
Import Regulations
Your return from holiday or business trip will be easier if you know about the food import regulations. Meat and dairy products cannot be imported from other than EU countries and a few neighboring states. For further information, contact the Veterinarian Office or visit: www.one-health.eu.
Your return from holiday or business trip will be easier if you know about the food import regulations. Meat and dairy products cannot be imported from other than EU countries and a few neighboring states. For further information, contact the Veterinarian Office or visit: www.one-health.eu.
Pets / Animals at Prague Ruzyne PRG Airport
Pets are not allowed at the Airport unless they are working dogs or are in a safe kennel. Contact your Airline as to their requirements. Check with your vet as to EU requirements, and with the embassy of the country of your destination (outside Schengen countries).
Smoking at Prague Ruzyne PRG Airport
Smoking is not permitted at the Airport (or any other Schengen-affiliated airport).